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Virtual Agent Jobs (NOW HIRING)

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AI Process Improvement Analyst - Ops

Phoenix, AZ · On-site

$71K - $88K/yr

Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes. * Gather anecdotal and quantitative data across Upgrade ...

ESC Virtual

Virtual Support Agent

$23K - $40K/yr

Virtual Support Agent Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from a number of clients to provide support for customers from the comfort of their homes. Levels ...

Zoom

Senior Product Manager, AI Voice Agents

San Jose, CA · On-site

$124K - $271K/yr

Zoom is seeking a highly technical Senior Product Manager in San Jose, CA to lead the development of AI agents for Zoom Virtual Agent. The successful candidate will define the vision and strategy for ...

Navtech, Inc.

URGENT NEED - Genesys Cloud - 100% REMOTE

$57 - $76.25/hr

... chat virtual agent 8. Implementation of voice virtual agent 9. Integrating agents with third-party applications, data sources, API, etc 10. Deep knowledge of options for storing parameters and ...

Navtech

Google Contact Center Specialist

Atlanta, GA · On-site

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

RecruitTalent LLC.

ServiceNow Developers

Laurel, MD · Remote

$60 - $65/hr

Develop new functionality for SPM and CSM modules (epics, demands, portfolios, customer cases, knowledge base, virtual agent). * Build Performance Analytics dashboards to track ITOM, ITSM, and asset ...

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How much do virtual agent jobs pay per week?

As of Jul 10, 2026, the average weekly pay for virtual agent in the United States is $1,389.29, according to ZipRecruiter salary data. Most workers in this role earn between $1,163.46 and $1,471.15 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
More about Virtual Agent jobs
What cities are hiring for Virtual Agent jobs? Cities with the most Virtual Agent job openings:
What are the most commonly searched types of Agent jobs? The most popular types of Agent jobs are:
What states have the most Virtual Agent jobs? States with the most job openings for Virtual Agent jobs include:
What job categories do people searching Virtual Agent jobs look for? The top searched job categories for Virtual Agent jobs are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $72,243 per year, or $34.7 per hour.
AI Process Improvement Analyst - Ops

AI Process Improvement Analyst - Ops

Upgrade

Phoenix, AZ • On-site

$71K - $88K/yr

Other

Medical, Dental, Vision, PTO

Posted 16 days ago

Job description

About the Role:

We are seeking a highly motivated AI Process Improvement Analyst to join our high-performing team within the Business Operations Department. Over the past 9 years, Upgrade has grown rapidly and launched several main products; this fast-paced team is actively tasked with transforming and optimizing those expanding business operations to drive efficiency across the company.

In this role, you will be fully empowered to define, execute, and manage transformed processes through multiple avenues, including AI tooling, Virtual Agents, automation, and strategic procedural adjustments. The ideal candidate is a proactive and intellectually curious professional who thrives in a dynamic environment, ready to collaborate with operations, product, and customer experience teams to translate operational friction into structured, scalable solutions.
This role is based in our Phoenix Office on a Hybrid basis 3 days per week.

What You'll do:

  • Identify root cause of issues, operational bottlenecks, and customer pain points through our platform's core services and contact center channels.

  • Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes.

  • Gather anecdotal and quantitative data across Upgrade's proprietary back-end tools, contact center platforms, and third-party system integrations to drive cost-business analysis.

  • Monitor key systems for Upgrade across operational areas including verifications, servicing, virtual agents, and customer support.

  • Collaborate cross-functionally with operations, product, and customer experience teams to identify and triage issues across domains, translating operational friction into product scoping, user stories, and business requirements (BRDs) for process improvement

  • Responsible for incident management and escalation of issues related to our internal platform and automated customer-facing systems.

  • Communicate in person with customer-facing teams regarding improvement opportunities, AI/automation feedback loops, and incident response.


What We Look For:

  • 2-3 years of professional experience in business operations, data analytics, product operations, or a systems analyst role.

  • Financial Services or Fintech background of at least 1 year working within financial services, lending, digital banking, or a similarly regulated fast-paced environment.

  • Critical thinking skills to recommend original, AI-driven, and highly productive process optimization ideas.

  • Practical understanding of AI technologies, prompt engineering, and LLM behavior in a customer service or virtual agent context.

  • Possesses a strong internal drive for Process Improvement, leveraging a natural curiosity to instinctively spot friction points and transform complex workflows into smarter, more scalable processes.

  • Strong understanding and applied use of SQL for deep-dive data analysis.

  • Thorough understanding of Engineering Concepts to utilize in the design, deployment, and management of Virtual Agent workflows that impact customer-facing or account-facing business processes.

  • Experience with Web Analytics or Conversation Analytics tools (e.g., Heap, Full Story, Adobe, Google Analytics, or contact center analytics platforms).

  • Ability to synthesize complex operational data into actionable business cases and cost-benefit goals.


Nice to Have:

  • Bachelor's degree in Business Administration, Finance, Management Information Systems (MIS), Economics, Data Analytics, or a related field.

  • Experience working in a heavy contact center environment, customer support center, or similar high-volume domain.

  • Experience mapping business processes and building automated workflows (RPA, iPaaS, or AI orchestration).

  • Experience with third-party APIs, solutions integration, and AI middleware.

  • Familiar with Atlassian products (Jira, Confluence, OpsGenie).


What We Offer You: 

  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance 

  • Flexible PTO

  • Opportunities for professional growth and development 

  • Paid parental leave

  • Health & wellness initiatives

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