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Level 2 Technical Support Agent Jobs (NOW HIRING)

Computech Corporation

Level 2 Technical Support

Saline, MI · On-site

$33K - $42K/yr

Technical Support(Level 2) Location: Saline ,MI Duration:12 Months Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

The Technical Support Agent is responsible for providing fast, effective, and professional support ... Follow the escalation process to push complex issues to level 2 support * Accurately process and ...

ecoATM | Gazelle

Technical Support Agent I

Louisville, KY · On-site

$18/hr

In this position as a Technical Support Agent, you are the first contact of technical support for ... Competency with Microsoft Windows on an intermediate level (software installation and configuration ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They ...

ACS Security

Technical Support

Tulsa, OK

$32K - $41K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

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Level 2 Technical Support Agent information

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How much do level 2 technical support agent jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for level 2 technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are Level 2 Technical Support Agents?

Level 2 Technical Support Agents are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess advanced knowledge of products, systems, and troubleshooting techniques, and often work closely with engineering teams to resolve escalated problems. Their responsibilities may include diagnosing complex software or hardware issues, providing remote or onsite support, and documenting solutions. Level 2 agents play a critical role in ensuring customer satisfaction by efficiently resolving technical challenges beyond basic troubleshooting.

What are some common challenges faced by Level 2 Technical Support Agents and how are they typically addressed?

Level 2 Technical Support Agents often encounter complex technical issues that were not resolved at the initial support tier. A common challenge is troubleshooting nuanced system or software problems that require deeper analysis and sometimes collaboration with engineering teams. To address these, agents typically use advanced diagnostic tools, maintain detailed documentation, and participate in ongoing training. Open communication with colleagues and escalation protocols also help ensure that customer issues are resolved efficiently and accurately.

What are the key skills and qualifications needed to thrive as a Level 2 Technical Support Agent, and why are they important?

To thrive as a Level 2 Technical Support Agent, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a relevant IT certification or technical degree. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and effective communication set standout agents apart in this role. These skills and qualities are crucial for resolving complex technical issues efficiently and ensuring high customer satisfaction.

What is the difference between Level 2 Technical Support Agent vs Level 1 Technical Support Agent?

AspectLevel 2 Technical Support AgentLevel 1 Technical Support Agent
CredentialsBasic technical certifications, customer service skillsEntry-level certifications, basic troubleshooting skills
Work EnvironmentMore complex technical issues, higher customer interactionInitial contact, basic troubleshooting
ResponsibilitiesResolve escalated issues, provide advanced supportHandle common inquiries, basic troubleshooting

Level 2 Technical Support Agents handle more complex technical problems and escalate issues from Level 1. They require additional technical knowledge and certifications. In contrast, Level 1 agents focus on basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy, with Level 2 agents providing more advanced assistance to ensure customer satisfaction.

More about Level 2 Technical Support Agent jobs
What job categories do people searching Level 2 Technical Support Agent jobs look for? The top searched job categories for Level 2 Technical Support Agent jobs are:
Level 2 Technical Support Agent jobs near you
Infographic showing various Level 2 Technical Support Agent job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 52% Full Time, 43% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Level 2 Technical Support

Level 2 Technical Support

Computech Corporation

Saline, MI • On-site

$33K - $42K/yr

Other

Posted 7 days ago

Job description

Job Description

Title:Technical Support(Level 2)

Location: Saline ,MI

Duration:12 Months 


Role Description :

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

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General Description :

Experienced Technician responsible for client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.


Requirements/Must Have :


    * In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills

    * Working knowledge/experience of PC imaging and remote control support tools

    * Knowledge of all Microsoft Office 2010 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc.

    * Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology

    * Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM

    * Ability to perform basic Move/Add/Change work for Cisco VoIP telephones

    * Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures

    * Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes

    * Ability to follow & enforce established processes and security guidelines and effectively communicate them to users

    * Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users

    * Candidate must be reliable, on-time and able to complete tasks by target dates

    * Maintain a professional work ethic & demeanor

    * Experience using Remedy or equivalent incident/request/change/problem management system

    * Excellent organization & time management skills

    * Candidate must be self-motivated, driven to learn with a focus on continuous improvement

    * Ability to lift boxes containing computer equipment




Additional Information

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

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