... SaaS support role * Strong troubleshooting skills with an interest in systems, integrations, or ... Comfortable working in a remote, fast-paced environment with high ticket volume * Strong ownership ...
Quick apply
... SaaS support role * Strong troubleshooting skills with an interest in systems, integrations, or ... Comfortable working in a remote, fast-paced environment with high ticket volume * Strong ownership ...
SaaS Customer Support Specialist
Cleveland, OH · Remote
$17.50 - $23.50/hr
... SaaS support role * Strong troubleshooting skills with an interest in systems, integrations, or ... Comfortable working in a remote, fast-paced environment with high ticket volume * Strong ownership ...
SaaS Customer Support Specialist
Cleveland, OH · Remote
$17.50 - $23.50/hr
... SaaS support role * Strong troubleshooting skills with an interest in systems, integrations, or ... Comfortable working in a remote, fast-paced environment with high ticket volume * Strong ownership ...
Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is ...
Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is ...
Platform Technical Support (Hospitality SaaS) - LatAm
$38K - $48K/yr
Platform Technical Support (Hospitality SaaS) - LatAm Department: HAPI Employment Type: Full Time ... This role is open for LatAm and fully remote . We are hiring a candidate with 7 days a week ...
Platform Technical Support (Hospitality SaaS) - LatAm
$38K - $48K/yr
Platform Technical Support (Hospitality SaaS) - LatAm Department: HAPI Employment Type: Full Time ... This role is open for LatAm and fully remote . We are hiring a candidate with 7 days a week ...
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
New
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
New
... SaaS Familiarity with ticketing systems and remote collaboration tools (e.g., Slack, ClickUp ... SaaS support Experience working with both B2B and B2C products Understanding of basic API ...
... SaaS Familiarity with ticketing systems and remote collaboration tools (e.g., Slack, ClickUp ... SaaS support Experience working with both B2B and B2C products Understanding of basic API ...
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.75 - $22.50/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
New
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.75 - $22.50/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
New
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
New
Quick apply
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
New
Customer Support Associate (Remote)
Boston, MA · Remote
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...
Quick apply
Customer Support Associate (Remote)
Boston, MA · Remote
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Technical Support Analyst (Tier 2)
Estero, FL · On-site +1
... Onsite #LI-Remote About the Role The Technical Support Analyst (Tier 2) is a senior individual ... The ideal candidate has deep SaaS support experience, strong technical instincts, a working ...
Technical Support Analyst (Tier 2)
Estero, FL · On-site +1
... Onsite #LI-Remote About the Role The Technical Support Analyst (Tier 2) is a senior individual ... The ideal candidate has deep SaaS support experience, strong technical instincts, a working ...
Product Support Engineer I
Dallas, TX · Remote
Gravitate is looking for a Product Support Engineer I to join our remote Support team. This is a frontline product-support role for someone who can manage a high volume of incoming SaaS support ...
Product Support Engineer I
Dallas, TX · Remote
Gravitate is looking for a Product Support Engineer I to join our remote Support team. This is a frontline product-support role for someone who can manage a high volume of incoming SaaS support ...
Fintech or SaaS support experience preferred * Available to start ASAP Benefits * Fully remote work environment * Flexible schedule * High‑impact role with room for growth * Supportive and ...
Quick apply
Fintech or SaaS support experience preferred * Available to start ASAP Benefits * Fully remote work environment * Flexible schedule * High‑impact role with room for growth * Supportive and ...
Customer Support Associate
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...
Customer Support Associate
Boston, MA · On-site +1
$19 - $26/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...
BTS Customer Support Specialist
Phoenix, AZ · Remote
$17.50 - $23.50/hr
... SaaS support, training, education, implementation, or technical support roles * Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support ...
BTS Customer Support Specialist
Phoenix, AZ · Remote
$17.50 - $23.50/hr
... SaaS support, training, education, implementation, or technical support roles * Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support ...
BTS Customer Support Specialist
New Haven, CT · Remote
$18 - $24.50/hr
... SaaS support, training, education, implementation, or technical support roles * Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support ...
BTS Customer Support Specialist
New Haven, CT · Remote
$18 - $24.50/hr
... SaaS support, training, education, implementation, or technical support roles * Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support ...
