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Advanced Tech Support Agent Jobs (NOW HIRING)

BusPatrol LLC

L2 IT Support Agent

Austin, TX · On-site

$60K - $70K/yr

L2 IT Support Agent Location: Austin, TX Schedule: Full-time Job Overview BusPatrol is seeking an L2 IT Support Agent to provide intermediate technical support for internal users across a range of ...

DATCU

Tech Support Agent

Corinth, TX · On-site

Performs specific assigned jobs including various administrative functions, and assists other Tech Support Agents with duties as required. This position has the potential for remote work based on ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Orlando, FL · On-site

$15 - $16/hr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

$14 - $16/hr

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

WheelHouse IT

IT Support Agent

Orlando, FL · On-site

$15 - $16/hr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Passionate about technology with basic technical knowledge * Comfortable providing phone support to ...

My Alarm Center

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

Alert 360

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

ACS Security

Technical Support

Tulsa, OK · On-site

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Lucas Systems, Inc

Technical Support Agent

Easley, SC · On-site

Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

The Technical Support Agent plays a critical role in ensuring seamless user experiences by ... Associate's degree or equivalent certification in IT, Computer Science, or related field (e.g ...

Audio Enhancement

Technical Support Agent

Apopka, FL · On-site

We are currently seeking a full-time Technical Support Agent for our Apopka, Florida office. This ... Candidates will be working with an industry leader of emerging technology solutions for education.

Audio Enhancement

Technical Support Agent

Apopka, FL

We are currently seeking a full-time Technical Support Agent for our Apopka, Florida office. This ... Candidates will be working with an industry leader of emerging technology solutions for education.

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Advanced Tech Support Agent information

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$10

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How much do advanced tech support agent jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for advanced tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Advanced Tech Support Agent vs Tech Support Specialist?

AspectAdvanced Tech Support AgentTech Support Specialist
Required CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsOften requires similar certifications; entry-level roles may not require advanced certifications
Work EnvironmentProvides technical support via phone, chat, or remote access; may handle complex issuesHandles customer inquiries, troubleshooting, and basic technical issues, often in call centers
Employer & Industry UsageUsed across IT service providers, tech companies, and enterprise support teamsCommon in retail, telecom, and IT support departments

The main difference is that Advanced Tech Support Agents typically handle more complex technical issues and may require additional certifications, whereas Tech Support Specialists focus on basic troubleshooting and customer support. Both roles are essential in tech support environments, but the Advanced Tech Support Agent often deals with more technical depth and problem resolution.

What does an Advanced Tech Support Agent do?

An Advanced Tech Support Agent is responsible for assisting customers with complex technical issues related to products or services, often after initial troubleshooting has failed. They use in-depth knowledge to diagnose and resolve software, hardware, or network problems, and may also provide guidance on system upgrades and integrations. In addition to resolving technical issues, they document cases, escalate unresolved problems, and sometimes train other support staff. Their primary goal is to ensure customer satisfaction by providing expert solutions in a timely manner.

What are the key skills and qualifications needed to thrive as an Advanced Tech Support Agent, and why are they important?

To thrive as an Advanced Tech Support Agent, you need deep technical troubleshooting skills, knowledge of operating systems and networking, and typically a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified. Proficiency with ticketing systems, remote desktop tools, and diagnostic software is essential for resolving complex technical issues. Strong problem-solving abilities, patience, and excellent communication skills help agents deliver effective support and build customer trust. These competencies are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and supporting organizational IT infrastructure.

What are some common challenges faced by Advanced Tech Support Agents, and how can they be managed effectively?

Advanced Tech Support Agents often encounter complex technical issues that require in-depth troubleshooting and creative problem-solving. A major challenge is handling escalated cases where previous support levels could not resolve the problem, which can be stressful and time-sensitive. Effective communication, strong product knowledge, and continuous learning are key to managing these challenges. Collaborating with engineering teams and utilizing internal documentation also helps ensure timely and accurate resolutions while maintaining customer satisfaction.
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What job categories do people searching Advanced Tech Support Agent jobs look for? The top searched job categories for Advanced Tech Support Agent jobs are:
Advanced Tech Support Agent jobs near you
L2 IT Support Agent

