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Virtual Chat Agent Jobs (NOW HIRING)

Burjline Builders

Remote Live Chat Agent

$15.75 - $21.25/hr

Live Chat Agent We are seeking a proactive, detail-oriented Live Chat Agent to support the daily ... Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service ...

New

Burjline Builders

Live Chat Agent

Los Angeles, CA · On-site

$19 - $28/hr

Previous experience in customer service, live chat support, or virtual customer assistance. * Excellent written communication and interpersonal skills. * Strong problem-solving and multitasking ...

Omni Inclusive

Snow Admin

Miami, FL · On-site

Extremely proficient with the system , especially ITSM Pro modules, virtual chat agent, service portals, API connectors and custom tables we created Must have basic scripting knowledge to update ...

Windstar Cruises

Chat Lead

Miami, FL · On-site

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Windstar Cruises

Chat Lead

Houston, TX · On-site

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Windstar Cruises

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Allstate

Claims Agent Advocate Analyst

Concord, NC · On-site

$50K - $74K/yr

... agent meetings, advising agents on minor claim issues and/or new claims processes. Key ... Excellent communication skills, especially in virtual/chat environments * Ability to build ...

New

Corpay

AI Contact Center & Virtual Agent Engineer

$15.25 - $20.25/hr

... voice, chat, and backend integrations. * Leading the support process development and ... and Virtual Agent technologies. Ensure internal teams have the skills, processes and metrics in ...

Corpay

AI Contact Center & Virtual Agent Engineer

$15.25 - $20.25/hr

... voice, chat, and backend integrations. * Leading the support process development and ... and Virtual Agent technologies. Ensure internal teams have the skills, processes and metrics in ...

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, online chat, and secure messaging systems to assist ...

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Virtual Chat Agent information

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How much do virtual chat agent jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for virtual chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What cities are hiring for Virtual Chat Agent jobs? Cities with the most Virtual Chat Agent job openings:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
What states have the most Virtual Chat Agent jobs? States with the most job openings for Virtual Chat Agent jobs include:
What job categories do people searching Virtual Chat Agent jobs look for? The top searched job categories for Virtual Chat Agent jobs are:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Remote Live Chat Agent

Burjline Builders

Remote

$15.75 - $21.25/hr

Other

PTO

Posted 2 days ago

New

Job description

Live Chat Agent

We are seeking a proactive, detail-oriented Live Chat Agent to support the daily administrative and operational activities of our food and beverage business. The ideal candidate will help streamline operations, coordinate schedules, manage communications, and provide excellent customer support while ensuring smooth day-to-day business functions.

Key Responsibilities
  • Manage emails, calendars, and appointments for management.
  • Respond to customer inquiries via email, phone, and chat in a professional manner.
  • Process orders, update customer information, and maintain accurate records.
  • Coordinate with suppliers, vendors, and delivery partners regarding orders and shipments.
  • Assist with inventory tracking and update stock records.
  • Prepare invoices, purchase orders, and basic reports.
  • Schedule meetings, staff shifts, and event bookings when needed.
  • Perform data entry and maintain digital filing systems.
  • Monitor online reviews and assist with social media messaging.
  • Support marketing efforts by updating menus, promotions, and promotional materials.
  • Handle other administrative tasks as assigned.
Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
  • Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, or similar role preferred.
  • Excellent written and verbal communication skills.
  • Strong organizational and time-management abilities.
  • Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace.
  • Familiarity with Zoom, Microsoft Teams, Slack, and project management tools is an advantage.
  • Experience using POS systems or food ordering platforms is a plus.
  • Ability to multitask, work independently, and meet deadlines.
  • Reliable internet connection and a dedicated home workspace.
Preferred Skills
  • Customer service and problem-solving skills.
  • Data entry accuracy and attention to detail.
  • Basic bookkeeping or invoice management experience.
  • Knowledge of the food and beverage industry is an advantage.
  • Ability to maintain confidentiality and handle sensitive information professionally.
Benefits
  • Competitive hourly pay.
  • Flexible work schedule.
  • Paid training and onboarding.
  • Opportunities for professional growth and career advancement.
  • Supportive and collaborative work environment.
  • Paid time off and employee recognition programs (where applicable).

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