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Virtual Agent Jobs (NOW HIRING)

Welltower

$75K - $99K/yr

Virtual Agent, Self-Service, and Customer Experience * Build and optimize virtual agent, chatbot, and voicebot experiences for common support needs. * Configure experiences that capture user details ...

Stellar Professionals LLC

ServiceNow Developer

Richmond, VA · On-site

$53.50 - $73.50/hr

This role focuses on API integrations, custom application development, ITSM enhancements, Service Portal experience design, and artificial intelligence capabilities (Now Assist, Virtual Agent)

Palnar

MS Power Platform Developer

... Power Virtual Agent chatbot to deliver generic and user-specific information based on authentication status. • Develop an app for inputting and managing trainings, integrating with a system for ...

Interon IT Solutions

ServiceNow AI Developer

Chantilly, VA · Remote

$55.25 - $76/hr

Configure and optimize Now Assist, Predictive Intelligence, and Virtual Agent capabilities. * Implement prompt engineering strategies and retrieval-augmented generation (RAG) patterns. * Train and ...

Converge Resources

SNOW Product Manager

Dallas, TX

Drive implementation and adoption of Employee Center Pro, Virtual Agent, Walk-Up Experience, and Service Operations Workspace capabilities. Translate business use cases into epics, features, user ...

Shoptalk

AI Process Improvement Analyst - Ops

Phoenix, AZ · On-site

$71K - $88K/yr

Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes. * Gather anecdotal and quantitative data across Upgrade ...

Upgrade

AI Process Improvement Analyst - Ops

Phoenix, AZ · On-site

$71K - $88K/yr

Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes. * Gather anecdotal and quantitative data across Upgrade ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

... Virtual Agent (IVA) solutions, built on Five9. This role ensures a reliable, high-quality contact center experience by maintaining call flows, IVRs, routing logic, conversational AI experiences, and ...

Genesys

Principal Product Manager, AVA AI

Virginia, IL · Remote

Shape the direction and execution of Genesys' AI-powered virtual agent platform, helping enterprises deliver more effective self-service experiences through AI, Generative AI, and large language ...

IT America Inc

ServiceNow Architect

New York, NY · Remote

$73 - $91.75/hr

Generative AI in Virtual Agent * AI Search and Knowledge Management * Predictive Intelligence (Classification, Routing, Prioritization) * Hands-on experience with NOW Assist AI or other generative AI ...

Genesys

Principal Product Manager, AVA AI

New York, NY · Remote

Shape the direction and execution of Genesys' AI-powered virtual agent platform, helping enterprises deliver more effective self-service experiences through AI, Generative AI, and large language ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

Experience supporting, configuring, or optimizing IVA (Intelligent Virtual Agent), conversational AI, or self-service automation platforms, including analysis of customer interactions and ...

DataSync Inc

Google CCAI Developer

Charlotte, NC · On-site

Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI is highly preferred. Key Responsibilities ...

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Virtual Agent information

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How much do virtual agent jobs pay per week?

As of Sep 10, 2026, the average weekly pay for virtual agent in the United States is $1,389.29, according to ZipRecruiter salary data. Most workers in this role earn between $1,163.46 and $1,471.15 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
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Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $72,243 per year, or $34.7 per hour.

MS Power Platform Developer/Architect at NC

Raleigh, NC • On-site

Elite Workforce Inc
IT Services • 11 - 50 employees
Learn more about Elite Workforce Incexternal

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Position: MS Power Platform Developer/Architect

Location: Raleigh, NC (Zip: 27601) Just Follow this format
Client: State of North Carolina
Duration: 12+ Months

Job Description: Seeking a skilled MS Power Platform Developer/Architect to recreate a legacy billing system in Power Platform. The role involves building a robust solution using Dataverse, Power Apps, Power Virtual Agent, and workflow automations to manage invoicing, payments, and reconciliation. Implement data pipelines from AWS-hosted SQL to Dataverse, integrate with a payments provider, track checks, and support case management communications. Establish a multi-environment ALM process (Development, UAT, PROD) with synchronized GUIDs for seamless promotions. Strong focus on data integrity, reporting, and user-friendly interfaces for statewide billing operations.

Key Responsibilities (highlights)

  • Design and implement Power Platform solutions (Power Apps, Dataverse, Power Automate, Power Virtual Agent) for invoicing and payments.
  • Build data pipelines from SQL/AWS into Dataverse; maintain data integrity and synchronization.
  • Implement payment integrations (including invoice generation, notification emails, PayIt integration, and payment status updates).
  • Enable check processing workflows (receipts, submission, reconciliation) within Dynamics-like data models.
  • Create robust ALM across Development, UAT, and Production environments with controlled promotions and change management.

Required/Preferred Skills

  • Bachelor's degree in Computer Science, Information Systems, or related field
  • 3+ years MS Power Platform development and implementation
  • Proficiency in Power Apps, Power Virtual Agent, and Dataverse
  • Knowledge of SQL database structures
  • Strong problem-solving, communication, and independent/team collaboration skills
  • Willingness to work in a public-sector, compliance-driven environment
  • Microsoft Power Platform Developer Associate (PL-400) or higher highly desirable

To Apply: Send your resume to with the subject line: "Resume Submission"

(Note: This post avoids including any client or state department identifiers beyond the allowed format and keeps content concise for LinkedIn.)

Elite WorkForce logo

About Elite WorkForce

Sourced by ZipRecruiter

eliteworkforceinc is the name to be taken into account when it comes to any sort IT services neaed. With many years of expertise in the area and a team of experienced professionals working at their full potential, we have been able built not only websites, but a good brand name as well. With years, we have catered the needs of diverse clients. Web development along with design and mobile app development have been our forte. You will get the best end result in the genre and the personnel working for us are the backbone of the organization.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Morton Grove, IL, US

Year founded

2013

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