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Virtual Chat Agent Jobs (NOW HIRING)

Omni Inclusive

Snow Admin

Miami, FL · On-site

Extremely proficient with the system , especially ITSM Pro modules, virtual chat agent, service portals, API connectors and custom tables we created Must have basic scripting knowledge to update ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Windstar Cruises

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, online chat, and secure messaging systems to assist ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Location: Dallas, TX (Day1 Onsite) Duration: Long Term We seek an experienced developer to design, build, and deploy advanced ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...

Feathr

Manager of Managed Services

Gainesville, FL · Remote

$90K - $100K/yr

Change Agent: You understand that successful system rollouts are 20% design and 80% change ... Virtual chat with our Talent Acquisition team covering your background, role details, and ...

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Virtual Chat Agent information

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$5

$17

$24

How much do virtual chat agent jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for virtual chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

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What are the most commonly searched types of Chat Agent jobs?

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The top searched job categories for Virtual Chat Agent jobs are:

Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Snow Admin

Miami, FL • On-site

Omni Inclusive
See more jobs at Omni Inclusiveexternal

Other

Re-posted 3 days ago

Job description

Snow Admin and Automation specialist L3
  • Minimum 8 to 12 yrs experience in Snow admin platform
  • 3-6 yrs experience in snow development activity.
  • Should have managed large customer instances Must handle day today L3 activities and monitoring tasks.
  • Should develop workflows, implement integration.
  • Should manage version upgrades along with integration management.
  • Should have exposure in to service now scripting and automation, hands on scripting experience is must.
  • Extremely proficient with the system , especially ITSM Pro modules, virtual chat agent, service portals, API connectors and custom tables we created Must have basic scripting knowledge to update custom UI, business rules etc.
  • Proficient to handle all system configurations, catalog item creation , troubleshooting flows etc.
  • Must have experience in Flow designers and midservers , Ldap serversMust have created work flows and fix work broken work flows.
  • Should have knowledge in ITIL process to mange the system effectively.
  • Should manage ITIL licenses on SNOW for cost effective utilization.
  • Should handle platform migration activities as an individual or to lead the effort with a team.
  • Team management experience is added advantage. GraduateFluent in EnglishManage customer directly without any escalationSupport customer during US work hours.
(1.) Depending on the work environment, the subject matter expert may lead or be an active participant of a work-group with the need for specialized knowledge.
(2.) Meet all agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off
(3.) Understands, articulates and implements best practices related to his area of expertise.
(4.) Provides guidance on how his area of capability can resolve an organizational need and actively participates in all phases of the solution life cycle. Design Solutions and best practices to meet clients objective.
(5.) Work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data

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