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Technical Customer Support Rep Jobs in Chicago, IL

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We are seeking a Customer Support Representative to join our team! You will be responsible for ... and resolving technical issues in store. Responsibilities: * Handle customer inquiries and ...

Customer Support Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

Business Service Center - Customer Support Representative Openings Job Summary The Business Service Center Service team is focused on delivering an exceptional experience to business clients and ...

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We are seeking a Bilingual Customer Support Representative to join our retail team! You will be ... and resolving technical issues in store. Responsibilities: * Handle customer inquiries and ...

Customer Support Representative

Oak Forest, IL · On-site

$15.50 - $21/hr

The Customer Service Representative works directly with customers to discuss orders, resolve ... support by developing close relationships with customers Schedule service and delivery orders ...

The Customer Service Representative works directly with customers to discuss orders, resolve ... Provide proactive sales support by developing close relationships with customers * Schedule service ...

The Customer Service Representative works directly with customers to discuss orders, resolve ... Provide proactive sales support by developing close relationships with customers * Schedule service ...

The Customer Service Representative works directly with customers to discuss orders, resolve ... Provide proactive sales support by developing close relationships with customers * Schedule service ...

The Customer Service Representative works directly with customers to discuss orders, resolve ... Provide proactive sales support by developing close relationships with customers * Schedule service ...

JOB SUMMARY The Customer Support Representative (CSR) is responsible for answering incoming calls from patients and assisting with appointment scheduling at Friend Health- HRDI. This role requires ...

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Technical Customer Service Representative The Marine Technical Customer Service Representative serves as a primary contact for customers, providing customer service, order support, and technical ...

Assess customer technical needs, provide clear troubleshooting guidance, document support cases ... Technical Support Rep position will also be required to be on a monthly rotation for our Technical ...

This role supports a best-in-class customer experience by assessing customer needs, troubleshooting ... Technical Support Rep position will also be required to be on a monthly rotation for our Technical ...

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Technical Customer Support Rep information

See Chicago, IL salary details

$11

$18

$30

How much do technical customer support rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical customer support rep in Chicago, IL is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $22.79 per hour, depending on experience, location, and employer.

What does a technical customer support rep do?

A Technical Customer Support Representative assists customers by troubleshooting and resolving technical issues related to a company's products or services. They communicate with clients via phone, email, or chat to help diagnose problems, provide step-by-step solutions, and ensure customer satisfaction. Additionally, they may escalate complex issues to higher-level technicians, document customer interactions, and contribute to product improvement by relaying user feedback to development teams.

What are the key skills and qualifications needed to thrive as a technical customer support rep?

To thrive as a Technical Customer Support Rep, you need strong problem-solving abilities, technical aptitude, and a solid understanding of the products or services you support, often backed by a relevant associate degree or technical certification. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help you effectively address customer concerns and build rapport. These skills ensure prompt and accurate resolutions, leading to higher customer satisfaction and loyalty.

What are some common challenges faced by technical customer support reps, and how can they be effectively managed?

Technical Customer Support Reps frequently encounter complex technical issues that require quick problem-solving and clear communication with customers who may not have technical backgrounds. Balancing high ticket volumes while maintaining quality service and accurate documentation can also be challenging. Effective management of these challenges involves continuous learning, leveraging internal knowledge bases, collaborating closely with engineering or product teams, and maintaining patience and empathy during customer interactions. Companies often provide onboarding and ongoing training to help reps stay up-to-date and confident in troubleshooting, ensuring both customer satisfaction and professional growth.

What is the difference between Technical Customer Support Rep vs Customer Service Representative?

AspectTechnical Customer Support RepCustomer Service Representative
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support
Employer & Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search & ComparisonTechnical issues, troubleshooting, product setupBilling, account inquiries, general questions

The main difference is that Technical Customer Support Reps handle technical issues, troubleshooting, and product setup, often requiring technical knowledge or certifications. Customer Service Representatives focus on general inquiries, billing, and customer satisfaction without technical expertise. Both roles are customer-facing but serve different needs within organizations.

What are popular job titles related to Technical Customer Support Rep jobs in Chicago, IL?

For Technical Customer Support Rep jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Technical Customer Support Rep jobs in Chicago, IL look for?

The top searched job categories for Technical Customer Support Rep jobs in Chicago, IL are:

Infographic showing various Technical Customer Support Rep job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,497 per year, or $19 per hour.

Customer Support Representative

The Hireverse

Oak Park, IL • On-site

$825/wk

Full-time

Medical, Dental, Vision

This job post has expired 3 days ago. Applications are no longer accepted.


Job description

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues in store.
Responsibilities:

  • Handle customer inquiries and complaints
  • Handle customer enrollments in person
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services


Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to work with customers in store
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills