Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is ...
Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is ...
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
... SaaS Familiarity with ticketing systems and remote collaboration tools (e.g., Slack, ClickUp ... SaaS support Experience working with both B2B and B2C products Understanding of basic API ...
... SaaS Familiarity with ticketing systems and remote collaboration tools (e.g., Slack, ClickUp ... SaaS support Experience working with both B2B and B2C products Understanding of basic API ...
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
Quick apply
Customer Success Support Coordinator
Winter Park, FL · Remote
$17.50 - $22.25/hr
This is a remote position preferably a candidate on the east coast of the U.S. Possible travel for ... About National Quality Systems (NQS) National Quality Systems (NQS) is a healthcare SaaS company ...
Customer Support Associate (Remote)
Boston, MA · Remote
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...
Quick apply
Customer Support Associate (Remote)
Boston, MA · Remote
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
CX Support Agent - Level 1
$1.0K - $1.3K/mo
CX Support Agent - Level 1 Join a growing SaaS support team helping mission-driven organizations get more value from the software they use every day. This is a remote, Philippines-based Level 1 ...
CX Support Agent - Level 1
$1.0K - $1.3K/mo
CX Support Agent - Level 1 Join a growing SaaS support team helping mission-driven organizations get more value from the software they use every day. This is a remote, Philippines-based Level 1 ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Controller
Columbus, OH · Remote
$150K - $180K/yr
... a high-growth SaaS/technology environment. This fully remote role is ideal for a finance leader with strong private equity (PE) exposure and demonstrated experience supporting mergers and ...
Controller
Columbus, OH · Remote
$150K - $180K/yr
... a high-growth SaaS/technology environment. This fully remote role is ideal for a finance leader with strong private equity (PE) exposure and demonstrated experience supporting mergers and ...
Client Support Specialist (Bilingual, French or Spanish)
$17.50 - $22.50/hr
Experience supporting SaaS or proprietary software platforms * Exposure to automotive, dealership, or related industries * Experience working in remote or distributed teams, or multilingual/global ...
Client Support Specialist (Bilingual, French or Spanish)
$17.50 - $22.50/hr
Experience supporting SaaS or proprietary software platforms * Exposure to automotive, dealership, or related industries * Experience working in remote or distributed teams, or multilingual/global ...
Be Seen First
Software Support & Onboarding Specialist - Bilingual (English\Spanish)
Whitehouse Station, NJ · Remote
$45K - $65K/yr
... remote setting Nice to have · Hands-on experience with B2B SaaS tools such as CRM, ERP, HRIS, or ... Bilingual Software Support Specialist Company Description Founded in 1995, Information ...
Quick apply
Be Seen First
Software Support & Onboarding Specialist - Bilingual (English\Spanish)
Whitehouse Station, NJ · Remote
$45K - $65K/yr
... remote setting Nice to have · Hands-on experience with B2B SaaS tools such as CRM, ERP, HRIS, or ... Bilingual Software Support Specialist Company Description Founded in 1995, Information ...
Customer Support Associate
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...
Customer Support Associate
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...
Customer Support Specialist
Nashville, TN · On-site +1
$17.50 - $23.50/hr
Backed by Bain Capital, we're a profitable, fully remote SaaS company that's growing quickly and ... The support specialist role requires the ability to troubleshoot and resolve application and ...
Customer Support Specialist
Nashville, TN · On-site +1
$17.50 - $23.50/hr
Backed by Bain Capital, we're a profitable, fully remote SaaS company that's growing quickly and ... The support specialist role requires the ability to troubleshoot and resolve application and ...
BTS Customer Support Specialist
Phoenix, AZ · Remote
$17.50 - $23.50/hr
... SaaS support, training, education, implementation, or technical support roles * Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support ...
BTS Customer Support Specialist
Phoenix, AZ · Remote
$17.50 - $23.50/hr
... SaaS support, training, education, implementation, or technical support roles * Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support ...