Systems Administrator, Internal IT
$60K - $80K/yr
... remote SaaS company. You will administer our Microsoft 365 and JumpCloud environment, manage ... support for our employees. This is a hands-on role with broad ownership. Essential Functions ...
Systems Administrator, Internal IT
$60K - $80K/yr
... remote SaaS company. You will administer our Microsoft 365 and JumpCloud environment, manage ... support for our employees. This is a hands-on role with broad ownership. Essential Functions ...
Customer Support Manager
Raleigh, NC · Remote
Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Own support KPIs and drive improvements across response times, resolution quality, operational ...
Customer Support Manager
Raleigh, NC · Remote
Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Own support KPIs and drive improvements across response times, resolution quality, operational ...
Customer Support Manager
Raleigh, NC · Remote
Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Own support KPIs and drive improvements across response times, resolution quality, operational ...
Quick apply
Customer Support Manager
Raleigh, NC · Remote
Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Own support KPIs and drive improvements across response times, resolution quality, operational ...
Remote Saas Support information
See salary details
$10.10 - $11.78
2% of jobs
$11.78 - $13.46
3% of jobs
$13.46 - $15.14
10% of jobs
$16.29 is the 25th percentile. Wages below this are outliers.
$15.14 - $16.83
15% of jobs
The median wage is $18.35 / hr.
$16.83 - $18.51
22% of jobs
$18.51 - $20.19
18% of jobs
$20.77 is the 75th percentile. Wages above this are outliers.
$20.19 - $21.88
14% of jobs
$21.88 - $23.56
7% of jobs
$23.56 - $25.24
5% of jobs
$25.24 - $26.92
2% of jobs
$26.92 - $28.61
1% of jobs
$10
$19
$28
How much do remote saas support jobs pay per hour?
As of Jun 14, 2026, the average hourly pay for remote saas support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.
More about Remote Saas Support jobs
What cities are hiring for Remote Saas Support jobs? Cities with the most Remote Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Remote Saas Support jobs? States with the most job openings for Remote Saas Support jobs include:
What job categories do people searching Remote Saas Support jobs look for? The top searched job categories for Remote Saas Support jobs are:
Full-time
Posted 19 days ago
Job description
Salary: $47,000 - $55,000
People Architects is partnering with a fast growing SaaS company that is actively growing its Customer Service team. We are looking for someone comfortable providing Tier 1 support who can flex up as needed. We need someone who enjoys digging into technical issues, working through integrations, and partnering closely with Engineering and Product to resolve problems.
With a team in motion, this company is improving how support is structured, documented, and scaled. Its a strong fit for someone who likes solving real customer problems, learning how complex systems work, and helping shape the evolution of a support function.
Summary:
This role sits at the center of the customer experience. Youll own inbound support tickets, troubleshoot technical and workflow issues, and help customers successfully use a complex SaaS platform. The environment is fast-paced, collaborative, and evolving, ideal for someone who likes problem-solving, digging into systems, and improving how support operates.
If you enjoy solving technical problems, working directly with customers, and being part of a team thats building and improving as it grows, this could be a great fit.
Key Responsibilities:
- Own and manage the inbound support queue across multiple channels
- Troubleshoot technical issues including integrations, workflows, and data syncs
- Review logs, API activity, and system behavior to identify root causes
- Triage and escalate issues to Engineering with clear documentation and context
- Support customers via email and phone, ensuring clear and timely communication
- Help identify trends and recurring issues to improve product and support processes
- Contribute to documentation and knowledge base articles
- Partner closely with Customer Success, Product, and Engineering teams
- Maintain strong SLA performance and high customer satisfaction
Qualifications (Required and Preferred):
- 2+ years in technical customer support, implementation, or SaaS support role
- Strong troubleshooting skills with an interest in systems, integrations, or APIs
- Experience with support tools (Zendesk, Intercom, Freshdesk, or similar)
- Ability to clearly communicate technical issues in a simple, customer-friendly way
- Comfortable working in a remote, fast-paced environment with high ticket volume
- Strong ownership mindset and ability to manage competing priorities
- Exposure to integrations across HR, compliance, workforce, operational, or third-party data systems
- Experience in scaling support processes or documentation
We are committed to a diverse and inclusive workplace. People Architect and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architects clients will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. *no external agencies/3rd parties.