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Virtual Agent Jobs (NOW HIRING)

Interon IT Solutions

ServiceNow AI Developer

Chantilly, VA · Remote

$55.25 - $76/hr

Configure and optimize Now Assist, Predictive Intelligence, and Virtual Agent capabilities. * Implement prompt engineering strategies and retrieval-augmented generation (RAG) patterns. * Train and ...

Palnar

MS Power Platform Developer

... Power Virtual Agent chatbot to deliver generic and user-specific information based on authentication status. • Develop an app for inputting and managing trainings, integrating with a system for ...

Converge Resources

SNOW Product Manager

Dallas, TX · On-site

Drive implementation and adoption of Employee Center Pro, Virtual Agent, Walk-Up Experience, and Service Operations Workspace capabilities. Translate business use cases into epics, features, user ...

IT America Inc

ServiceNow Architect

New York, NY · Remote

$73 - $91.75/hr

Generative AI in Virtual Agent * AI Search and Knowledge Management * Predictive Intelligence (Classification, Routing, Prioritization) * Hands-on experience with NOW Assist AI or other generative AI ...

Shoptalk

AI Process Improvement Analyst - Ops

Phoenix, AZ · On-site

$80 - $110/hr

Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes. * Gather anecdotal and quantitative data across Upgrade ...

New

Upgrade

AI Process Improvement Analyst - Ops

Phoenix, AZ · On-site

$71K - $88K/yr

Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes. * Gather anecdotal and quantitative data across Upgrade ...

DataSync Inc

Google CCAI Developer

Charlotte, NC · On-site

Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI is highly preferred. Key Responsibilities ...

Jbhunt

Software Engineer III - ServiceNow

Lowell, AR · On-site +1

$47.50 - $65.50/hr

Experience with Now Assist, Generative AI, AI Agents, Virtual Agent, and Predictive Intelligence is preferred, with the ideal candidate being a strong problem solver that has a passion for delivering ...

New

ESC Virtual

Virtual Support Agent

$23K - $40K/yr

Virtual Support Agent Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from a number of clients to provide support for customers from the comfort of their homes. Levels ...

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Virtual Agent information

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$2.5K

How much do virtual agent jobs pay per week?

As of Aug 20, 2026, the average weekly pay for virtual agent in the United States is $1,389.29, according to ZipRecruiter salary data. Most workers in this role earn between $1,163.46 and $1,471.15 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
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Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 38% Physical, 2% Hybrid, and 60% Remote job distribution, with an average salary of $72,243 per year, or $34.7 per hour.

ServiceNow AI Developer

Interon IT Solutions

Chantilly, VA • Remote

$55.25 - $76/hr

Contractor

Re-posted 11 days ago

Job description

#W2 Role
 
JD:
We are looking for a ServiceNow AI Developer to build AI-powered and agentic solutions on the ServiceNow platform. The role will focus on developing intelligent workflows, implementing generative AI capabilities, and integrating AI agents into enterprise automation processes.
Key Responsibilities
•    Design and develop AI-powered workflows and autonomous agents on the ServiceNow platform.
•    Implement agentic architectures that automate multi-step business processes.
•    Develop AI agents capable of decision-making, orchestration, and automation.
•    Integrate Model Context Protocol (MCP) to enable secure contextual AI interactions.
•    Implement multi-model and multi-agent orchestration frameworks.
•    Configure and optimize Now Assist, Predictive Intelligence, and Virtual Agent capabilities.
•    Implement prompt engineering strategies and retrieval-augmented generation (RAG) patterns.
•    Train and tune machine learning models for classification, routing, and predictions.
•    Integrate AI agents with Flow Designer, IntegrationHub, and enterprise applications.
•    Enable capabilities such as autonomous ticket resolution, knowledge article generation, and proactive recommendations.
•    Ensure AI solutions follow security, governance, and compliance standards.
•    Monitor model performance, accuracy, and continuous improvement.
Required Qualifications
•    5–8 years of ServiceNow development experience
•    Strong experience with ServiceNow scripting (JavaScript, Glide APIs) and platform customization
•    Experience working with ServiceNow AI features such as Predictive Intelligence and Virtual Agent
•    Knowledge of GenAI concepts, prompt engineering, and AI workflow orchestration
•    Experience integrating ServiceNow with external APIs and AI services
•    Familiarity with Flow Designer, IntegrationHub, and automation frameworks
Preferred Skills
•    Experience with AI agent frameworks or LLM integrations
•    Knowledge of Python, ML frameworks, or AI APIs
•    ServiceNow CSA or CAD certification