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Isp Technical Support Jobs (NOW HIRING)

75082

Product Support Specialist

Rosemead, CA

$60K - $80K/yr

This position is responsible for pre-sales & post sales technical engagement with the customer ... Telco, ISP and wireless carriers' network equipment and operations - Understanding of network ...

75082

Product Support Specialist

Rosemead, CA · Remote

This position is responsible for pre-sales & post sales technical engagement with the customer ... Familiar with Telco, ISP and wireless carriers' network equipment and operations * Understanding of ...

75082

Product Support Specialist

Rosemead, CA · Remote

$60K - $80K/yr

This position is responsible for pre-sales & post sales technical engagement with the customer ... Telco, ISP and wireless carriers network equipment and operations - Understanding of network ...

75082

Product Support Specialist

Rosemead, CA

$60K - $80K/yr

This position is responsible for pre-sales & post sales technical engagement with the customer ... Telco, ISP and wireless carriers' network equipment and operations - Understanding of network ...

75082

Product Support Specialist

Rosemead, CA · On-site

Responsibilities Product technical support for BEC's 4G LTE, FTTx, xDSL, M2M/IoT products and BEC ... Familiar with Telco, ISP and wireless carriers' network equipment and operations. Understanding of ...

Epicor

Infrastructure Support Specialist

OR · Remote

... ISP, VPN, firewall, routing, and endpoint communication. * Communicate technical findings, routing ... Manage support requests in alignment with operational workflows, schedule adherence, and case ...

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Isp Technical Support information

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$14

$26

$44

How much do isp technical support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for isp technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ISP Technical Support Specialist, and why are they important?

To thrive as an ISP Technical Support Specialist, you need a strong understanding of networking concepts, troubleshooting skills, and typically a background in IT or computer science. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Network+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist customers and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are the most common challenges faced by ISP Technical Support professionals, and how can they be managed effectively?

ISP Technical Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing high call volumes, and resolving customer concerns under time pressure. To manage these effectively, it's important to stay up-to-date with technical knowledge, use clear communication to guide customers, and utilize internal resources or escalation paths when necessary. Working collaboratively with other technical teams also helps in resolving difficult problems efficiently, while developing strong problem-solving skills can make day-to-day tasks smoother and more rewarding.

What does an ISP Technical Support specialist do?

An ISP Technical Support specialist assists customers with internet service issues, such as connectivity problems, slow speeds, and hardware setup. They diagnose network problems, provide troubleshooting steps, and guide users through solutions over the phone, chat, or email. Additionally, they may help with modem and router configuration, account management, and escalate complex issues to higher-level support. Their goal is to ensure customers have reliable and satisfactory internet service.

What is the difference between Isp Technical Support vs Network Support Specialist?

AspectIsp Technical SupportNetwork Support Specialist
Required CredentialsCertifications like CompTIA Network+, Cisco CCNA often preferredSimilar certifications, often including Cisco CCNA or CompTIA Network+
Work EnvironmentPrimarily in ISP offices, call centers, or remote support for internet servicesIn corporate or data center environments, supporting internal or client networks
Employer & Industry UsageTelecommunications and internet service providersIT departments, managed service providers, and enterprise networks
Common Search & ComparisonOften compared for troubleshooting internet issuesCompared for network infrastructure support roles

While both roles require networking knowledge and certifications, Isp Technical Support focuses on resolving internet service issues for customers, often in a customer service setting. Network Support Specialists typically handle broader network infrastructure, supporting internal or client networks within organizations. The roles overlap in certifications and technical skills but differ mainly in work environment and specific responsibilities.

More about Isp Technical Support jobs
What job categories do people searching Isp Technical Support jobs look for? The top searched job categories for Isp Technical Support jobs are:
Isp Technical Support jobs near you
Infographic showing various Isp Technical Support job openings in the United States as of May 2026, with employment types broken down into 97% Part Time, and 3% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Partner Support Technical Program Manager, LEO Enterprise Customer Support

Partner Support Technical Program Manager, LEO Enterprise Customer Support

Amazon

Bellevue, WA • On-site

Full-time

Posted 26 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,811 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

Amazon LEO is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
Key job responsibilities
Define and own the end-to-end partner support strategy for Amazon Leo's Enterprise Partner (B2B2X) and Telco business; establishing scalable case management workflows, escalation protocols, SLA definitions, and quality assurance standards tailored to telecom ISP and SATCOM partners

Drive technical architecture requirements for support infrastructure including ticketing design, influence customer facing tooling with engineering. Lead end to end design reviews to ensure systems scale with partner growth and integrate with network monitoring and service delivery.
Partner with Engineering as a technical support counterpart in decisions defining integration requirements, influencing API contract design, and driving support tooling. Collaborate with Sales, Marketing, Operations, and Business Development to align support processes with business objectives across B2B2X models (Reseller, Sales Agent, Distributor).
Define and track KPIs including resolution times, CSAT, first-contact resolution, cost to serve and partner NPS; establish governance frameworks through feedback loops, root cause analysis, and operational reviews

Conduct deep-dive analyses of support data to identify trends, systemic issues, and proactive intervention opportunities; champion the voice of Partners in product and business decisions.
Create the program roadmap for customer operations capabilities; influence senior leadership on strategy, resource allocation, and investment priorities through data-driven business cases.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S

as a refugee or granted asylum.

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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