BTS Customer Support Specialist
New Haven, CT · Remote
$18 - $24.50/hr
... SaaS support, training, education, implementation, or technical support roles * Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support ...
BTS Customer Support Specialist
New Haven, CT · Remote
$18 - $24.50/hr
... SaaS support, training, education, implementation, or technical support roles * Experience creating documentation, training materials, or knowledge base articles * Familiarity with remote support ...
Customer Support Manager
Raleigh, NC · Remote
Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Own support KPIs and drive improvements across response times, resolution quality, operational ...
Quick apply
Customer Support Manager
Raleigh, NC · Remote
Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Own support KPIs and drive improvements across response times, resolution quality, operational ...
Customer Support Associate
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...
Customer Support Associate
$18 - $24.50/hr
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...
Customer Support Specialist
Nashville, TN · Remote
$18.50 - $24.75/hr
Backed by Bain Capital, we're a profitable, fully remote SaaS company that's growing quickly and ... The support specialist role requires the ability to troubleshoot and resolve application and ...
Quick apply
Customer Support Specialist
Nashville, TN · Remote
$18.50 - $24.75/hr
Backed by Bain Capital, we're a profitable, fully remote SaaS company that's growing quickly and ... The support specialist role requires the ability to troubleshoot and resolve application and ...
Remote Saas Support information
See salary details
$10.10 - $11.78
2% of jobs
$11.78 - $13.46
3% of jobs
$13.46 - $15.14
10% of jobs
$16.29 is the 25th percentile. Wages below this are outliers.
$15.14 - $16.83
15% of jobs
The median wage is $18.35 / hr.
$16.83 - $18.51
22% of jobs
$18.51 - $20.19
18% of jobs
$20.77 is the 75th percentile. Wages above this are outliers.
$20.19 - $21.88
14% of jobs
$21.88 - $23.56
7% of jobs
$23.56 - $25.24
5% of jobs
$25.24 - $26.92
2% of jobs
$26.92 - $28.61
1% of jobs
$10
$19
$28
How much do remote saas support jobs pay per hour?
As of Jul 5, 2026, the average hourly pay for remote saas support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.
More about Remote Saas Support jobs
What cities are hiring for Remote Saas Support jobs? Cities with the most Remote Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Remote Saas Support jobs? States with the most job openings for Remote Saas Support jobs include:
What job categories do people searching Remote Saas Support jobs look for? The top searched job categories for Remote Saas Support jobs are:
Full-time
Posted 15 days ago
Job description
Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.
This is a hands-on support role focused on:
You'll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.
If you enjoy:
this role is a strong fit.
What You'll Own
Technical Support & Troubleshooting
Ticket Management & Escalation
Basic System Administration
Knowledge Base & Documentation
Monitoring & Issue Detection
Cross-Functional Collaboration
What Makes You a Strong Fit
Requirements (Must-Have)
Experience
Technical Skills
Communication Skills
Nice to Have
Tools & Platforms
What a Typical Day Looks Like
In short:
You are the first line of technical support - helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.
Key Metrics for Success (KPIs)
Why This Role Stands Out
Interview Process
Apply Now
If you:
this is a strong opportunity to grow within technical support and modern SaaS operations.
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.
This is a hands-on support role focused on:
- Technical troubleshooting
- Ticket resolution
- SaaS support operations
- User onboarding & access management
- Knowledge base documentation
- Customer support and issue escalation
You'll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.
If you enjoy:
- solving technical problems
- troubleshooting systems
- helping users navigate software issues
- working in fast-paced support environments
this role is a strong fit.
