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Isp Technical Support Jobs (NOW HIRING)

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Technical Support Agent

Hudson Oaks, TX · On-site

$18/hr

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High ... Growth path into advanced technical support, quality assurance, leadership, training, or field ...

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Technical Support Agent

Euless, TX · On-site

$18/hr

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High ... Growth path into advanced technical support, quality assurance, leadership, training, or field ...

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Isp Technical Support information

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$14

$26

$44

How much do isp technical support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for isp technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the most common challenges faced by ISP Technical Support professionals, and how can they be managed effectively?

ISP Technical Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing high call volumes, and resolving customer concerns under time pressure. To manage these effectively, it's important to stay up-to-date with technical knowledge, use clear communication to guide customers, and utilize internal resources or escalation paths when necessary. Working collaboratively with other technical teams also helps in resolving difficult problems efficiently, while developing strong problem-solving skills can make day-to-day tasks smoother and more rewarding.

What are the key skills and qualifications needed to thrive as an ISP Technical Support specialist, and why are they important?

To thrive as an ISP Technical Support Specialist, you need a strong understanding of networking concepts, troubleshooting skills, and typically a background in IT or computer science. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Network+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist customers and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What does an ISP Technical Support specialist do?

An ISP Technical Support specialist assists customers with internet service issues, such as connectivity problems, slow speeds, and hardware setup. They diagnose network problems, provide troubleshooting steps, and guide users through solutions over the phone, chat, or email. Additionally, they may help with modem and router configuration, account management, and escalate complex issues to higher-level support. Their goal is to ensure customers have reliable and satisfactory internet service.

What is the difference between Isp Technical Support vs Network Support Specialist?

AspectIsp Technical SupportNetwork Support Specialist
Required CredentialsCertifications like CompTIA Network+, Cisco CCNA often preferredSimilar certifications, often including Cisco CCNA or CompTIA Network+
Work EnvironmentPrimarily in ISP offices, call centers, or remote support for internet servicesIn corporate or data center environments, supporting internal or client networks
Employer & Industry UsageTelecommunications and internet service providersIT departments, managed service providers, and enterprise networks
Common Search & ComparisonOften compared for troubleshooting internet issuesCompared for network infrastructure support roles

While both roles require networking knowledge and certifications, Isp Technical Support focuses on resolving internet service issues for customers, often in a customer service setting. Network Support Specialists typically handle broader network infrastructure, supporting internal or client networks within organizations. The roles overlap in certifications and technical skills but differ mainly in work environment and specific responsibilities.

More about Isp Technical Support jobs
What job categories do people searching Isp Technical Support jobs look for? The top searched job categories for Isp Technical Support jobs are:
Isp Technical Support jobs near you
Infographic showing various Isp Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Supervisor

Dobson Fiber

Oklahoma City, OK • On-site

Full-time

Re-posted 5 days ago

Job description

Position Summary

The Technical Support Supervisor is responsible for leading a team of Technical Support Representatives who provide exceptional customer service and technical assistance to residential and business internet customers. This role ensures service level objectives, quality standards, and performance metrics are consistently met while fostering a positive, high-performing team environment. The supervisor is responsible for coaching employees, resolving escalated customer issues, monitoring operational performance, and driving continuous improvement initiatives.


Key Responsibilities


Team Leadership

  • Supervise, coach, and develop a team of Technical Support Representatives.
  • Conduct regular one-on-one meetings, coaching sessions, and performance evaluations.
  • Monitor employee performance and provide timely feedback to improve productivity and customer experience.
  • Create a positive, accountable, and customer-focused work environment.
  • Assist with hiring, onboarding, training, and employee development.

Operations Management

  • Monitor real-time call center performance, including service levels, queue management, and staffing needs.
  • Ensure adherence to schedules, attendance policies, and productivity expectations.
  • Coordinate with Workforce Management to maintain adequate staffing levels.
  • Analyze operational metrics and implement action plans to improve performance.

Customer Experience

  • Handle complex customer escalations and complaints professionally and efficiently.
  • Ensure representatives deliver exceptional customer service while accurately troubleshooting internet, voice, and Wi-Fi issues.
  • Promote first-call resolution and customer satisfaction.
  • Identify trends impacting customer experience and recommend process improvements.

Quality Assurance

  • Review customer interactions for quality, compliance, and technical accuracy.
  • Provide coaching based on quality evaluations.
  • Ensure adherence to company policies, procedures, and regulatory requirements.
  • Support continuous improvement initiatives to enhance service delivery.

Technical Support Oversight

  • Maintain working knowledge of ISP technologies including:
    • Fiber-to-the-Home (FTTH)
    • GPON/XGS-PON networks
    • Residential Wi-Fi
    • Routers and networking
    • VoIP services
  • Assist agents with advanced troubleshooting and technical guidance.


Required Qualifications

  • 3+ years of customer service or technical support experience.
  • 1–3 years of leadership or supervisory experience in a call center environment.
  • Strong understanding of broadband internet technologies and networking fundamentals.
  • Experience using CRM, ticketing systems, and call center platforms.
  • Excellent verbal and written communication skills.
  • Strong problem-solving, organizational, and conflict-resolution abilities.
  • Ability to lead in a fast-paced, metrics-driven environment.


Preferred Qualifications

  • Previous experience in the telecommunications or ISP industry.
  • Experience with fiber internet services.
  • Knowledge of workforce management and quality monitoring systems.
  • Experience with Service Now, CHR Omnia 360, Calix, and Nokia.
  • ITIL, CompTIA Network+, or similar technical certifications are a plus.


Key Competencies

  • Leadership
  • Coaching & Employee Development
  • Customer Focus
  • Technical Troubleshooting
  • Performance Management
  • Conflict Resolution
  • Time Management
  • Analytical Thinking
  • Adaptability
  • Continuous Improvement
Position OverviewThe ideal candidate is an experienced leader who combines strong people-management skills with technical knowledge of ISP services. They are passionate about developing employees, improving customer experiences, and using data to drive operational excellence. This individual thrives in a fast-paced environment and is committed to delivering exceptional support while achieving organizational goals.


Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.