ServiceNow Capability Lead
$14.75 - $19.50/hr
Identify and prioritize AI opportunities (Now Assist, Predictive Intelligence, Virtual Agent, AI Search) * Define requirements for GenAI summarization, classification, routing, conversational AI
$14.75 - $19.50/hr
Identify and prioritize AI opportunities (Now Assist, Predictive Intelligence, Virtual Agent, AI Search) * Define requirements for GenAI summarization, classification, routing, conversational AI
$14.75 - $19.50/hr
Identify and prioritize AI opportunities (Now Assist, Predictive Intelligence, Virtual Agent, AI Search) * Define requirements for GenAI summarization, classification, routing, conversational AI
Raleigh, NC · On-site
Title: MS Power Platform developer Location: Raliegh, NC Duration: 12 months Position type: W2 contract ***Only qualified Power Platform Developer candidates located in the Raleigh ...
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Raleigh, NC · On-site
Title: MS Power Platform developer Location: Raliegh, NC Duration: 12 months Position type: W2 contract ***Only qualified Power Platform Developer candidates located in the Raleigh ...
Raleigh, NC · On-site
$60 - $65/hr
Proficiency in PowerApps, Power Virtual Agent, and Dataverse. * Knowledge of SQL database structure. * Strong SQL skills and experience integrating with databases. * Strong problem-solving skills and ...
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Raleigh, NC · On-site
$60 - $65/hr
Proficiency in PowerApps, Power Virtual Agent, and Dataverse. * Knowledge of SQL database structure. * Strong SQL skills and experience integrating with databases. * Strong problem-solving skills and ...
Raleigh, NC · On-site
$60 - $65/hr
Proficiency in PowerApps, Power Virtual Agent, and Dataverse. * Knowledge of SQL database structure. * Strong problem-solving skills and attention to detail. * Excellent verbal and written ...
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Raleigh, NC · On-site
$60 - $65/hr
Proficiency in PowerApps, Power Virtual Agent, and Dataverse. * Knowledge of SQL database structure. * Strong problem-solving skills and attention to detail. * Excellent verbal and written ...
Raleigh, NC · On-site
Required 7 Years Proficiency in PowerApps, Power Virtual Agent, and Dataverse. Required 7 Years Knowledge of SQL database structure. Required 7 Years Strong SQL skills and experience integrating with ...
Raleigh, NC · On-site
Required 7 Years Proficiency in PowerApps, Power Virtual Agent, and Dataverse. Required 7 Years Knowledge of SQL database structure. Required 7 Years Strong SQL skills and experience integrating with ...
Raleigh, NC · On-site
$186K/yr
Zoom Virtual Agent * Zoom Ecosystem: APIs, RTMs, Webhooks, integrations Preferred Background * Hands-on experience with contact center or unified communications platforms * Experience in contact ...
Raleigh, NC · On-site
$186K/yr
Zoom Virtual Agent * Zoom Ecosystem: APIs, RTMs, Webhooks, integrations Preferred Background * Hands-on experience with contact center or unified communications platforms * Experience in contact ...
Raleigh, NC · On-site
$120 - $150/hr
Integrate insights into ServiceNow workflows, Virtual Agent, and agent tooling * Support shift‑left and remote resolution strategies * Partner with EUC, Infrastructure, Security, Risk, and Business ...
New
Raleigh, NC · On-site
$120 - $150/hr
Integrate insights into ServiceNow workflows, Virtual Agent, and agent tooling * Support shift‑left and remote resolution strategies * Partner with EUC, Infrastructure, Security, Risk, and Business ...
New
Integrate insights into ServiceNow workflows, Virtual Agent, and agent tooling * Support shift-left and remote resolution strategies * Partner with EUC, Infrastructure, Security, Risk, and Business ...
Integrate insights into ServiceNow workflows, Virtual Agent, and agent tooling * Support shift-left and remote resolution strategies * Partner with EUC, Infrastructure, Security, Risk, and Business ...
Integrate insights into ServiceNow workflows, Virtual Agent, and agent tooling * Support shift-left and remote resolution strategies * Partner with EUC, Infrastructure, Security, Risk, and Business ...
Integrate insights into ServiceNow workflows, Virtual Agent, and agent tooling * Support shift-left and remote resolution strategies * Partner with EUC, Infrastructure, Security, Risk, and Business ...
Integrate insights into ServiceNow workflows, Virtual Agent, and agent tooling * Support shift-left and remote resolution strategies * Partner with EUC, Infrastructure, Security, Risk, and Business ...
Integrate insights into ServiceNow workflows, Virtual Agent, and agent tooling * Support shift-left and remote resolution strategies * Partner with EUC, Infrastructure, Security, Risk, and Business ...
Develop and maintain IVR (Interactive Voice Response) scripts, IVA (Interactive Virtual Agent) automations, call flows, and routing strategies for the company's project. * Participate in code and ...
Develop and maintain IVR (Interactive Voice Response) scripts, IVA (Interactive Virtual Agent) automations, call flows, and routing strategies for the company's project. * Participate in code and ...
