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At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.

We’re looking for team members who share the same spirit of excellence, passion, and integrity to join our team. Plus, you get to work from home!

Seasonal Customer Service Representatives are solution-oriented professionals and part of a diverse and engaged team dedicated to working with customers of a leading online apparel & accessories retailer. As part of this team, you provide an authentic customer experience via phone, email, and chat, and utilize a variety of software tools to navigate customer accounts, facilitate orders and returns, research and respond to product inquiries, and communicate recommendations and effective solutions. Your focus is always on providing best-in-class customer service.

This work-from-home position is a full-time Seasonal role through mid to late October.

What You’ll Do

• With the utmost professionalism, represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude
• Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
• Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues
• Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions
• Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand
• Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance.
• Share insights on emerging customer trends and recommend process improvements.
• Attend training and participate in cross-training opportunities to enhance skills and knowledge.
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

What You’ll Need

• At least a year of customer service experience
• High school diploma or GED
• Proficiency with Microsoft Office suite of applications; must be technically savvy
• Effective communication skills, both written and verbal
• Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges
• Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements.
• While this is a work-from-home opportunity, you must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Preferred Qualifications

• Experience in a fast-paced call center environment
• Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, SalesForce) desired
• Previous remote work experience
• Experience in the bridal, formalwear, or wedding industry

Benefits
• 100% Remote/Work-from-home

Employment consideration is subject to successfully passing pre-screening assessment(s), meeting home office system requirements, and pre-employment background checks.

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V

VIPdesk, a premium provider of outsourced customer experience solutions, utilizes a remote team of customer service professionals located throughout the U.S., to provide customer service for amazing brands looking to elevate the customer experience. As a certified B-Corp, woman-owned corporation, and Top Workplace winner, VIPdesk is on a mission to elevate the human experience. Talented team members of VIPdesk not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk’s suite of services includes outsourced customer service from traditional to digital contact channels, full AI and assisted AI solutions, CX Insights, social media management, back-office support, and customer experience consulting.