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Technical Customer Support Rep Jobs (NOW HIRING)

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...

Lnw

Technical Customer Support

Raleigh, NC · On-site

A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and ...

Grover Gaming

Technical Customer Support

Raleigh, NC · On-site

A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and ...

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP ... Below is a general representation of the work involved with this position. Omission of a specific ...

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How much do technical customer support rep jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for technical customer support rep in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Rep, and why are they important?

To thrive as a Technical Customer Support Rep, you need strong problem-solving abilities, technical aptitude, and a solid understanding of the products or services you support, often backed by a relevant associate degree or technical certification. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help you effectively address customer concerns and build rapport. These skills ensure prompt and accurate resolutions, leading to higher customer satisfaction and loyalty.

How can I make 2000 a week working from home?

A Technical Customer Support Representative can potentially earn $2,000 a week by working full-time, gaining specialized skills, and providing high-quality support. Increasing income may involve handling more complex issues, working overtime, or obtaining relevant certifications to qualify for higher-paying roles or bonuses.

What does a Technical Customer Support Representative do?

A Technical Customer Support Representative assists customers by troubleshooting and resolving technical issues related to a company's products or services. They communicate with clients via phone, email, or chat to help diagnose problems, provide step-by-step solutions, and ensure customer satisfaction. Additionally, they may escalate complex issues to higher-level technicians, document customer interactions, and contribute to product improvement by relaying user feedback to development teams.

What is the role of a technical support rep?

A technical support representative assists customers by diagnosing and resolving technical issues related to products or services. They often use troubleshooting skills, knowledge of hardware and software, and communication tools to provide effective solutions and ensure customer satisfaction.

Is AI replacing tech support?

AI is increasingly used in technical customer support to handle routine inquiries and provide quick responses, but it does not fully replace human support representatives. Tech support roles often require problem-solving, complex troubleshooting, and customer interaction skills that AI cannot fully replicate, so human support remains essential for many issues.

What jobs pay 4000 a week without a degree?

Technical Customer Support Representatives can earn around $4,000 per week with experience, strong technical skills, and certifications in areas like networking or troubleshooting. High-paying roles often require excellent communication, problem-solving abilities, and familiarity with support tools, but typically do not require a college degree. These roles may involve shift work and remote or on-site environments.

What is the difference between Technical Customer Support Rep vs Customer Service Representative?

AspectTechnical Customer Support RepCustomer Service Representative
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support
Employer & Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search & ComparisonTechnical issues, troubleshooting, product setupBilling, account inquiries, general questions

The main difference is that Technical Customer Support Reps handle technical issues, troubleshooting, and product setup, often requiring technical knowledge or certifications. Customer Service Representatives focus on general inquiries, billing, and customer satisfaction without technical expertise. Both roles are customer-facing but serve different needs within organizations.

What are some common challenges faced by Technical Customer Support Reps, and how can they be effectively managed?

Technical Customer Support Reps frequently encounter complex technical issues that require quick problem-solving and clear communication with customers who may not have technical backgrounds. Balancing high ticket volumes while maintaining quality service and accurate documentation can also be challenging. Effective management of these challenges involves continuous learning, leveraging internal knowledge bases, collaborating closely with engineering or product teams, and maintaining patience and empathy during customer interactions. Companies often provide onboarding and ongoing training to help reps stay up-to-date and confident in troubleshooting, ensuring both customer satisfaction and professional growth.
More about Technical Customer Support Rep jobs
What cities are hiring for Technical Customer Support Rep jobs? Cities with the most Technical Customer Support Rep job openings:
What states have the most Technical Customer Support Rep jobs? States with the most job openings for Technical Customer Support Rep jobs include:
What job categories do people searching Technical Customer Support Rep jobs look for? The top searched job categories for Technical Customer Support Rep jobs are:
Technical Customer Support Rep jobs near you
Infographic showing various Technical Customer Support Rep job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.
Technical Customer Support Representative

Technical Customer Support Representative

Foundever

Wise, VA

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

43rd of 72 rated call and contact centers

Job description

Technical Customer Support Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  

 

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293

Job Overview

Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. 

What We're Looking For:
  • Ability to multitask in and navigate between screens efficiently while assisting customers
  • Comfortable in a fast-paced environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background
Key Skills & Responsibilities:
  • Handle inbound customer service calls
  • Drive customer satisfaction through voice, chat and email communication
  • Navigate multiple systems and tools
  • Recommend product solutions for unique customer needs 
Why You Should Join Us:
  • Pay: $17/hour base rate + growth opportunities up to $19/hour
  • 100% paid training
  • Dedicated time for skill development 
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)
About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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