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Sms Chat Jobs (NOW HIRING)

HelloGov AI

AI Escalation Specialist

Miami, FL · On-site

At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...

Dabella

$70K - $80K/yr

This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and ...

Dabella

Dialer Systems Administrator

Austin, TX

$70K - $80K/yr

This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and ...

Billing Document Specialists

Be Seen First

Senior Developer

Caldwell, ID · On-site

$65K - $115K/yr

... chat, email, and SMS messaging/notification pipelines Maintain and improve services running on on-premises Linux servers (Alma Linux, Rocky Linux, CentOS/RHEL) Collaborate with frontend developers ...

Devoted Health

Member Flex Guide

Nottingham, MD · On-site +1

In every interaction - whether voice, video, SMS, chat, or digital messaging - you'll bring our mission to life: treating every member like family. You'll do this by actively listening, anticipating ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows * Manage dialing strategies and campaign performance to improve productivity and connect ...

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Sms Chat information

What is an SMS Chat job?

An SMS Chat job involves engaging in text-based conversations with customers or clients through messaging platforms. Responsibilities typically include answering inquiries, providing support, and sometimes promoting products or services. This role requires strong written communication skills, fast typing, and the ability to multitask. Many SMS Chat jobs are remote, offering flexible hours depending on the company.

What are the key skills and qualifications needed to thrive in the Sms Chat position, and why are they important?

To thrive as an SMS Chat Specialist, you need excellent written communication skills, fast and accurate typing ability, and a good grasp of customer service principles, often supported by a high school diploma or equivalent. Familiarity with SMS/chat platforms, CRM systems, and ticketing software is typically required. Strong active listening, empathy, multitasking, and attention to detail will set you apart in this role. These skills are essential to efficiently resolve customer issues, maintain high satisfaction rates, and contribute positively to team goals in a digital support environment.

What are some typical challenges SMS Chat Specialists face in their daily work?

SMS Chat Specialists often handle multiple customer conversations at once, which requires strong multitasking skills and attention to detail to ensure that each customer receives accurate and timely responses. Challenges can include quickly interpreting and responding to customer needs through text, managing high message volumes during peak times, and resolving complex issues without the benefit of voice communication. Team members support each other through shared best practices and knowledge bases, and supervisors are available to escalate more complicated cases. While it can be fast-paced, the role offers valuable experience in digital communication and customer service, opening doors for advancement in the field.

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Sms Chat jobs near you

AI Escalation Specialist

HelloGov AI

Miami, FL • On-site

Full-time

Posted 20 days ago

Job description

HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide.

At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would be part of the team behind that growth.

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