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Virtual Agent Jobs in Raleigh, NC (NOW HIRING)

Sagility

Licensed Health Insurance Agents

Raleigh, NC · On-site

$21/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

Sagility

Licensed Health Insurance Agents

Raleigh, NC · On-site

$21/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

Sagility

Licensed Health Insurance Agents

Raleigh, NC · Remote

$21/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

Sagility

Licensed Health Insurance Agents

Raleigh, NC · On-site

$21/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

Sagility

Licensed Health Insurance Agents

Raleigh, NC · On-site

$20 - $21/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

Empire State Careers

Remote Insurance Agent

Raleigh, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Raleigh, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Empire State Careers

Remote Insurance Agent

Cary, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Cary, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Empire State Careers

Remote Insurance Agent

Durham, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Durham, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Empire State Careers

Remote Sales Agent

Raleigh, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Sales Agent

Durham, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Sales Agent

Cary, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Sales Agent

Raleigh, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Empire State Careers

Remote Sales Agent

Durham, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

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Virtual Agent information

See Raleigh, NC salary details

$579

$1.4K

$2.4K

How much do virtual agent jobs pay per week?

As of Sep 11, 2026, the average weekly pay for virtual agent in Raleigh, NC is $1,350.50, according to ZipRecruiter salary data. Most workers in this role earn between $1,130.77 and $1,430.77 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Raleigh, NC?

The most popular types of Agent jobs in Raleigh, NC are:

What are popular job titles related to Virtual Agent jobs in Raleigh, NC?

For Virtual Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Raleigh, NC look for?

The top searched job categories for Virtual Agent jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Virtual Agent jobs?

Cities near Raleigh, NC with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $70,226 per year, or $33.8 per hour.

Real Estate Agents - Top Tier Training, Zillow Leads, Coaching & Support.

Cary, NC • On-site

Navigate Realty
See more jobs at Navigate Realtyexternal

Full-time

Re-posted 4 days ago

Job description

Navigate Realty is one of the top Zillow Preferred partners in the nation, providing our agents with hundreds of high-intent buyer and seller opportunities every month. We were also voted the 2025 Best Place to Work in the Triangle!Our agents consistently close 2–6+ transactions per month because of the systems, support, and lead flow we provide. In 2025, Navigate Realty achieved nearly $1 billion in sales volume company-wide, ranking in the top 10 in the Triangle for both volume and number of transactions. We also have one of the highest agent retention rates in North Carolina, which is a big deal in an industry where many firms operate like revolving doors.Why Agents Choose NavigateHundreds of high-intent buyers and sellers sent directly to youNo cold calling or chasing low-quality leadsProven systems designed to get you under contract fastHigh-level coaching, mentorship, and accountabilityWeekly in-person and virtual trainingLeadership support and hands-on guidanceStrong culture and collaborationClear path for growth and leadership opportunitiesOne of the highest agent retention rates in the stateNo desk fees and no monthly feesThis is an exciting opportunity for motivated agents who want to grow their business in a supportive, high-performance environment with the training, tools, and leadership needed to win.If you are passionate about helping clients find their dream home, committed to growing your career, and ready to plug into a proven system that delivers real results, this role is for you.ExperienceNew Agents and Experienced Agents are Welcome! Our hands-on training and support structure give both new and experienced agents the opportunity to build a strong and impressive book of business.We are looking an agent who:Is coachable, driven, and motivated to succeedHas strong communication and relationship-building skillsIs comfortable using technology, CRM systems, and social mediaWants to grow a long-term, sustainable real estate businessExperience with marketing, social media, real estate law, fair housing, or property management is a plus but not required.Join a team where your ambition is supported every step of the way with proven systems, coaching, and leadership invested in your success. If you are looking to jumpstart your real estate career and get under contract in 30 days or less, Navigate is the place for you!
Job Posted by ApplicantPro