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Remote Contact Center Jobs (NOW HIRING)

Systems Integration Inc

Contact Center Rep

Albuquerque, NM · Remote

$17.25 - $22.25/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

Systems Integration Inc

Contact Center Rep

Del Rio, TX · Remote

$14.25 - $18.25/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

Systems Integration Inc

Contact Center Rep

Las Cruces, NM · Remote

$12.75 - $16.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

Systems Integration Inc

Contact Center Rep

Mcallen, TX · Remote

$16.75 - $21.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

Systems Integration Inc

Contact Center Rep

Pharr, TX · Remote

$14.50 - $18.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Representative

Houston, TX · Remote

$16 - $20.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Representative

Brownsville, TX · Remote

$15.25 - $19.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Representative

Boerne, TX · Remote

$16.75 - $21.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Rep

Albuquerque, NM · Remote

$16.25 - $21/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Representative

Wichita, KS · Remote

$16 - $20.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

SYS Integration

Contact Center Representative

Tampa, FL · Remote

$16.75 - $21.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

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How much do remote contact center jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote contact center in the United States is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Representative, and why are they important?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What is a Remote Contact Center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.
More about Remote Contact Center jobs
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Remote Contact Center jobs near you

Contact Center Representative - Remote

pelicanscu

Baton Rouge, LA • Remote

$15.50 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.   

A Day in the Life of a remote Contact Center representative INCLUDE:

  • Answering member phone calls and providing first-call resolution on various financial issues.
  • Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.
  • Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
  • Accurately processing member transactions over the phone.
  • Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.

Remote Contact Center representative Skills and qualifications include:

  • A High School Diploma or equivalent.
  • 1 year of customer service experience.
  • Must meet the requirements for our Telecommuting Program (More information below!)
  • Excellent oral, written, and telephone communication skills.
  • Strong problem-solving and member service skills.
  • Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Other things you may want to know about this position:

  • Work Schedule
    • Monday – Friday
      • 9:00 am – 6:00 pm
    • Must be available to work rotational Saturdays
      • 9:00 am – 1:00 pm
  • Travel
    • Travel is not necessary for this position.
  • Telecommuting
    • Telecommuting is required for this position.
      • Requirements include:
        • A dedicated workspace
        • Secure and strong internet connection
        • Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
        • An environment free from loud noises or outside distractions
      • The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.

Why should you join the pelican team?

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. 

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including: 

  • Medical, Dental, and Vision Insurance with generous employer premium contributions
  • Health Savings Account contributions for eligible employees
  • Employer-Paid Life Insurance
  • Paid Vacation & Sick Leave
  • 15 Paid Holidays each year, which includes a Cultural Floating Holiday
  • 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer.  All Credit Union campuses are tobacco and vape-free.

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