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Technical Customer Support Rep Jobs (NOW HIRING)

Higher Logic

OR · On-site

This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a ...

PeopleJoy

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education ... Resolve non-technical issues using PeopleJoy's approved workflows, scripts, and templates * Analyze ...

X2F

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative Sydney, NSW, Australia AU$ 28.00 - 35.00 (Australian Dollar) About the job Customer Support Representative Customer Support Representative (Remote - Australia Only ...

Traveling with Michaila

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative We are seeking a dependable and service-driven Customer Support Representative to assist clients by providing timely responses, clear communication, and organized ...

RBC Bearings

Customer Support Representative

Simpsonville, SC · On-site

$14.25 - $19.25/hr

Customer Support Representative Location: Simpsonville, SC Reporting to: Inside Sales Supervisor ... Answer basic technical questions using available resources. * Act as liaison between customers and ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

Day Translations

Customer Support Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in ...

INA Solution Inc

Customer Support Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Support Representative Location: Rochester, NY Required Skills: * 1-3 years of customer service or collections experience * Banking, finance, accounting, or payroll experience is a plus

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How much do technical customer support rep jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical customer support rep in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical customer support rep?

To thrive as a Technical Customer Support Rep, you need strong problem-solving abilities, technical aptitude, and a solid understanding of the products or services you support, often backed by a relevant associate degree or technical certification. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help you effectively address customer concerns and build rapport. These skills ensure prompt and accurate resolutions, leading to higher customer satisfaction and loyalty.

What does a technical customer support rep do?

A Technical Customer Support Representative assists customers by troubleshooting and resolving technical issues related to a company's products or services. They communicate with clients via phone, email, or chat to help diagnose problems, provide step-by-step solutions, and ensure customer satisfaction. Additionally, they may escalate complex issues to higher-level technicians, document customer interactions, and contribute to product improvement by relaying user feedback to development teams.

What is the difference between Technical Customer Support Rep vs Customer Service Representative?

AspectTechnical Customer Support RepCustomer Service Representative
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support
Employer & Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search & ComparisonTechnical issues, troubleshooting, product setupBilling, account inquiries, general questions

The main difference is that Technical Customer Support Reps handle technical issues, troubleshooting, and product setup, often requiring technical knowledge or certifications. Customer Service Representatives focus on general inquiries, billing, and customer satisfaction without technical expertise. Both roles are customer-facing but serve different needs within organizations.

What are some common challenges faced by technical customer support reps, and how can they be effectively managed?

Technical Customer Support Reps frequently encounter complex technical issues that require quick problem-solving and clear communication with customers who may not have technical backgrounds. Balancing high ticket volumes while maintaining quality service and accurate documentation can also be challenging. Effective management of these challenges involves continuous learning, leveraging internal knowledge bases, collaborating closely with engineering or product teams, and maintaining patience and empathy during customer interactions. Companies often provide onboarding and ongoing training to help reps stay up-to-date and confident in troubleshooting, ensuring both customer satisfaction and professional growth.
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What cities are hiring for Technical Customer Support Rep jobs? Cities with the most Technical Customer Support Rep job openings:
What states have the most Technical Customer Support Rep jobs? States with the most job openings for Technical Customer Support Rep jobs include:
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Technical Customer Support Rep jobs near you
Infographic showing various Technical Customer Support Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Technical Customer Support Specialist

Higher Logic

OR • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

JOB SUMMARY

The Customer Support Specialist's primary responsibility is to help our customers successfully use Higher Logic's software solutions.  This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises.  As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. 

This position will assist Australia based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET)

 

ESSENTIAL DUTIES AND RESPONSIBILITES:

  • Resolve customer technical issues effectively and efficiently through multiple support channels
  • Communicate with customers professionally and consistently on issue status and resolution
  • Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution
  • Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge
  • Build and foster positive working relationships across the team and company
  • As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance)
  • As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively
  • Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager
  • Conduct all business in accordance with Higher Logic policies and procedures.
  • All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

  • Basic understanding of or a willingness to learn Higher Logic's Product Suite
  • Critical thinking and troubleshooting skills
  • Excellent verbal and written communication skills
  • Exceptional customer service skills
  • Effective prioritization and triaging skills to manage multiple customer inquiries
  • Basic understanding or willingness to learn HTML & CSS
  • Basic knowledge or a willingness to learn standard web technologies, browsers and web applications

EXPERIENCE DESIRED:

  • Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment
  • Typical range for the role overall is 0-5 years.
  • Technical background or expertise either through experience, self-led learning or certifications/degrees
  • Retail, hospitality or restaurant experience providing customer service
  • Experience working in a customer service or contact center environment
  • Experience with CRM (Zendesk or Salesforce), Jira/Confluence 

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind.

Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions

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