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Technical Support Customer Service Representative Jobs

Composites One

Customer Service Representative

Lakeland, FL

$14.25 - $19.25/hr

Customer Service Representative Begin your Composites One career today! Position Overview: As a ... Understand basic product knowledge to support customers and engage sales reps and technical support ...

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Technical Support Customer Service Representative information

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How much do technical support customer service representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for technical support customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is the role of a technical support representative?

A technical support customer service representative assists users with troubleshooting hardware, software, or network issues, providing solutions through phone, email, or chat. They diagnose problems, guide customers through steps to resolve issues, and may document interactions using support tools or ticketing systems.

What is the difference between Technical Support Customer Service Representative vs Customer Support Specialist?

AspectTechnical Support Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge, such as CompTIA A+ or similarOften requires customer service experience; technical certifications are optional
Work EnvironmentCall centers, help desks, online chat, technical troubleshootingCustomer service departments, online support, retail or service settings
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentPeople seeking technical troubleshooting roles or technical support jobsIndividuals looking for general customer service roles or support positions

While both roles involve assisting customers, Technical Support Customer Service Representatives focus on resolving technical issues and troubleshooting, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and support, with less emphasis on technical skills. The roles overlap in customer interaction but differ mainly in technical complexity and required credentials.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human customer service representatives. Technical support roles still require human skills for complex problem-solving, empathy, and personalized assistance, making AI a tool to augment rather than replace the job. Customer service representatives often need to develop technical knowledge and communication skills to work effectively alongside AI systems.

What are the key skills and qualifications needed to thrive as a Technical Support Customer Service Representative, and why are they important?

To thrive as a Technical Support Customer Service Representative, you need a solid understanding of troubleshooting, technical knowledge of relevant products or services, and ideally a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or Salesforce), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you excel in addressing customer concerns and building rapport. These abilities ensure efficient resolution of technical issues, high customer satisfaction, and contribute to the overall success of the support team.

What are Technical Support Customer Service Representatives?

Technical Support Customer Service Representatives are professionals who assist customers in resolving technical issues with products or services. They typically help troubleshoot hardware or software problems, answer technical questions, and guide users through step-by-step solutions. These representatives communicate with customers via phone, email, or chat, and often escalate complex issues to higher-level technicians if needed. Their goal is to ensure customers have a positive experience and that their technical problems are efficiently resolved.

What is technical support customer service?

A Technical Support Customer Service Representative assists customers by diagnosing and resolving technical issues related to products or services. They often use troubleshooting skills, knowledge of hardware and software, and communication tools to help users resolve problems efficiently and ensure customer satisfaction.

What does a technical customer service representative do?

A technical customer service representative assists customers with technical issues related to products or services, providing troubleshooting, guidance, and support through phone, email, or chat. They often use diagnostic tools and technical knowledge to resolve problems efficiently and may document interactions for future reference.

What are some common challenges Technical Support Customer Service Representatives face, and how can they successfully manage them?

Technical Support Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing frustrated customers. Success in this role requires strong problem-solving skills, patience, and effective communication. Utilizing available resources like knowledge bases, collaborating with team members, and maintaining a calm, empathetic approach can help representatives provide efficient and positive customer experiences.
More about Technical Support Customer Service Representative jobs
What job categories do people searching Technical Support Customer Service Representative jobs look for? The top searched job categories for Technical Support Customer Service Representative jobs are:
Technical Support Customer Service Representative jobs near you
Infographic showing various Technical Support Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 49% Full Time, 44% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.

Customer Service Representative | Technical Support

Customer Operations

Columbus, OH • On-site

$20 - $27.80/hr

Full-time

Posted 8 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.


As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Continuously learning and turning that knowledge into customer service wins
  • Uncovering customers needs, creating solutions, and resolving problems
  • Making a positive impression on customers through a best-in-class experience
  • Representing a Fortune 100 company with professionalism and courtesy
  • Working in an open, friendly environment with a supportive, energetic team
     

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, customer service
  • Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

CRP114 2026-75587 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, customer service
  • Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
Employment Type: Full Time

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