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Technical Customer Support Rep Jobs (NOW HIRING)

Script Care LTD

Customer Support Representative

Beaumont, TX · On-site

$13.75 - $18.75/hr

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

Vector Security

Customer Support Representative

PA · Remote

$32K - $51K/yr

As a Customer Support Representative , you will answer inbound customer calls and electronic ... technical support. * Programming Projects: * Complete a minimum of 10 Code Change requests per ...

98Ventures

Customer Support Representative

Tulsa, OK · On-site

$15/hr

Customer Support Representative Overview The Customer Support Representative will be responsible for specific duties as they relate to scheduling and processing payment for deliveries. This ...

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How much do technical customer support rep jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for technical customer support rep in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Rep, and why are they important?

To thrive as a Technical Customer Support Rep, you need strong problem-solving abilities, technical aptitude, and a solid understanding of the products or services you support, often backed by a relevant associate degree or technical certification. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help you effectively address customer concerns and build rapport. These skills ensure prompt and accurate resolutions, leading to higher customer satisfaction and loyalty.

How can I make 2000 a week working from home?

A Technical Customer Support Representative can potentially earn $2,000 a week by working full-time, gaining specialized skills, and providing high-quality support. Increasing income may involve handling more complex issues, working overtime, or obtaining relevant certifications to qualify for higher-paying roles or bonuses.

What does a Technical Customer Support Representative do?

A Technical Customer Support Representative assists customers by troubleshooting and resolving technical issues related to a company's products or services. They communicate with clients via phone, email, or chat to help diagnose problems, provide step-by-step solutions, and ensure customer satisfaction. Additionally, they may escalate complex issues to higher-level technicians, document customer interactions, and contribute to product improvement by relaying user feedback to development teams.

What is the role of a technical support rep?

A technical support representative assists customers by diagnosing and resolving technical issues related to products or services. They often use troubleshooting skills, knowledge of hardware and software, and communication tools to provide effective solutions and ensure customer satisfaction.

Is AI replacing tech support?

AI is increasingly used in technical customer support to handle routine inquiries and provide quick responses, but it does not fully replace human support representatives. Tech support roles often require problem-solving, complex troubleshooting, and customer interaction skills that AI cannot fully replicate, so human support remains essential for many issues.

What jobs pay 4000 a week without a degree?

Technical Customer Support Representatives can earn around $4,000 per week with experience, strong technical skills, and certifications in areas like networking or troubleshooting. High-paying roles often require excellent communication, problem-solving abilities, and familiarity with support tools, but typically do not require a college degree. These roles may involve shift work and remote or on-site environments.

What is the difference between Technical Customer Support Rep vs Customer Service Representative?

AspectTechnical Customer Support RepCustomer Service Representative
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support
Employer & Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search & ComparisonTechnical issues, troubleshooting, product setupBilling, account inquiries, general questions

The main difference is that Technical Customer Support Reps handle technical issues, troubleshooting, and product setup, often requiring technical knowledge or certifications. Customer Service Representatives focus on general inquiries, billing, and customer satisfaction without technical expertise. Both roles are customer-facing but serve different needs within organizations.

What are some common challenges faced by Technical Customer Support Reps, and how can they be effectively managed?

Technical Customer Support Reps frequently encounter complex technical issues that require quick problem-solving and clear communication with customers who may not have technical backgrounds. Balancing high ticket volumes while maintaining quality service and accurate documentation can also be challenging. Effective management of these challenges involves continuous learning, leveraging internal knowledge bases, collaborating closely with engineering or product teams, and maintaining patience and empathy during customer interactions. Companies often provide onboarding and ongoing training to help reps stay up-to-date and confident in troubleshooting, ensuring both customer satisfaction and professional growth.
More about Technical Customer Support Rep jobs
What cities are hiring for Technical Customer Support Rep jobs? Cities with the most Technical Customer Support Rep job openings:
What states have the most Technical Customer Support Rep jobs? States with the most job openings for Technical Customer Support Rep jobs include:
What job categories do people searching Technical Customer Support Rep jobs look for? The top searched job categories for Technical Customer Support Rep jobs are:
Technical Customer Support Rep jobs near you
Infographic showing various Technical Customer Support Rep job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.
Customer Support Representative

Customer Support Representative

Script Care LTD

Beaumont, TX • On-site

$13.75 - $18.75/hr

Full-time

Re-posted 2 days ago

Job description

PURPOSE OF THE ROLE

The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager.

KEY TASKS AND RESPONSIBILTIES

• Work with Customer Support Manager to set goals and objectives

• Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries

• Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups

• Enter data accurately and timely into industry software

• Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence

• Ensure that customer service performance standards and guarantees are met

• Utilize various company databases to access member information

• Abide by all rules, regulations and policies set forth by SCL

• Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director

QUALIFICATIONS

• High school diploma or equivalent; college degree preferred

• Customer service and inbound call center experience required

• Pharmacy Technician certification helpful

PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES

• Proficient in Microsoft Office suite and industry related software programs

• Proven ability to build relationships; must be service oriented

• Excellent verbal and written communication skills, internally and externally

• Pharmacy and/or Healthcare experience preferred, especially in a call center setting

• Demonstrated ability to analyze situations and resolve issues in a timely manner

• Able to work independently and collaboratively with other SCL personnel

• Bilingual in Spanish/English advantageous

• Must be able to work flexible hours pursuant with industry demand

• High attention to detail and able to work in a fast-paced environment


IN-OFFICE POSITION


Mon-Fri 9AM - 6PM with an occasional Saturday.