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Remote Sms Chat Jobs (NOW HIRING)

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

Customer Support Specialist (LATAM, Remote) About Whippy Whippy is a fast-growing AI communication ... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

New

Intend Inc d.b.a. Tangelo

Be Seen First

Remote Member Services Contractor

Los Angeles, CA · Remote

$24 - $27/hr

Independently respond to and resolve member inquiries professionally via phone, chat, SMS, and ... Remote Business Setup : Self-starter with a proven track record of successfully managing a remote ...

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Remote Sms Chat information

What are common challenges faced by remote SMS chat agents and how can they be managed?

Remote SMS chat agents often face challenges such as managing multiple conversations simultaneously, maintaining a consistent and professional tone, and quickly understanding customer needs without visual cues. To manage these, agents benefit from strong organizational skills, clear communication, and familiarity with company guidelines. Regular training sessions, collaboration with team leads, and access to a knowledge base can also help agents provide accurate and efficient support while working remotely.

What is a remote SMS chat job?

Remote SMS chat jobs involve communicating with clients or customers through text messaging platforms, typically from the comfort of your own home. These positions may include customer support, technical assistance, or adult chat, depending on the employer. Workers are expected to respond to messages promptly and professionally, often following specific guidelines or scripts. These jobs require strong typing skills, good grammar, and the ability to multitask. Payment structures can vary, including hourly wages or pay-per-message models.

What skills and qualifications are needed to thrive as a remote SMS chat agent?

To thrive as a Remote SMS Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat software, and typing proficiency are important technical requirements. Exceptional problem-solving, patience, and the ability to multitask help agents stand out in this role. These skills ensure efficient, accurate, and positive interactions with customers, which are crucial for client satisfaction and effective remote support.
More about Remote Sms Chat jobs
What cities are hiring for Remote Sms Chat jobs? Cities with the most Remote Sms Chat job openings:
What are the most commonly searched types of Sms Chat jobs? The most popular types of Sms Chat jobs are:
What states have the most Remote Sms Chat jobs? States with the most job openings for Remote Sms Chat jobs include:
What job categories do people searching Remote Sms Chat jobs look for? The top searched job categories for Remote Sms Chat jobs are:
Remote Sms Chat jobs near you
Infographic showing various Remote Sms Chat job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, 7% Part Time, 1% Temporary, and 35% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Call Center Engineer (ACD Specialist)

Lumen Solutions Group, Inc.

Remote

$17.25 - $21.50/hr

Other

Posted 3 days ago

New

Job description

Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.
Job Title - Call Center Engineer (ACD Specialist)
Location - Washington, DC (Remote)
Job Type - Contract
Job Description
Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability of voice and digital channels.
Skills:
  • ACD person not PBX.
  • Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configuration and debugging.
  • Understand call center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc.
  • Ability to read troubleshooting traces.
  • IVR troubleshooting and basic design understanding.
  • Trunking (SIP trunks) and toll fraud knowledge including carrier terminology including toll-free numbers, DID numbers, DNIS, ANI, etc. plus AT&T Route Its usage knowledge.
  • Basic network knowledge including TCP/IP fundamentals, VoIP (SSIP, SRTP) concepts, LAN/WAN basics and understanding of call quality factors (latency, jitter, packet loss).
  • ODBC configuration and writing SQL queries.
  • Basic XML review and interpretation.
  • Microsoft office knowledge plus file transfer software.
  • Basic ITIL processes and procedures along with incident management, change management, escalation handling and ability to work under pressure in real-time environments.
  • Experience with ticketing systems such as Service Now, monitoring tools and reporting dashboards.
  • Ability to troubleshoot call routing issues, root cause analysis, log analysis, and interpreting system alerts.
  • Performance monitoring includes call volume, queue wait times, abandon rates, etc.
  • Understanding of basic workforce management concepts, service level agreements, KPIs
  • Basic Windows PC skills.
  • Basic understanding of VM solutions aka Cloud solutions such as AWS or Azure.
  • Must be a team player and willing to share information freely.
  • Clear verbal and written communication skills, ability to explain technical issues to non-technical users and collaborate with network teams, application teams and business stakeholders.
  • Must share on-call support as we are a 24x7 support group, ability to write / update documentation (runbooks, diagrams, etc.).
  • Understanding of data privacy (PCI, PII and HIPPA), access control and permissions and following compliance standards.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

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