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Production Agent Jobs (NOW HIRING)

Wipro Limited

PRODUCTION AGENT L1

Atlanta, NY · On-site

$16 - $17/hr

PRODUCTION AGENT L1 City: Atlanta State/Province: Georgia Posting Start Date: 5/22/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

Wipro Limited

PRODUCTION AGENT L1

Atlanta, NY · On-site

$17.25 - $23/hr

PRODUCTION AGENT L1 City: Atlanta State/Province: Georgia Posting Start Date: 5/7/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused ...

Wipro Limited

PRODUCTION AGENT L1

Tampa, FL · On-site

PRODUCTION AGENT L1 City: Tampa State/Province: Florida Posting Start Date: 5/18/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused ...

Wipro Limited

PRODUCTION AGENT L1

Atlanta, NY · On-site

$40K - $50K/yr

PRODUCTION AGENT L1 City: Atlanta State/Province: Georgia Posting Start Date: 5/20/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

Wipro Limited

PRODUCTION AGENT L1

Tampa, FL · On-site

$30K - $35K/yr

PRODUCTION AGENT L1 City: Tampa State/Province: Florida Posting Start Date: 5/13/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused ...

Liberate

Director, Agent Product Management

San Francisco, CA · On-site

$274.50K - $287.50K/yr

... production agent performance, and customer satisfaction while reducing delivery risk. Qualifications : Required : • 10+ years experience in software product management, including leading PM teams ...

Liberate

Director, Agent Product Management

Boston, MA · On-site

$200K - $250K/yr

Drive measurable outcomes: improve time-to-value, on-time launches, production agent performance, and customer satisfaction while reducing delivery risk. What We're Looking For Required * 10+ years ...

Liberate

Director, Agent Product Management

Boston, MA · On-site

$200K - $250K/yr

Drive measurable outcomes: improve time-to-value, on-time launches, production agent performance, and customer satisfaction while reducing delivery risk. What We're Looking For Required * 10+ years ...

OpenAI

Researcher, Agent Post-Training

San Francisco, CA · On-site

$295K - $445K/yr

About the Team The Agent Post-Training team creates the frontier agents OpenAI ships to the world ... You will work with researchers, engineers, product teams, infrastructure teams, and safety ...

Traba

Senior Software Engineer (AI Agents)

Manhattan, NY · On-site

$135K - $178K/yr

You'll embed deeply in our customers' operations, design and ship production agent harnesses on top of frontier models, and turn what you learn in the field into durable product. You will partner ...

SmartIPlace

REQ :: AI Back End Engineers

Redwood City, CA · On-site

$90 - $100/hr

LLM product experience: prompting, tool calling, evals, latency/cost tradeoffs. * Agent architectures: planning/execution loops, memory/state, sandboxed tools, HITL, safety constraints. * Frameworks ...

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$29K

$47.9K

$99.5K

How much do production agent jobs pay per year?

As of May 28, 2026, the average yearly pay for production agent in the United States is $47,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $51,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Production Agent, and why are they important?

To thrive as a Production Agent, you need strong organizational abilities, attention to detail, and a background in production or supply chain management, often supported by a relevant diploma or degree. Familiarity with production planning software, ERP systems, and inventory management tools is typically required. Excellent communication, problem-solving, and teamwork skills help you coordinate efficiently with various departments and adapt to fast-paced environments. These skills ensure smooth production workflows, minimize errors, and support timely delivery of products.

What are some of the common challenges faced by Production Agents and how can they be overcome?

Production Agents often face challenges such as tight production schedules, last-minute changes to orders, and coordinating among different departments like logistics, quality control, and procurement. Strong organizational skills, proactive communication, and adaptability are key to overcoming these hurdles. Building good relationships across teams and staying up to date with production management software can also help streamline processes and reduce stress.

What does a Production Agent do?

A Production Agent is responsible for overseeing and coordinating various stages of the production process in industries such as manufacturing, entertainment, or logistics. Their duties typically include scheduling production runs, managing inventory, ensuring quality standards are met, and liaising between different departments. They play a key role in making sure that projects are completed on time, within budget, and according to specifications. Production Agents must have strong organizational, communication, and problem-solving skills to efficiently handle the fast-paced nature of production environments.
More about Production Agent jobs
What job categories do people searching Production Agent jobs look for? The top searched job categories for Production Agent jobs are:
Production Agent jobs near you
Infographic showing various Production Agent job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 86% Physical, and 14% Remote job distribution, with an average salary of $47,930 per year, or $23 per hour.
PRODUCTION AGENT L1

PRODUCTION AGENT L1

Wipro Limited

Atlanta, NY • On-site

$16 - $17/hr

Full-time

Medical, Dental, PTO

Posted yesterday

Wipro rating

7.2

Company rating: 7.2 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

111th of 204 rated it services

Job description

Job Title: PRODUCTION AGENT L1
City: Atlanta
State/Province: Georgia
Posting Start Date: 5/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
͏
Do
  • Support process by managing transactions as per required quality standards
    • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
    • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
    • Update own availability in the RAVE system to ensure productivity of the process
    • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    • Follow standard processes and procedures to resolve all client queries
    • Resolve client queries as per the SLAâ€Â's defined in the contract
    • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
    • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Maintain and update self-help documents for customers to speed up resolution time
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by complying with service agreements

͏
  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏
Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Claims_Processing .
The expected compensation for this role ranges from $16/hr to $17/hr.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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