What You'll Own
Technical Support & Troubleshooting
- Respond to technical support requests through platforms such as:
- Zendesk
- Freshdesk
- Jira Service Desk
- ServiceNow
- Troubleshoot:
- login issues
- password resets
- connectivity problems
- SaaS platform errors
- browser and system-related issues
- Resolve Level 1 & Level 2 support requests
- Guide customers through troubleshooting steps using simple, non-technical language
- Ensure users feel informed and supported throughout the resolution process
Ticket Management & Escalation
- Prioritize incoming tickets based on:
- urgency
- SLA requirements
- business impact
- Escalate complex issues to:
- Tier 2/3 Support
- DevOps
- Engineering teams
- Document:
- troubleshooting steps
- findings
- reproduction details
- escalation notes
- Maintain clean and accurate support documentation
Basic System Administration
- Support:
- user provisioning
- account setup
- password resets
- permissions management
- Assist with:
- onboarding
- offboarding
- access control workflows
- Support:
- Windows
- macOS
- Linux environments
Knowledge Base & Documentation
- Create and maintain:
- FAQs
- troubleshooting guides
- internal support documentation
- Identify recurring issues and document solutions
- Improve first-contact resolution rates through stronger documentation and workflows
Monitoring & Issue Detection
- Use monitoring tools such as:
- Datadog
- Splunk
- New Relic
- Monitor alerts and identify recurring technical issues proactively
- Report trends and recurring incidents for long-term resolution and process improvement
Cross-Functional Collaboration
- Work closely with:
- QA
- Product
- Engineering
- DevOps teams
- Report:
- bugs
- feature requests
- customer pain points
- Share customer feedback to improve product functionality and support operations
What Makes You a Strong Fit
- Calm and professional under pressure
- Strong troubleshooting and problem-solving mindset
- Excellent communicator with empathy and patience
- Detail-oriented with strong documentation habits
- Comfortable working independently in remote support environments
- Focused on both technical resolution and customer experience
Requirements (Must-Have)
Experience
- 1-2+ years of experience in:
- Technical Support
- IT Helpdesk
- SaaS Support
- Customer-Facing Troubleshooting
Technical Skills
- Experience with:
- Zendesk
- Jira
- ServiceNow
- Freshdesk
- Familiarity with:
- SaaS platforms
- networking basics
- operating systems
- Comfortable managing multiple systems and support queues simultaneously
Communication Skills
- Strong written and verbal English communication
- Ability to explain technical issues clearly to non-technical users
- Strong multitasking and organizational skills
Nice to Have
- CompTIA A+ or Network+ certifications
- Experience supporting:
- APIs
- SaaS integrations
- cloud-based platforms
- Familiarity with:
- Datadog
- Splunk
- New Relic
- Background in:
- SaaS
- IT services
- technical customer support
Tools & Platforms
- Zendesk
- Jira Service Desk
- ServiceNow
- Freshdesk
- Datadog
- Splunk
- New Relic
- SaaS & cloud-based platforms
What a Typical Day Looks Like
- Review support queues and prioritize urgent tickets
- Troubleshoot SaaS and technical support requests
- Resolve customer and internal system issues
- Escalate complex problems with detailed documentation
- Update FAQs and support documentation
- Collaborate with engineering and product teams on bugs and improvements
- Monitor support metrics and identify recurring issues
In short:
You are the first line of technical support - helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.
Key Metrics for Success (KPIs)
- First Response Time (FRT) within SLA
- First Contact Resolution (FCR) rate
- Reduced Average Resolution Time (ART)
- Customer Satisfaction (CSAT) scores
- Reduced recurring ticket volume
- Consistently updated documentation and knowledge base quality
Why This Role Stands Out
- Exposure to modern SaaS and support environments
- Opportunity to work with:
- support systems
- monitoring tools
- cloud platforms
- technical troubleshooting workflows
- Strong growth path into:
- Tier 2 Support
- Systems Administration
- DevOps
- Customer Success Engineering
- Remote flexibility with collaborative technical teams
- Opportunity to improve systems, documentation, and support operations
Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Practical Troubleshooting Exercise
- Client Interview with Support / Engineering Leadership
- Offer & Background Verification
Apply Now
If you:
- enjoy solving technical problems
- thrive in customer-facing support environments
- communicate clearly under pressure
- want hands-on experience with SaaS and technical systems
this is a strong opportunity to grow within technical support and modern SaaS operations.