ZipRecruiter

Log In

1

Advanced Tech Support Agent Jobs (NOW HIRING)

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

$14 - $16/hr

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

BRP

IT Support Agent - Palm Bay, FL

Palm Bay, FL · On-site

$18.25 - $25.25/hr

We are looking for a local IT Support Agent in Palm Bay, Florida, to strengthen our local user ... Have acquired advanced technical skills allowing you to solve most complex problems * In-depth ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ...

via.com

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

Customer Support Agent Via is on a mission to create public transportation systems that provide ... Our platform serves as the technology backbone for modern transit networks, transforming antiquated ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ...

next page

Showing results 1-20

All JobsAdvanced Tech Support Agent Jobs

Advanced Tech Support Agent information

See salary details

$10

$19

$30

How much do advanced tech support agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for advanced tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What does an advanced tech support agent do?

An Advanced Tech Support Agent is responsible for assisting customers with complex technical issues related to products or services, often after initial troubleshooting has failed. They use in-depth knowledge to diagnose and resolve software, hardware, or network problems, and may also provide guidance on system upgrades and integrations. In addition to resolving technical issues, they document cases, escalate unresolved problems, and sometimes train other support staff. Their primary goal is to ensure customer satisfaction by providing expert solutions in a timely manner.

What are the key skills and qualifications needed to thrive as an advanced tech support agent?

To thrive as an Advanced Tech Support Agent, you need deep technical troubleshooting skills, knowledge of operating systems and networking, and typically a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified. Proficiency with ticketing systems, remote desktop tools, and diagnostic software is essential for resolving complex technical issues. Strong problem-solving abilities, patience, and excellent communication skills help agents deliver effective support and build customer trust. These competencies are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and supporting organizational IT infrastructure.

What are some common challenges faced by advanced tech support agents, and how can they be managed effectively?

Advanced Tech Support Agents often encounter complex technical issues that require in-depth troubleshooting and creative problem-solving. A major challenge is handling escalated cases where previous support levels could not resolve the problem, which can be stressful and time-sensitive. Effective communication, strong product knowledge, and continuous learning are key to managing these challenges. Collaborating with engineering teams and utilizing internal documentation also helps ensure timely and accurate resolutions while maintaining customer satisfaction.

What is the difference between Advanced Tech Support Agent vs Tech Support Specialist?

AspectAdvanced Tech Support AgentTech Support Specialist
Required CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsOften requires similar certifications; entry-level roles may not require advanced certifications
Work EnvironmentProvides technical support via phone, chat, or remote access; may handle complex issuesHandles customer inquiries, troubleshooting, and basic technical issues, often in call centers
Employer & Industry UsageUsed across IT service providers, tech companies, and enterprise support teamsCommon in retail, telecom, and IT support departments

The main difference is that Advanced Tech Support Agents typically handle more complex technical issues and may require additional certifications, whereas Tech Support Specialists focus on basic troubleshooting and customer support. Both roles are essential in tech support environments, but the Advanced Tech Support Agent often deals with more technical depth and problem resolution.

More about Advanced Tech Support Agent jobs

What job categories do people searching Advanced Tech Support Agent jobs look for?

The top searched job categories for Advanced Tech Support Agent jobs are:

Advanced Tech Support Agent jobs near you
Infographic showing various Advanced Tech Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Tech Support Agent

GAL MANUFACTURING COMPANY LLC

Sacramento, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Technical Support Agent
Full Time
Sacramento, CA
If you are a forward-thinker interested in technical support, then keep reading! We are searching for a Technical Support Agent to join our Elevator Controls team at Vantage Elevation.
About Us
Vantage Elevation, LLC is North America's leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.
Requirements
We are searching for a candidate with:
  • AA or Technical Degree in Electronics (or equivalent work experience).
  • 3-5 years of previous hands-on technical work experience in a customer support environment, preferably related to elevator systems.
  • Spanish speaking preferred.
  • Must have basic understanding of electrical principles.
  • Ability to read and interpret line diagrams and schematics.
  • Ability to multi-task efficiently.
  • Strong communication skills, verbal and written, including fluency in English.
  • Technical Support experience related to elevator systems a plus.
  • Good knowledge of elevator systems and control equipment and demonstrated expertise in troubleshooting a plus.
  • Initiative and self-reliance.

Duties and Responsibilities
A typical day may include:
  • Work directly with customers to provide services and assists in resolving technical problems with EC control systems in any of the following areas - Delivery, Installation, Adjustment, Operation, Maintenance, Failure, Reconfiguration/modification, Upgrade & Repair.
  • Requires use of discretion to effect timely solution of problems to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.
  • Analyze and verify proper operation of elevator control options to meet customer needs, safety/code requirements and company standards.
  • Effectively articulate necessary technical information to customers in a simple and concise manner over the telephone or via e-mail.
  • Document customer issues and steps taken to resolve the issue.
  • Monitor call queues and respond with a sense of urgency, ensuring process adherence.
  • Provide customer technical training and technical presentations as needed, both in-house and/or at customer locations.
  • Escalate unresolved customer complaints and issues to management to ensure timely response and closure of the escalated customer complaint and issue.
  • After-hours on-call availability may be required in this position.
  • Periodic travel to customer sites may be required in this position. Must be willing travel on short notice.
  • Provide technical/sales engineering support and/or training when needed.
  • Other job-related assignments as assigned.

Benefits of Working With Us
  • $26 - $28 per hour and potential for bonus
  • Medical/Dental/Vision/Life Insurance
  • HSA
  • 401(K)/Company Match/ Non-Elective
  • Generous Paid Time Off (PTO)
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • ... and more!

Position Details
  • Full time Position, In Person
  • Monday-Friday 6:00 AM - 3:00 PM, 40 hour work week
  • Sacramento, CA

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Like What You Read?
If you're excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your hard work then we invite you to apply.

Apply