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Phone Chat Jobs (NOW HIRING)

Elemental Brands

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Responds to customers via phone, email, and chat * Effectively communicates product/technical information clearly and concisely, adjusting language and terminology to meet the needs of the customer ...

Elemental LED, Inc.

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Responds to customers via phone, email, and chat * Effectively communicates product/technical information clearly and concisely, adjusting language and terminology to meet the needs of the customer ...

Rightway

Pharmacy Technician- Care Team

Dallas, TX · On-site

$21.50 - $22/hr

You'll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses. WHAT YOU'LL DO: * Serve as the primary point of ...

Elemental Brands

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Responds to customers via phone, email, and chat * Effectively communicates product/technical information clearly and concisely, adjusting language and terminology to meet the needs of the customer ...

Expert Link

Expert Link Contractor

Langhorne, PA · Remote

Providing psychic readings by phone, chat or video - on demand and by appointment * Using tools such as tarot, astrology, numerology, or your gifts as a clairvoyant, medium or empath to help guide ...

AEG

Call Center Support Team Member

Arlington, TX · On-site

$15/hr

Communicating with guest via phone, chat, and email to answer questions regarding park policies and procedures. * Resolving guest complaints and concerns in a friendly and professional manner

Rightway

Be Seen First

Pharmacy Technician, Care Team

New York, NY · Remote

$21.50 - $22/hr

You'll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses. WHAT YOU'LL DO: * Serve as the primary point of ...

New

Rightway

Pharmacy Technician- Care Team

Dallas, TX · On-site

$21.50 - $22/hr

You'll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses. WHAT YOU'LL DO: * Serve as the primary point of ...

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Phone Chat information

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$8

$16

$25

How much do phone chat jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for phone chat in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a phone chat job?

Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.

What are the key skills and qualifications needed to thrive as a phone chat representative, and why are they important?

To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.

What is the difference between Phone Chat vs Customer Service Representative?

AspectPhone ChatCustomer Service Representative
CredentialsMinimal; communication skills often prioritizedHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote or call center; online chat platformsCall centers, retail, or office settings
Industry UsageCustomer support, tech support, salesRetail, telecom, banking, and more
Common Search/ComparisonYesYes

Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.

How do I become a phone chat agent?

To become a phone chat agent, you typically need good communication skills, a quiet work environment, and sometimes prior customer service experience. Many positions require a high school diploma or equivalent and may involve training on specific chat or communication tools. Some roles may also require a background check or certain technical skills.
More about Phone Chat jobs

What cities are hiring for Phone Chat jobs?

Cities with the most Phone Chat job openings:

What are the most commonly searched types of Phone Chat jobs?

The most popular types of Phone Chat jobs are:

What states have the most Phone Chat jobs?

States with the most job openings for Phone Chat jobs include:

What job categories do people searching Phone Chat jobs look for?

The top searched job categories for Phone Chat jobs are:

Phone Chat jobs near you
Infographic showing various Phone Chat job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 56% In-person, and 44% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Customer Support Agent (Phone, chat, email)

AltaStaff, LLC

Chicago, IL • Remote

$18/hr

Full-time

Posted 11 days ago

Job description

Job Position: Customer Support Agent (Phone, chat, email)

Location: 100% Remote

Pay Rate: $18.00/hr

Schedule: Fulltime

Title: Customer Support Agent (Phone, chat, email)

• Time will primarily be spent on the front lines with users through various communication channels, assisting them from the moment they sign up with the payroll application, and through the entire usage of the application.

• You’ll be an internal detective, mediating between product teams, tech teams, partner teams, and application users, making sure users are having an amazing customer experience.

• An ideal candidate has experience providing customer support in a tech environment and is ready to roll up their sleeves to help users and improve their lives.

Job Responsibilities (but not limited to):

• Answer questions from customers over phone, chat, email, acting as a second level of customer support on the issues that first level of support cannot solve.

• Become a product expert, understanding deeply everything from the payroll application signup process, wage advance and repayments product, as well as all things related to digital banking platform - for someone that wants a crash course in fintech, this is the role!

• In solving user’s toughest problems, you’ll work across many teams internally to resolve any weird issues customers are having, including collaboration with product managers, engineers, designers, marketers, etc.

• Keep the wheels running in the background on many processes required to support users across direct deposit switches, identity verification, fraud and disputes, and many more.

• Learn the ins and outs of digital banking support, expanding your knowledge of both the on-demand pay space and the infrastructure of digital banking platform.

• Work closely with a fantastic group of people invested in users and the client’s mission.

Required Education/Experience:

• High school diploma, GED, or equivalent certification.

• 1-2+ years of experience in a customer support role.

o Tier 2 level support or tech space experience is preferred.

o Freshdesk or Zendesk experience highly preferred.

• Excellent communications skills (written and verbal) in explaining tough concepts to customers, particularly on paychecks and direct deposit.

• An aptitude for numbers and math - users’ toughest questions are usually around their finances, and we love team members who can crunch some numbers.

• A desire to gain a deep understanding of hourly workers and the financial challenges they face.

• An excitement about joining an early startup in the fintech space and about learning all things digital banking.

• A team player, who is ready to work hard and achieve success.

Work Environment Requirements:

• Must be able to stand or sit for prolonged periods (75% of the time)

• Must have Private, Secured Internet Connection.

• Must confirm work environment is safe and secure for work in handling private and sensitive information.

• Constantly operates a computer and other office equipment.

• Constantly works indoors in a secluded safe space.

• Must have High-speed internet access: 20 MBPS minimum for upload; 100 MBPS minimum for download required.

Preferred Experience:

• Be mission oriented and able to foster empathy for customers whose circumstances may be different from your own.

• Have a bias towards action - you love taking the lead on challenging problems and hate sitting still.

• Be curious to learn about complex systems and problems.

• Have strong analytical skills and experience running and hypothesis-driven experiments and evaluating their results.

• Excellent communicator, in both written and verbal form.

• Strong collaboration in team environments, but able to act quickly as the decision-maker.

#ZR

INDLP

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.