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Technical Customer Support Rep Jobs (NOW HIRING)

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...

VitalEdge Technologies

Customer Support Rep

Cary, NC · On-site

$17.25 - $22.25/hr

Customer Support Representative As a Customer Support Representative, you will be the first line of defense for customer inquiries, ensuring prompt and effective resolution of technical and ...

Bank of Colorado

CUSTOMER SUPPORT REP

Gretna, NE · On-site

$15.75 - $20.25/hr

Customer Support Rep The Customer Support Representative is responsible for providing customer service and technical support for online banking customers via phone, chat and email. The position works ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

SecurityMetrics

Customer Support Rep

Orem, UT

$16 - $400/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

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How much do technical customer support rep jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for technical customer support rep in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Rep, and why are they important?

To thrive as a Technical Customer Support Rep, you need strong problem-solving abilities, technical aptitude, and a solid understanding of the products or services you support, often backed by a relevant associate degree or technical certification. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help you effectively address customer concerns and build rapport. These skills ensure prompt and accurate resolutions, leading to higher customer satisfaction and loyalty.

What does a Technical Customer Support Representative do?

A Technical Customer Support Representative assists customers by troubleshooting and resolving technical issues related to a company's products or services. They communicate with clients via phone, email, or chat to help diagnose problems, provide step-by-step solutions, and ensure customer satisfaction. Additionally, they may escalate complex issues to higher-level technicians, document customer interactions, and contribute to product improvement by relaying user feedback to development teams.

What is the difference between Technical Customer Support Rep vs Customer Service Representative?

AspectTechnical Customer Support RepCustomer Service Representative
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support
Employer & Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search & ComparisonTechnical issues, troubleshooting, product setupBilling, account inquiries, general questions

The main difference is that Technical Customer Support Reps handle technical issues, troubleshooting, and product setup, often requiring technical knowledge or certifications. Customer Service Representatives focus on general inquiries, billing, and customer satisfaction without technical expertise. Both roles are customer-facing but serve different needs within organizations.

What are some common challenges faced by Technical Customer Support Reps, and how can they be effectively managed?

Technical Customer Support Reps frequently encounter complex technical issues that require quick problem-solving and clear communication with customers who may not have technical backgrounds. Balancing high ticket volumes while maintaining quality service and accurate documentation can also be challenging. Effective management of these challenges involves continuous learning, leveraging internal knowledge bases, collaborating closely with engineering or product teams, and maintaining patience and empathy during customer interactions. Companies often provide onboarding and ongoing training to help reps stay up-to-date and confident in troubleshooting, ensuring both customer satisfaction and professional growth.
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Technical Customer Support Rep jobs near you
Technical Customer Support Representative

Technical Customer Support Representative

Biometrics4ALL

Irvine, CA • On-site

$55K/yr

Other

Medical, Dental, Vision, PTO

Posted 2 days ago

Job description

Biometrics4ALL is a growing technology company that builds mission-critical hardware and software solutions used every day by government agencies, municipalities, law enforcement, public safety agencies, and emergency services across the country. Its customers count on Biometrics4ALL’s products to do their jobs reliably and safely.


We're hiring a Technical Customer Support Representative to be the front line of that experience for Biometrics4ALL’s customers. You'll own technical issues end-to-end, from first call to resolution, across hardware and software. If you like solving puzzles, talking to people, and seeing the impact of your work in the real world, read on.


What You’ll Do

  • Resolve customer technical issues by phone, email, and remote session, and follow through until they are actually fixed.
  • Configure, test, ship, and install our hardware and software systems.
  • Deliver remote training to customer teams on our products and best practices.
  • Write and maintain support documentation, troubleshooting guides, and training materials.
  • Partner with Product and Engineering to surface recurring issues and improve the product itself.
  • Use AI tools to work faster and smarter. You will use it for drafting responses, debugging, summarizing tickets, and more.


What Success Looks Like in Your First 90 Days

  • Independently resolving Tier 1 tickets across our core product line.
  • Completing your first customer installation from start to finish.
  • Identifying at least one documentation gap and filling it.
  • Incorporating our AI tools into your daily support workflow.
  • Developing working knowledge of our core hardware and software stack, with minimal escalation needed.


What We’re Looking For

  • Curious Problem Solver. Comfortable troubleshooting across hardware and software. You don’t need to be an expert in our stack on day one, but you need to be willing to dig in and find solutions.
  • Customer-Focused. 3+ years in technical support, customer service, or a hands-on technical role. You make customers feel heard.
  • Concise Communicator. Able to explain a technical issue to a non-technical customer clearly and professionally.
  • AI-Native. Fluency with AI tools, or eagerness to develop quickly. We will train you on our stack.
  • Ownership Mindset. Curiosity, follow-through, and accountability define how you work. You close loops without being chased.
  • Industry Awareness. Familiarity with or interest in serving government, public safety, or law enforcement clients is a plus.


Why Join Us?

  • Compensation. Starting at $55,000 annually, based on experience.
  • PTO. 15 days of paid time off per year, plus eight company holidays.
  • Health Care. Medical, dental, and vision coverage.
  • On-Site Fitness Center. Access to our fitness center at our Irvine office.

Apply