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Technical Customer Support Rep Jobs (NOW HIRING)

Lnw

Technical Customer Support

Raleigh, NC

A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and ...

Amazon

AZ · On-site

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ

Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

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Technical Customer Support Rep information

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How much do technical customer support rep jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical customer support rep in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical customer support rep?

To thrive as a Technical Customer Support Rep, you need strong problem-solving abilities, technical aptitude, and a solid understanding of the products or services you support, often backed by a relevant associate degree or technical certification. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help you effectively address customer concerns and build rapport. These skills ensure prompt and accurate resolutions, leading to higher customer satisfaction and loyalty.

What does a technical customer support rep do?

A Technical Customer Support Representative assists customers by troubleshooting and resolving technical issues related to a company's products or services. They communicate with clients via phone, email, or chat to help diagnose problems, provide step-by-step solutions, and ensure customer satisfaction. Additionally, they may escalate complex issues to higher-level technicians, document customer interactions, and contribute to product improvement by relaying user feedback to development teams.

What is the difference between Technical Customer Support Rep vs Customer Service Representative?

AspectTechnical Customer Support RepCustomer Service Representative
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support
Employer & Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search & ComparisonTechnical issues, troubleshooting, product setupBilling, account inquiries, general questions

The main difference is that Technical Customer Support Reps handle technical issues, troubleshooting, and product setup, often requiring technical knowledge or certifications. Customer Service Representatives focus on general inquiries, billing, and customer satisfaction without technical expertise. Both roles are customer-facing but serve different needs within organizations.

What are some common challenges faced by technical customer support reps, and how can they be effectively managed?

Technical Customer Support Reps frequently encounter complex technical issues that require quick problem-solving and clear communication with customers who may not have technical backgrounds. Balancing high ticket volumes while maintaining quality service and accurate documentation can also be challenging. Effective management of these challenges involves continuous learning, leveraging internal knowledge bases, collaborating closely with engineering or product teams, and maintaining patience and empathy during customer interactions. Companies often provide onboarding and ongoing training to help reps stay up-to-date and confident in troubleshooting, ensuring both customer satisfaction and professional growth.
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What cities are hiring for Technical Customer Support Rep jobs? Cities with the most Technical Customer Support Rep job openings:
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Technical Customer Support Rep jobs near you
Infographic showing various Technical Customer Support Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Technical Customer Support Representative

OTK Network

Austin, TX • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

About the Job:
Starforge Systems is looking for a Technical Customer Support Representative to remotely troubleshoot Windows-based gaming PCs and help customers resolve hardware, software, and performance issues.
This is not a general help-desk or password-reset position. You will regularly investigate problems involving system instability, blue screens, driver conflicts, failed components, performance issues, Windows errors, and PCs that do not boot or display properly. You will own each case through its full lifecycle, from initial diagnosis through resolution, repair, or escalation to another internal team.
Most customer communication is handled through email. Because you will not have the computer in front of you, you must be able to gather useful information, interpret diagnostic results, and guide customers of varying technical skill levels through troubleshooting safely and clearly.
Scheduled troubleshooting calls are also available to customers. New representatives will not begin taking calls immediately, but prior experience providing technical support by phone with or without screen share is a strong advantage.
Job Duties:
  • Investigate and resolve customer-reported hardware, software, stability, and performance issues affecting Windows PCs
  • Communicate with customers primarily through email, with scheduled troubleshooting calls added after training and onboarding
  • Ask targeted questions that distinguish between hardware failures, software conflicts, configuration problems, and user-environment issues
  • Review and interpret diagnostic information such as crash dumps, Windows Event Viewer entries, reliability history, temperatures, hardware-monitoring data, and stress-test results
  • Guide customers through remote troubleshooting, including driver installation or removal, BIOS changes, Windows repair procedures, hardware reseating, component testing, and operating-system reinstallation
  • Troubleshoot common issues involving graphics cards, memory, storage drives, processors, motherboards, cooling, power delivery, networking, peripherals, and Windows
  • Determine when additional troubleshooting is appropriate and when a component replacement, repair, or full-system return is the correct next step
  • Document symptoms, troubleshooting performed, test results, and conclusions thoroughly within the ticketing system
  • Escalate urgent, unusual, safety-related, or unresolved issues with a clear summary of the situation and work already completed
  • Collaborate with other support representatives, repair technicians, quality-control staff, and operations teams to resolve customer issues
  • Stay current on supported hardware, Windows updates, driver releases, known product issues, and internal support procedures
  • Perform other related duties as assigned

Required Skills/Abilities:
  • Demonstrated hands-on experience building, repairing, or troubleshooting Windows desktop PCs
  • Practical understanding of desktop computer components and how failures in one component may present as symptoms elsewhere in the system
  • Experience diagnosing Windows crashes, freezes, boot failures, driver problems, hardware instability, and performance issues
  • Ability to independently interpret diagnostic results and explain the reasoning behind a recommended next step
  • Familiarity with Windows tools and procedures such as, Event Viewer, Device Manager, Windows crash dumps or bug-check information, System File Checker and DISM, Safe Mode and Windows Recovery Environment. Driver installation and clean removal, Disk Management, Windows installation, and reset procedures
  • Familiarity with PC diagnostic and testing utilities such as DDU, MemTest86, HWiNFO or HWMonitor, and hardware stress-testing software
  • Comfortable navigating BIOS/UEFI, updating firmware, clearing CMOS, enabling or disabling XMP/EXPO, changing boot settings, and identifying relevant hardware settings
  • Strong written communication skills, including the ability to provide complete instructions without overwhelming or talking down to the customer
  • Strong analytical judgment and the ability to troubleshoot methodically rather than cycling through unrelated fixes
  • Ability to communicate effectively with both experienced PC enthusiasts and customers with little or no technical knowledge
  • Excellent organization and ticket-documentation habits
  • Willingness to participate in monitored troubleshooting calls for training and quality assurance

Education and Experience:
  • High school diploma or equivalent
  • Associates degree in computer science, information technology, electronics, or a related field preferred
  • Two or more years of experience in customer-facing technical support, desktop repair, system integration, or a related position
  • Experience supporting custom-built or gaming desktop PCs
  • Experience troubleshooting issues involving BIOS settings, memory profiles, graphics drivers, thermals, storage health, and system stability
  • Experience interpreting Windows crash dumps or tools such as WhoCrashed or WinDbg
  • Experience with structured hardware testing, including CPU, memory, GPU, VRAM, storage, and power testing
  • Experience providing technical support through scheduled telephone calls, video calls, or screen-sharing sessions
  • Familiarity with ticketing systems and remote customer-support workflows
  • CompTIA A+, Microsoft, or other relevant technical certifications preferred

Physical Demands:
  • Ability to remain seated and work at a computer for the duration of the workday
  • Ability to use a keyboard, mouse, headset, and computer monitor throughout the workday

Employee Benefits:
  • Company-paid medical, dental, vision, disability, and life insurance
  • 401k plan with match
  • Company-paid wellness plan
  • Competitive vacation and sick time
  • PC discounts

Apply