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Virtual Agent Jobs in Raleigh, NC (NOW HIRING)

Black & Veatch

ServiceNow Capability Lead

Cary, NC · On-site

$14.75 - $19.50/hr

Identify and prioritize AI opportunities (Now Assist, Predictive Intelligence, Virtual Agent, AI Search) * Define requirements for GenAI summarization, classification, routing, conversational AI

CYNET SYSTEMS

MS Power Platform Developer

Raleigh, NC · On-site

$60 - $65/hr

Proficiency in PowerApps, Power Virtual Agent, and Dataverse. * Knowledge of SQL database structure. * Strong problem-solving skills and attention to detail. * Excellent verbal and written ...

CYNET SYSTEMS

MS Power Platform Developer

Raleigh, NC · On-site

$60 - $65/hr

Proficiency in PowerApps, Power Virtual Agent, and Dataverse. * Knowledge of SQL database structure. * Strong SQL skills and experience integrating with databases. * Strong problem-solving skills and ...

Veterans Health Administration

Purchasing Agent

Durham, NC · On-site +1

$47K - $55K/yr

This position primarily performs Purchasing Agent work to acquire supplies, services, and ... THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

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All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Raleigh, NC

Virtual Agent information

See Raleigh, NC salary details

$579

$1.4K

$2.4K

How much do virtual agent jobs pay per week?

As of Jul 10, 2026, the average weekly pay for virtual agent in Raleigh, NC is $1,350.50, according to ZipRecruiter salary data. Most workers in this role earn between $1,130.77 and $1,430.77 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
What are the most commonly searched types of Agent jobs in Raleigh, NC? The most popular types of Agent jobs in Raleigh, NC are:
What are popular job titles related to Virtual Agent jobs in Raleigh, NC? For Virtual Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Raleigh, NC look for? The top searched job categories for Virtual Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Agent jobs? Cities near Raleigh, NC with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Raleigh, NC as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $70,226 per year, or $33.8 per hour.
Only W2_Contract || ServiceNow Now Assist Consultant || Remote

Only W2_Contract || ServiceNow Now Assist Consultant || Remote

Noblesoft Technologies

Raleigh, NC • On-site

$50 - $55/hr

Contractor

Posted 16 days ago

Job description

Title:  ServiceNow Now Assist Consultant

Location: Remote, USA

Duration: Long-Term contract

Webcam Interview

Job Description – ServiceNow Now Assist Consultant

Experience Level: Mid-Senior (8–10+ years ServiceNow experience)

Position Overview

We are seeking an experienced ServiceNow Now Assist Consultant to lead the implementation, configuration, and optimization of ServiceNow Generative AI capabilities for an ITAR-regulated environment. The ideal candidate will have hands-on experience deploying ServiceNow Now Assist solutions and enabling AI-powered service experiences across enterprise workflows. The consultant will work closely with business stakeholders, platform administrators, architects, and development teams to deliver AI-driven automation, improve user experience, and increase operational efficiency while ensuring compliance with security and regulatory requirements.

Key Responsibilities

ServiceNow Now Assist Implementation

•                Implement and configure ServiceNow Now Assist capabilities.

•                Enable AI-powered features such as:

•                Incident summarization

•                Case summarization

•                Resolution note generation

•                Knowledge article generation

•                Chat summarization

•                Virtual Agent integration

•                AI Search

•                Intelligent recommendations

•                Configure prompts, AI actions, and governance controls.

•                Support deployment of AI-driven workflows across ServiceNow modules.

Solution Design & Development

•                Gather business requirements and translate them into ServiceNow solutions.

•                Design scalable and secure ServiceNow architectures.

•                Develop and configure workflows, integrations, and automation.

•                Create technical documentation and implementation guides.

AI Governance & Compliance

•                Ensure compliance with ITAR, security, and data governance requirements.

•                Implement controls for AI model usage and sensitive data handling.

•                Support risk assessments and audit activities.

Stakeholder Engagement

•                Conduct workshops, demos, and user training sessions.

•                Provide recommendations for AI adoption and process optimization.

•                Collaborate with ServiceNow platform owners and business teams.

Required Qualifications

•                5+ years of ServiceNow implementation experience.

•                2+ years of experience with ServiceNow AI capabilities or Now Assist.

•                Strong understanding of ServiceNow platform architecture.

•                Experience configuring:

•                ITSM

•                Virtual Agent

•                Knowledge Management

•                Flow Designer

•                IntegrationHub

•                Experience with REST/SOAP integrations.

•                Strong scripting skills (JavaScript, Glide APIs).

•                Experience with Agile delivery methodologies.

Preferred Qualifications

•                Experience implementing Now Assist for:

•                ITSM

•                HRSD

•                Customer Service Management (CSM)

•                IT Operations Management (ITOM)

•                Understanding of Generative AI, Prompt Engineering, and RAG concepts.

•                Experience with AI governance and responsible AI practices.

•                Experience working in regulated industries such as Aerospace, Defense, Government, or Manufacturing.

Preferred Certifications

•                ServiceNow Certified System Administrator

•                ServiceNow Certified Application Developer

•                ServiceNow Certified Implementation Specialist - ITSM

•                ServiceNow AI/Now Assist certifications preferred

Desired Skills

•                ServiceNow Now Assist

•                Generative AI

•                Prompt Engineering

•                AI Search

•                Flow Designer

•                Integration Hub

•                JavaScript

•                REST APIs

•                CMDB

•                CSDM

•                Agile/Scrum