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Virtual Agent Jobs in Raleigh, NC (NOW HIRING)

SpotOn: Sales

Staff AI Engineer

Raleigh, NC · On-site +1

$210K - $290K/yr

... virtual device provisioning, test execution, teardown, AI-assisted failure analysis - replacing multi-day manual QA cycles with sub-30-minute automated runs. * AI Agent Swarms - A multi-agent ...

SpotOn

Staff AI Engineer

Raleigh, NC · Remote

$210K - $290K/yr

... virtual device provisioning, test execution, teardown, AI-assisted failure analysis - replacing multi-day manual QA cycles with sub-30-minute automated runs. * AI Agent Swarms - A multi-agent ...

PRG Real Estate

Leasing Representative

Raleigh, NC · On-site

$20 - $22/hr

Free virtual therapy and wellness resources * Paid training, certifications, and opportunities for advancement * Supportive, team-focused culture that invests in your growth leasing agent leasing ...

Schulte Companies

Front Desk Agent

Chapel Hill, NC · On-site

$11.75 - $15/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Parental Leave

Schulte Companies

Front Desk Agent

Chapel Hill, NC · On-site

$11.75 - $15/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Parental Leave

Joella's Hot Chicken

Front Desk Agent

Chapel Hill, NC

$11.75 - $15/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Parental Leave

Joella's Hot Chicken

Front Desk Agent

Chapel Hill, NC · On-site

$11.75 - $15/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Parental Leave

Schulte

Front Desk Agent

Chapel Hill, NC · On-site

$11.75 - $15/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Parental Leave

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices ...

New

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices ...

New

LIBERTY NATIONAL

Insurance Sales

Cary, NC · Remote

A virtual interview could be your first step toward a new career. *Any reimbursement will be processed after submitting passing results. **S&P Global rating as of 10/25. Benefits To You With state ...

LIBERTY NATIONAL

Insurance Sales

Raleigh, NC · Remote

A virtual interview could be your first step toward a new career. *Any reimbursement will be processed after submitting passing results. **S&P Global rating as of 10/25. Benefits To You With state ...

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Virtual Agent information

See Raleigh, NC salary details

$579

$1.4K

$2.4K

How much do virtual agent jobs pay per week?

As of Jul 13, 2026, the average weekly pay for virtual agent in Raleigh, NC is $1,350.50, according to ZipRecruiter salary data. Most workers in this role earn between $1,130.77 and $1,430.77 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
What are the most commonly searched types of Agent jobs in Raleigh, NC? The most popular types of Agent jobs in Raleigh, NC are:
What are popular job titles related to Virtual Agent jobs in Raleigh, NC? For Virtual Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Raleigh, NC look for? The top searched job categories for Virtual Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Agent jobs? Cities near Raleigh, NC with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Raleigh, NC as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $70,226 per year, or $33.8 per hour.
Customer Service Sales Representative

Customer Service Sales Representative

Zuzick & Associates

Durham, NC • On-site

Full-time

Re-posted 22 days ago

Job description

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.

Daily responsibilities include:

  • Inbound and outbound calling to schedule new appointments
  • Client policy reviews and new enrollments
  • Servicing requested benefits for clients
  • Organizing and managing daily workflow and processes

Required Skills:

  • Excellent communication and customer service skills
  • Strong organization and attention to details
  • Customer oriented/people person
  • Ability to work independently with the support of management

Benefits Include:

  • Full training provided
  • 100% Virtual Work from Home
  • Career growth and advancement opportunities
  • Weekly pay, compounding bonuses, and residual income
  • Union benefits with the OPEIU, Local 277
  • First year agent average 65k
  • First year manager average 90-120k

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