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Technical Support Customer Service Representative Jobs

Composites One

Customer Service Representative

Lakeland, FL

$14.25 - $19.25/hr

Customer Service Representative Begin your Composites One career today! Position Overview: As a ... Understand basic product knowledge to support customers and engage sales reps and technical support ...

Composites One

Customer Service Representative

Bristol, RI · On-site

$23.50 - $24.50/hr

Customer Service Representative Begin your Composites One career today! Position Overview As a ... Understand basic product knowledge to support customers and engage sales reps and technical support ...

XPEL, Inc.

Customer Service Rep II

San Antonio, TX · On-site

$14.50 - $19.50/hr

The Customer Service Representative II is responsible for creating a positive customer experience ... Logging all in-bound calls in to NetSuite Technical Support * Answering calls from customers and ...

VEHLO

Technical Support Representative

Tulsa, OK · On-site

$17/hr

Technical Support Specialist Location: Tulsa, Oklahoma About Vehlo: We started Vehlo in 2019 with a ... Our founder-led products power the entire service lane experience and keep customers coming back ...

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Technical Support Customer Service Representative information

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How much do technical support customer service representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for technical support customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is the role of a technical support representative?

A technical support customer service representative assists users with troubleshooting hardware, software, or network issues, providing solutions through phone, email, or chat. They diagnose problems, guide customers through steps to resolve issues, and may document interactions using support tools or ticketing systems.

What is the difference between Technical Support Customer Service Representative vs Customer Support Specialist?

AspectTechnical Support Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge, such as CompTIA A+ or similarOften requires customer service experience; technical certifications are optional
Work EnvironmentCall centers, help desks, online chat, technical troubleshootingCustomer service departments, online support, retail or service settings
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentPeople seeking technical troubleshooting roles or technical support jobsIndividuals looking for general customer service roles or support positions

While both roles involve assisting customers, Technical Support Customer Service Representatives focus on resolving technical issues and troubleshooting, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and support, with less emphasis on technical skills. The roles overlap in customer interaction but differ mainly in technical complexity and required credentials.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human customer service representatives. Technical support roles still require human skills for complex problem-solving, empathy, and personalized assistance, making AI a tool to augment rather than replace the job. Customer service representatives often need to develop technical knowledge and communication skills to work effectively alongside AI systems.

What are the key skills and qualifications needed to thrive as a Technical Support Customer Service Representative, and why are they important?

To thrive as a Technical Support Customer Service Representative, you need a solid understanding of troubleshooting, technical knowledge of relevant products or services, and ideally a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or Salesforce), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you excel in addressing customer concerns and building rapport. These abilities ensure efficient resolution of technical issues, high customer satisfaction, and contribute to the overall success of the support team.

What are Technical Support Customer Service Representatives?

Technical Support Customer Service Representatives are professionals who assist customers in resolving technical issues with products or services. They typically help troubleshoot hardware or software problems, answer technical questions, and guide users through step-by-step solutions. These representatives communicate with customers via phone, email, or chat, and often escalate complex issues to higher-level technicians if needed. Their goal is to ensure customers have a positive experience and that their technical problems are efficiently resolved.

What is technical support customer service?

A Technical Support Customer Service Representative assists customers by diagnosing and resolving technical issues related to products or services. They often use troubleshooting skills, knowledge of hardware and software, and communication tools to help users resolve problems efficiently and ensure customer satisfaction.

What does a technical customer service representative do?

A technical customer service representative assists customers with technical issues related to products or services, providing troubleshooting, guidance, and support through phone, email, or chat. They often use diagnostic tools and technical knowledge to resolve problems efficiently and may document interactions for future reference.

What are some common challenges Technical Support Customer Service Representatives face, and how can they successfully manage them?

Technical Support Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing frustrated customers. Success in this role requires strong problem-solving skills, patience, and effective communication. Utilizing available resources like knowledge bases, collaborating with team members, and maintaining a calm, empathetic approach can help representatives provide efficient and positive customer experiences.
More about Technical Support Customer Service Representative jobs
What job categories do people searching Technical Support Customer Service Representative jobs look for? The top searched job categories for Technical Support Customer Service Representative jobs are:
Technical Support Customer Service Representative jobs near you
Infographic showing various Technical Support Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 49% Full Time, 44% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.
CSR Support Assistant

CSR Support Assistant

Loomis Insurance Agency

Springfield, MO • On-site

$15.50 - $17/hr

Part-time

Posted 18 days ago

Job description

Join our Growing Insurance Agency!!


We are seeking a dependable, organized, and customer-focused CSR Support Assistant to join our team. This role provides administrative and customer service support to our Customer Service Representatives (CSRs) and helps to ensure our agency delivers exceptional experience to every client.


If you enjoy helping people, staying organized, and working in a professional environment, we encourage you to apply.



Benefits

Hourly Base Salary Based on Experience

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities

Support CSR staff with daily insurance services and administrative tasks.

Process incoming and outgoing mail, including policy documents, billing notices, and customer correspondence.

Make outbound calls to clients regarding policy updates, payments, missing information, and follow-up requests.

Answer and direct incoming phone calls professionally and courteously.

Scan, upload, organize, and maintain client documentation within agency management systems.

Assist with data entry and maintenance of customer records.

Support policy renewal and endorsement processing.

Maintain accurate electronic and physical filing systems.

Assist with appointment scheduling and calendar management.

Provide exceptional customer service while maintaining confidentiality and compliance standards.

Complete additional office and customer support duties as assigned.



Requirements

High school diploma or equivalent.

Strong verbal and written communication skills.

Excellent organizational skills and attention to detail.

Ability to multitask and prioritize responsibilities effectively.

Comfortable using computers, email, and office software.

Professional demeanor and strong interpersonal skills.

Ability to work independently and as part of a team.


Preferred

Previous customer service, administrative, receptionist, or office experience.

Prior insurance agency or financial services experience is a plus.

Familiarity with agency management systems or CRM software is beneficial.