L2 IT Support Agent

BusPatrol LLC

Austin, TX • On-site

$60K - $70K/yr

Full-time

PTO

Posted 2 days ago

Job description

L2 IT Support Agent
Location: Austin, TX
Schedule: Full-time
Job Overview
BusPatrol is seeking an L2 IT Support Agent to provide intermediate technical support for internal users across a range of routine and moderately difficult IT issues. This role is part of the Information Technology organization within IT Service Operations & Enablement. The position is defined as working with general supervision, routine problem-solving that may require interpretation, and ownership of assigned responsibilities.
The L2 IT Support Agent is responsible for resolving incidents and service requests using established tools, workflows, and knowledge resources; creating and maintaining accurate documentation; communicating clearly with users and teammates; and escalating issues appropriately when problems exceed known patterns or require deeper technical expertise. This role plays an important part in delivering dependable day-to-day support and a positive internal service experience.
Key Responsibilities
  • Resolve routine and moderately difficult IT support issues for internal users using standard tools, processes, and knowledge resources.
  • Triage, prioritize, and manage a steady queue of incidents and service requests based on priority and service expectations.
  • Troubleshoot recurring technical issues independently within established support procedures and apply sound judgment in less-routine situations.
  • Maintain accurate and complete ticket notes, system updates, and support records to ensure traceability and effective handoffs.
  • Communicate clearly and professionally with customers, teammates, and internal partners regarding issue status, risks, blockers, and next steps.
  • Escalate issues appropriately when they fall outside documented patterns, require deeper technical intervention, or present broader business impact.
  • Contribute to consistent service quality and a positive support experience through reliable follow-through and attention to detail.
  • Share useful resolution steps, recurring issue context, and process or knowledge improvements that help strengthen team effectiveness over time.
  • Develop knowledge articles for known errors, self-help, and recurring issues.
  • Meet established service level objectives (SLOs/SLAs) for incident response, resolution, and customer communication.

Qualifications
  • High school diploma or equivalent required; associate degree, technical coursework, or relevant certifications preferred.
  • 2-5 years of experience in IT support, service desk, help desk, or a similar technical support environment.
  • Experience troubleshooting common end-user issues related to hardware (PC and MAC), software, access, productivity tools, and standard enterprise systems.
  • Experience supporting Microsoft 365 services (Exchange Online, Teams, SharePoint, and OneDrive).
  • Experience managing user accounts, permissions, groups, and multi-factor authentication (Active Directory, MS Entra ID, MAM)
  • Basic understanding of endpoint management platforms (Intune, Jamf, or similar).
  • Ability to manage multiple requests at once, prioritize effectively, and maintain quality in a fast-paced support environment.
  • Strong written and verbal communication skills with the ability to explain routine technical issues clearly to non-technical users.
  • Demonstrated ability to document work accurately and follow standard operating procedures.
  • Comfortable learning new systems, tools, and workflows and applying feedback to improve performance.

Core Skills
  • Customer service and frontline support execution
  • Routine troubleshooting and issue resolution in a PC and MAC environment
  • ITSM experience: ticket queue management and prioritization
  • Process adherence with practical, sound judgment
  • Documentation accuracy, record maintenance, and knowledge article creation
  • Clear communication and dependable follow-through to support an exceptional customer experience

Nice to Have
  • Understanding of automation with some experience creating scripts that reduce manual support effort (Python, PowerShell)
  • CompTIA A+, ITIL 4 Foundation, or M365 certifications
  • Familiarity with API integrations and workflow automation platforms (Power Automate)
  • Experience leveraging AI tools to improve support operations, documentation, or knowledge management
  • Data analysis/BI (Power BI, Tableau)

Why BusPatrol?
Who We Are
At BusPatrol, safety isn't just a priority - it's our mission. As the nation's most trusted school bus stop-arm technology solution, we serve over 350 school districts, protecting nearly 2 million students across 30,000 buses. Every day, millions of children rely on school buses to get to and from school safely, yet reckless drivers continue to put them at risk.
As a technology company with a unique focus on public safety, we use cutting-edge AI, machine learning, and telematics to improve school bus safety. Our all-in-one safety program equips school bus fleets with AI-powered cameras, cloud-based data management, and an integrated software platform to capture and process stop-arm violations. Our safety programs foster accountability and reduce dangerous driving behavior in communities across the country.
By partnering with school districts, municipalities, and law enforcement, we make safety solutions more accessible and effective, ensuring that every child's journey to and from school is as safe as possible.
What We Offer
When you join BusPatrol, you are not just taking a job. You are joining a mission-driven team dedicated to making a real impact. We offer:
  • Competitive salary and benefits package
  • Unlimited PTO
  • A purpose-driven career, working to protect children and improve public safety
  • The opportunity to participate in BusPatrol's culture of safety, learning, and teamwork
  • A team of innovators, committed to leveraging AI and smart technology for social good

Be Part of Something Bigger
We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children's safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, innovative, built on integrity, and deeply committed.
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