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Remote Sms Chat Jobs (NOW HIRING)

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

Customer Support Specialist (LATAM, Remote) About Whippy Whippy is a fast-growing AI communication ... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before ...

Whippy

Customer Success Manager (LATAM Only)

Customer Success Manager (LATAM, Remote) About Whippy Whippy is a fast-growing AI communication ... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

The position is fully remote. Background check required. Rotational shifts (Performance based 8 ... Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS ...

Tilled

Payment Services Specialist

$50K - $60K/yr

Comfortable with remote work Position Summary: The Payment Services Specialist will handle customer inquiries and provide problem resolution via telephone, email, SMS, and chat, adhering to our ...

Guest Services, Inc.

Reservationist - Remote

Naples, FL · On-site +1

$15 - $18.75/hr

Manage call activity, email activity, messaging activity, SMS activity and website chat activity at a high, fast volume. * Actively sell rooms to customers while accurately quoting rates, packages ...

Float Health

Intake Specialist (Remote)

Bakersfield, CA · Remote

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

Float Health

Intake Specialist (Remote)

Reno, NV · Remote

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

Float Health

Intake Specialist (Remote)

Henderson, NV · Remote

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

Float Health

Intake Specialist (Remote)

Modesto, CA · Remote

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

Float Health

Intake Specialist (Remote)

Fresno, CA · Remote

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

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All JobsRemote Sms Chat Jobs

Remote Sms Chat information

What are some common challenges faced by remote SMS chat agents and how can they be managed?

Remote SMS chat agents often face challenges such as managing multiple conversations simultaneously, maintaining a consistent and professional tone, and quickly understanding customer needs without visual cues. To manage these, agents benefit from strong organizational skills, clear communication, and familiarity with company guidelines. Regular training sessions, collaboration with team leads, and access to a knowledge base can also help agents provide accurate and efficient support while working remotely.

What are remote SMS chat jobs?

Remote SMS chat jobs involve communicating with clients or customers through text messaging platforms, typically from the comfort of your own home. These positions may include customer support, technical assistance, or adult chat, depending on the employer. Workers are expected to respond to messages promptly and professionally, often following specific guidelines or scripts. These jobs require strong typing skills, good grammar, and the ability to multitask. Payment structures can vary, including hourly wages or pay-per-message models.

What are the key skills and qualifications needed to thrive as a Remote SMS Chat Agent, and why are they important?

To thrive as a Remote SMS Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat software, and typing proficiency are important technical requirements. Exceptional problem-solving, patience, and the ability to multitask help agents stand out in this role. These skills ensure efficient, accurate, and positive interactions with customers, which are crucial for client satisfaction and effective remote support.
More about Remote Sms Chat jobs
What cities are hiring for Remote Sms Chat jobs? Cities with the most Remote Sms Chat job openings:
What are the most commonly searched types of Sms Chat jobs? The most popular types of Sms Chat jobs are:
What states have the most Remote Sms Chat jobs? States with the most job openings for Remote Sms Chat jobs include:
What job categories do people searching Remote Sms Chat jobs look for? The top searched job categories for Remote Sms Chat jobs are:
Remote Sms Chat jobs near you
Infographic showing various Remote Sms Chat job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 7% Part Time, and 13% Contract. Highlights an 100% Remote job distribution.
Customer Support Specialist (LATAM Only)

Customer Support Specialist (LATAM Only)

Whippy

Remote

$18.50 - $24.75/hr

Full-time

Posted 24 days ago

Job description

Customer Support Specialist (LATAM, Remote)
About Whippy
Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.
Read this before applying.
This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at Teleperformance, Concentrix, Sutherland, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and real diagnostic work every day.
Understanding where this role fits.
At Whippy, our CSMs handle accounts with deep API integrations. Customer Support Specialists handle a different but equally important segment - customers who run their operations through workflow automation rather than custom API integrations. You will be configuring, building, and troubleshooting automated workflows using Whippy's internal workflow builder and no-code tools like Zapier. You do not need to write code, but you MUST think like an operator who understands how automated workflows are built, how they break, and how to fix them.
What You Will Do
  • Respond to customer issues via Intercom with a 2-minute response SLA on chat
  • Diagnose and resolve workflow misconfigurations, campaign errors, carrier issues, and compliance rejections
  • Build and troubleshoot automated workflows using Whippy's internal workflow builder and Zapier
  • Proactively monitor customer usage and reach out before customers report problems
  • Log bugs in Linear with full documentation and follow through to resolution
  • Coordinate directly with telephony providers like Telnyx, Bandwidth, and Twilio when needed
  • Manage a portfolio of non-dedicated accounts with both reactive and proactive touchpoints
  • Document solutions and share playbooks with the broader support team

What We Are Looking For
  • Real SaaS support experience, not BPO, not scripted, not call center
  • Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most important technical differentiator for this role
  • Proactive instinct, you notice usage drops, workflow gaps, and quiet customers before they tell you something is wrong
  • Ability to manage multiple open conversations simultaneously under a 2-minute SLA
  • Strong written English, fast, clear, and professional
  • Comfortable on Zoom sharing your screen and walking customers through fixes
  • Ambition to grow into CSM, product, or marketing over time

Location
Buenos Aires, Argentina strongly preferred. This role is hybrid 3 days per week at our WeWork office in Vicente Lopez. Other LATAM locations will be considered for exceptional candidates. EST hours required. Full English fluency required.
Compensation
Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.

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