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Virtual Agent Jobs in Raleigh, NC (NOW HIRING)

H&R Block

Block Advisor Tax Advisor

Raleigh, NC · On-site

Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax returns * Experience conducting virtual tax interviews * Sales and/or marketing experience

H&R Block

Block Advisor Tax Advisor

Cary, NC · On-site

Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax returns * Experience conducting virtual tax interviews * Sales and/or marketing experience

PRG Real Estate

Leasing Representative

Chapel Hill, NC · On-site

$19 - $21/hr

Free virtual therapy and wellness resources * Paid training, certifications, and opportunities for advancement * Supportive, team-focused culture that invests in your growth leasing agent leasing ...

DPR Construction

AI Adoption Specialist

Raleigh, NC · On-site

$36K - $41K/yr

This role is first and foremost an AI coach, educator, and change agent. You will work hands-on ... Deliver live training sessions (in-person and virtual), office hours, and ongoing learning forums.

DPR Construction

AI Adoption Specialist

Raleigh, NC · On-site

$36K - $41K/yr

This role is first and foremost an AI coach, educator, and change agent. You will work hands-on ... Deliver live training sessions (in-person and virtual), office hours, and ongoing learning forums.

Eliassen Group

Senior AI/ML Engineer

Raleigh, NC · Remote

$90 - $100/hr

The role includes LLM orchestration, RAG pipelines, vector database integration, and multi-agent ... You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( noreply ...

Cybercoders

Tax Supervisor

Durham, NC · On-site

$107K - $140K/yr

Enrolled Agent (EA) credential considered a strong plus. * 5+ years of progressive tax experience ... Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified ...

Crateandbarrel

Design & Sales Expert

Durham, NC · On-site

Lead design consultations in person (in-store or in-home) or via email, phone and virtual * Deliver ... Ability to be an agent of change and shift quickly as our business evolves We'd love to hear from ...

Learning Care Group, Inc.

District Manager

Raleigh, NC · On-site

Use virtual tools to spot-check classrooms and School work environments to ensure the maintenance ... agent. * High school diploma or equivalent. * Preferred: Bachelor's degree with a major in early ...

Crateandbarrel

Design Coordinator

Durham, NC · On-site

Ability to be an agent of change and shift quickly as our business evolves * Proven track record of ... Proficient in Google platforms, virtual communication, and appointment management systems ...

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Showing results 1-20

All JobsVirtual Agent JobsVirtual Agent Jobs in Raleigh, NC

Virtual Agent information

See Raleigh, NC salary details

$579

$1.4K

$2.4K

How much do virtual agent jobs pay per week?

As of Jun 19, 2026, the average weekly pay for virtual agent in Raleigh, NC is $1,350.50, according to ZipRecruiter salary data. Most workers in this role earn between $1,130.77 and $1,430.77 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

How much do VA's get paid?

Virtual Agents typically earn between $10 and $20 per hour, depending on experience, skills, and the employer. Some may work on a freelance basis or per project, which can affect overall earnings.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and often work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms, and by working full-time hours. Developing strong communication skills, gaining experience with customer service tools, and maintaining consistent productivity are essential for reaching this income level.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with computer tools and chat platforms, and sometimes customer service experience. Relevant training or certifications in communication, technology, or specific software can enhance employability, and many roles require a reliable internet connection and flexible scheduling.
What are the most commonly searched types of Agent jobs in Raleigh, NC? The most popular types of Agent jobs in Raleigh, NC are:
What are popular job titles related to Virtual Agent jobs in Raleigh, NC? For Virtual Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Raleigh, NC look for? The top searched job categories for Virtual Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Agent jobs? Cities near Raleigh, NC with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $70,226 per year, or $33.8 per hour.
Nursing Professional Development Specialist

Nursing Professional Development Specialist

Advocate Aurora Health

Wake Forest, NC • On-site

$44.15 - $66.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Advocate Aurora Health rating

7.6

Company rating: 7.6 out of 10

Based on 767 frontline employees who took The Breakroom Quiz

186th of 873 rated healthcare providers

Job description

Department:
11203 Wake Forest Baptist Medical Center - Utilization and Care Management
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
M-F, 8a-5p
Pay Range
$44.15 - $66.25
Nursing Professional Development Specialist
Are you passionate about advancing care management excellence, elevating patient outcomes, and shaping the future of care management education? We are seeking a dynamic Nursing Professional Development (NPD) Specialist to lead the design, implementation, and evaluation of innovative, evidence-based educational programs that empower care management and utilization management teams.
In this role, you'll act as an educator, leader, and change agent-driving professional growth, promoting best practices, and fostering a culture of continuous learning. You'll collaborate with interdisciplinary teams to bridge knowledge gaps, enhance clinical performance, and influence both individual and system-wide outcomes.
Key Responsibilities
  • Design, develop, and deliver evidence-based educational programs that support onboarding, orientation, and ongoing professional development for inpatient care management staff
  • Conduct needs assessments to identify knowledge, skill, and performance gaps; analyze data to inform program development and priorities
  • Lead initiatives using ANPD standards, applying roles such as advisor, mentor, collaborator, researcher, and change agent
  • Develop measurable outcomes aligned with organizational goals, regulatory standards, and best practices
  • Plan and execute educational strategies incorporating adult learning theory, behavioral change models, and diverse teaching methodologies
  • Evaluate program effectiveness, analyze ROI, and continuously improve learning initiatives
  • Facilitate both in-person and virtual learning experiences tailored to diverse learner needs and cultural perspectives
  • Promote the integration of evidence-based practice to improve patient care, safety, and quality outcomes
  • Partner with interdisciplinary teams to support quality improvement and organizational excellence initiatives
  • Mentor and support professional growth of care management nurses and social workers

Qualifications
Education & Experience
  • Master's Degree in Nursing OR
  • Bachelor's Degree in Nursing AND Master's Degree in Education or a related field
  • Minimum of 3 years of experience in inpatient care management, including teaching, training, or program development

Licensure & Certification
  • Active Registered Nurse (RN) license in the state of practice
  • Care Management Certification (ACM or CCM) (required within 6 months of hire)

Knowledge, Skills & Abilities
  • Strong expertise in adult learning theory and instructional design
  • Proficiency in delivering both in-person and virtual education programs
  • Excellent communication, presentation, and facilitation skills
  • Strong analytical, critical thinking, and problem-solving abilities
  • Ability to manage projects, drive change, and influence at multiple levels
  • Skilled in Microsoft Office applications (Word, Excel, PowerPoint)
  • Demonstrated ability to collaborate effectively and build professional partnerships

Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Benefits and more
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

What Advocate Aurora Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Advocate Health logo

About Advocate Health

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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