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Virtual Agent Jobs in Raleigh, NC (NOW HIRING)

Sagility

Licensed Health Insurance Agents

Raleigh, NC · On-site

$21/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

New

Sagility

Licensed Health Insurance Agents

Raleigh, NC · On-site

$20 - $21/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

Sagility

Licensed Health Insurance Agents

Raleigh, NC · On-site

$21/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

New

Lone Star Careers

Remote Insurance Agent

Durham, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Raleigh, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Promoted2

Remote Insurance Agent

Durham, NC · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Promoted2

Remote Insurance Agent

Cary, NC · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Promoted2

Remote Insurance Agent

Raleigh, NC · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Cary, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

T-Roc

Territory Field Lead

Garner, NC · On-site

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

T-Roc

Territory Field Lead

Garner, NC

Champion the use of assisted-sales tools and triage frameworks (including proprietary point-of-sale support pathways and the Virtual Support Link) alongside Agent store leadership to eliminate sales ...

Lone Star Careers

Remote Sales Agent

Raleigh, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Sales Agent

Cary, NC · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

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Virtual Agent information

See Raleigh, NC salary details

$579

$1.4K

$2.4K

How much do virtual agent jobs pay per week?

As of Aug 21, 2026, the average weekly pay for virtual agent in Raleigh, NC is $1,350.50, according to ZipRecruiter salary data. Most workers in this role earn between $1,130.77 and $1,430.77 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Raleigh, NC?

The most popular types of Agent jobs in Raleigh, NC are:

What are popular job titles related to Virtual Agent jobs in Raleigh, NC?

For Virtual Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Raleigh, NC look for?

The top searched job categories for Virtual Agent jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Virtual Agent jobs?

Cities near Raleigh, NC with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 49% Physical, 2% Hybrid, and 49% Remote job distribution, with an average salary of $70,226 per year, or $33.8 per hour.

Bilingual Scheduling Center Agent

Aspen Dental

Rolesville, NC

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

670th of 891 rated healthcare providers

Job description

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.  

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.  

We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. 

Job Duties: 

  • Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services,  

  • Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns 

  • Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.  

  • Additional duties as assigned by the Call Center Leadership team 

Job Requirements: 

  • High School Diploma or equivalent required 

  • Must be professionally proficient in both English and Spanish 

  • 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred  

  • Desire to succeed in a fast-paced, goal and consumer driven environment  

  • Communication skills, with the ability to speak clearly and professionally  

  • Tech-savvy - Ability to navigate provided technology efficiently 

  • Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload 

  • Must have a quiet, HIPPA compliant, private workspace   

  • Some evening and weekend scheduling availability required 

Compensation and Benefits:  

  • Pay rate: $17.00/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.   

  • Various full and part-time shifts available 

  • Comprehensive Health, Dental and Vision insurance offerings 

  • Paid time off 

  • 401K – with generous company match  

Apply today for immediate consideration and begin your career journey with Aspen Dental!  


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