The Agent will conduct open houses and showings, schedule appointments, oversee virtual and in-person walk-throughs, and follow the transaction process with the customer through to final closing.
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The Agent will conduct open houses and showings, schedule appointments, oversee virtual and in-person walk-throughs, and follow the transaction process with the customer through to final closing.
Leads the ServiceNow development lifecycle from requirements gathering to solution delivery across modules such as Incident, Change, Problem, Request, Asset, CMDB, and Virtual Agent. * Supervises ...
Leads the ServiceNow development lifecycle from requirements gathering to solution delivery across modules such as Incident, Change, Problem, Request, Asset, CMDB, and Virtual Agent. * Supervises ...
Raleigh, NC · On-site
Collaborate with Government stakeholders to enhance automation capabilities, including AI-enabled virtual agent solutions. This in no way states or implies that these are the only duties to be ...
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Raleigh, NC · On-site
Collaborate with Government stakeholders to enhance automation capabilities, including AI-enabled virtual agent solutions. This in no way states or implies that these are the only duties to be ...
Durham, NC · Remote
$60K - $110K/yr
Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...
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Durham, NC · Remote
$60K - $110K/yr
Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...
Apex, NC · Remote
$11.75 - $15.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...
Apex, NC · Remote
$11.75 - $15.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...
Durham, NC · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...
Durham, NC · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...
Raleigh, NC · Remote
$15 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...
Raleigh, NC · Remote
$15 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...
Chapel Hill, NC · Remote
$13.25 - $17.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...
Chapel Hill, NC · Remote
$13.25 - $17.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...
Wake Forest, NC · Remote
$13.25 - $17.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...
Wake Forest, NC · Remote
$13.25 - $17.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...
$579.52 - $746.91
9% of jobs
$746.91 - $914.31
0% of jobs
$914.31 - $1.1K
14% of jobs
$1.1K is the 25th percentile. Wages below this are outliers.
$1.1K - $1.2K
24% of jobs
The median wage is $1.3K / yr.
$1.2K - $1.4K
30% of jobs
$1.4K - $1.6K
15% of jobs
$1.6K - $1.8K
1% of jobs
$1.8K - $1.9K
0% of jobs
$1.9K - $2.1K
0% of jobs
$2.1K - $2.3K
0% of jobs
$2.3K - $2.4K
7% of jobs
$579
$1.4K
$2.4K
| Aspect | Virtual Agent | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or IT | Requires communication skills, customer service experience, and sometimes a high school diploma or equivalent |
| Work Environment | Remote, often AI-driven or chatbot-based interactions | In-office or remote, handling inbound calls, emails, or live chats |
| Industry Usage | Used across tech, retail, banking, and telecom sectors for automated or semi-automated support | Common in retail, telecom, healthcare, and financial services for direct customer interaction |
The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.
The most popular types of Agent jobs in Raleigh, NC are:
For Virtual Agent jobs in Raleigh, NC, the most frequently searched job titles are:
The top searched job categories for Virtual Agent jobs in Raleigh, NC are:
Cities near Raleigh, NC with the most Virtual Agent job openings:

$14.75 - $19.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 22 days ago
8.9
Based on 19 frontline employees who took The Breakroom Quiz
56th of 450 rated engineering
Together, we own our company, our future, and our shared success.
As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.
Company : Black & Veatch Corporation
Req Id : 115567
Opportunity Type : Staff
Relocation eligible : No
Full time/Part time : Full-Time
Project Only Hire : No
Visa Sponsorship Available: No
Why Black & Veatch?
Black & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation, 401k match and benefits that start day one.
Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.
We are seeking a ServiceNow Capability Lead to drive the design, evolution, and delivery of enterprise capabilities across the ServiceNow platform.
This role operates as the end-to-end capability owner across multiple ServiceNow domains, responsible for ensuring that platform investments translate into scalable, business-aligned outcomes.
You will own the full lifecycle of ServiceNow capabilities, from process definition and backlog prioritization through delivery and adoption, while partnering closely with business stakeholders, architects, and delivery teams.
Unlike traditional roles aligned to a single module, this position requires a holistic understanding of ServiceNow as an enterprise platform, connecting workflows across ITSM, ITAM, ITOM, SecOps, SPM, and emerging capabilities.
As Black & Veatch accelerates its AI-native platform strategy, this role requires a strong understanding of ServiceNow's AI ecosystem, including Now Assist, Predictive Intelligence, Virtual Agent, and Generative AI capabilities. The Capability Lead will identify high-value AI use cases, define requirements for AI-powered features, and drive adoption of intelligent automation across enterprise workflows.
AI Capability Enablement & Adoption
Enterprise Capability Ownership
Backlog Ownership & Prioritization
Stakeholder Engagement & Strategic Alignment
Solution Alignment & Delivery Execution
Capability Maturity & Value Realization
Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
Black & Veatch endeavors to make www.bv.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.
Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.
Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.
We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.
Get the full story on Breakroom
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Company: Black & Veatch Family of Companies Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.
Civil engineering construction
10,000+ Employees
Overland Park, KS, US
1915