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Isp Technical Support Jobs (NOW HIRING)

NextLink

Technical Support Agent

Euless, TX · On-site

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

NextLink

Technical Support Agent

Euless, TX

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

Citynet

Technical Support Representative

Bridgeport, CT · On-site

Past Due/ACH Return calls A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have ...

Wells Fargo

GPL Technical Support Analyst

Charlotte, NC · On-site

$21.63 - $28.37/hr

Wells Fargo is seeking a Technical Support Analyst (Business Relationship Support Representative ... service provision (ISP), internet protocol (IP), local machine and group security policies ...

New

Resound Networks LLC

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Tier 1 Technical Support Agent

Pampa, TX · On-site

$16 - $18/hr

Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies ... Bilingual Company Description Resound Networks LLC is a growing internet service provider (ISP ...

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Isp Technical Support information

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$14

$26

$44

How much do isp technical support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for isp technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the most common challenges faced by ISP Technical Support professionals, and how can they be managed effectively?

ISP Technical Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing high call volumes, and resolving customer concerns under time pressure. To manage these effectively, it's important to stay up-to-date with technical knowledge, use clear communication to guide customers, and utilize internal resources or escalation paths when necessary. Working collaboratively with other technical teams also helps in resolving difficult problems efficiently, while developing strong problem-solving skills can make day-to-day tasks smoother and more rewarding.

What are the key skills and qualifications needed to thrive as an ISP Technical Support Specialist, and why are they important?

To thrive as an ISP Technical Support Specialist, you need a strong understanding of networking concepts, troubleshooting skills, and typically a background in IT or computer science. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Network+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist customers and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What does an ISP Technical Support specialist do?

An ISP Technical Support specialist assists customers with internet service issues, such as connectivity problems, slow speeds, and hardware setup. They diagnose network problems, provide troubleshooting steps, and guide users through solutions over the phone, chat, or email. Additionally, they may help with modem and router configuration, account management, and escalate complex issues to higher-level support. Their goal is to ensure customers have reliable and satisfactory internet service.

What is the difference between Isp Technical Support vs Network Support Specialist?

AspectIsp Technical SupportNetwork Support Specialist
Required CredentialsCertifications like CompTIA Network+, Cisco CCNA often preferredSimilar certifications, often including Cisco CCNA or CompTIA Network+
Work EnvironmentPrimarily in ISP offices, call centers, or remote support for internet servicesIn corporate or data center environments, supporting internal or client networks
Employer & Industry UsageTelecommunications and internet service providersIT departments, managed service providers, and enterprise networks
Common Search & ComparisonOften compared for troubleshooting internet issuesCompared for network infrastructure support roles

While both roles require networking knowledge and certifications, Isp Technical Support focuses on resolving internet service issues for customers, often in a customer service setting. Network Support Specialists typically handle broader network infrastructure, supporting internal or client networks within organizations. The roles overlap in certifications and technical skills but differ mainly in work environment and specific responsibilities.

More about Isp Technical Support jobs
What job categories do people searching Isp Technical Support jobs look for? The top searched job categories for Isp Technical Support jobs are:
Isp Technical Support jobs near you
Infographic showing various Isp Technical Support job openings in the United States as of May 2026, with employment types broken down into 97% Part Time, and 3% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Agent

NextLink

Euless, TX • On-site

Full-time

Posted 12 days ago

Job description

Company Overview
We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.
Technical Support Agent
Affirmative Action (AAP/EEO Statement):
Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Drug Free Workplace:
Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

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