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Virtual Agent Jobs in Raleigh, NC (NOW HIRING)

CYNET SYSTEMS

MS Power Platform Developer

Raleigh, NC · On-site

$60 - $65/hr

Proficiency in PowerApps, Power Virtual Agent, and Dataverse. * Knowledge of SQL database structure. * Strong problem-solving skills and attention to detail. * Excellent verbal and written ...

CYNET SYSTEMS

MS Power Platform Developer

Raleigh, NC · On-site

$60 - $65/hr

Proficiency in PowerApps, Power Virtual Agent, and Dataverse. * Knowledge of SQL database structure. * Strong SQL skills and experience integrating with databases. * Strong problem-solving skills and ...

CCS Global Tech

Senior Salesforce Engineer

Raleigh, NC · On-site

Proficiency in PowerApps, Power Virtual Agent, and Dataverse. -7 years * Knowledge of SQL database structure. -7 years * Strong problem-solving skills and attention to detail. -7 years * Excellent ...

OfferPad

Real Estate Agent (1099 Agent)

Raleigh, NC · Remote

The Agent will conduct open houses and showings, schedule appointments, oversee virtual and in-person walk-throughs, and follow the transaction process with the customer through to final closing.

AMARIS GROUP SA

ServiceNow L3 Developer

Durham, NC · On-site

$49 - $67.25/hr

Investigate and roll out ServiceNow features such as ATF and Virtual Agent * Support ServiceNow platform upgrades * Coordinate the release of enhancements, ensuring development and testing are ...

Black & Veatch

ServiceNow Capability Lead

Cary, NC

$14.75 - $19.50/hr

As Black & Veatch accelerates its AI-native platform strategy, this role requires a strong understanding of ServiceNow's AI ecosystem, including Now Assist, Predictive Intelligence, Virtual Agent ...

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Virtual Agent information

See Raleigh, NC salary details

$579

$1.4K

$2.4K

How much do virtual agent jobs pay per week?

As of Sep 10, 2026, the average weekly pay for virtual agent in Raleigh, NC is $1,350.50, according to ZipRecruiter salary data. Most workers in this role earn between $1,130.77 and $1,430.77 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Raleigh, NC?

The most popular types of Agent jobs in Raleigh, NC are:

What are popular job titles related to Virtual Agent jobs in Raleigh, NC?

For Virtual Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Raleigh, NC look for?

The top searched job categories for Virtual Agent jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Virtual Agent jobs?

Cities near Raleigh, NC with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $70,226 per year, or $33.8 per hour.

Power Platform Developer & Architect : Raleigh, NC

Raleigh, NC • On-site

Software People, Inc.
IT Services • 1 - 10 employees
Learn more about Software People, Inc.external

Contractor

Posted 9 days ago

Job description

Please Let me know your Interest and rate for this position.

Phone/Skype Hire. Onsite from day 1

Location: Raleigh, NC

Duration: 12+ months

This position is needed to create a system to be used for statewide billing for establishments holding food, lodging, pool and tattoo permits. An existing software is end of life and due to be deprecated. The resource will be tasked with recreating the functionality of that system in Power Platform.

Responsibilities

Elements of the system will include: a pipeline to mirror SQL data held in an AWS hosted cloud DB down to Dataverse, where the lists of active facilities can be extracted to serve as the census for establishments to be billed. Automations linked to Dynamics records will create invoices, send them to email addresses on file, and track payments received or outstanding.

To facilitate the online payments, PayIt will be leveraged. We can direct payees to PayIt via their invoice emails, and PayItwill provide a report back to Dynamics to be consumed and converted into Payments records, corresponding to open Invoices which can then be marked closed.

Some payments will be received by check, in which case the Dynamics system will need to be capable of logging checks received, submitted to the controller, and reconciled in order to square our records to NCFS.

All communication around invoicing is to take place through the case management system, logging calls and emails with relationships defined to associated records (Contact, Case, Invoice for example).

A reporting system will be needed to look at invoicing metrics and program performance.

An essential requirement will be the creation of a robust ALM system using 3environments (Development, UAT and PROD) where guids and other components are synchronized throughout to allow for seamless promotion of new functionality.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.

• At least 3 years of experience in MS Power Platform development and implementation.

• Proficiency in PowerApps, Power Virtual Agent, and Dataverse.

• Knowledge of SQL database structure.

• Preferred: Microsoft Certification-Power Platform Developer Associate (PL-400) or higher

• Strong problem-solving skills and attention to detail.

• Excellent verbal and written communication skills.

• Ability to work independently and as part of a team.

• Ability to prioritize tasks and manage time effectively.

Skills Needed

Bachelor's degree in Computer Science, Information Systems, or a related field.   Required                              

Experience in MS Power Platform development and implementation.  Required 3 Years

Proficiency in PowerApps, Power Virtual Agent, and Dataverse. Required 7  Years

Knowledge of SQL database structure. Required 7  Years

Microsoft Certification-Power Platform Developer Associate (PL-400) or higher Highly desired                 

Strong problem-solving skills and attention to detail. Required 7  Years

Excellent verbal and written communication skills. Required 7  Years

Ability to work independently and as part of a team. Required 7  Years

Ability to prioritize tasks and manage time effectively. Required  7  Years