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Vice President Contact Center Jobs (NOW HIRING)

SeaWorld Parks & Entertainment

VP, Contact Center

Orlando, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Vice President, Contact Center is responsible for leading United Parks & Resorts' multi-channel guest engagement, sales, and service operations. This executive oversees all contact center ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$147K - $189K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize ...

Golden 1

VP - Member Service Contact Center

Sacramento, CA · On-site

$150K - $193K/yr

VICE PRESIDENT, MEMBER SERVICE CONTACT CENTER STATUS: EXEMPT DEPARTMENT: MEMBER SERVICE CONTACT CENTER (MSCC) REPORTS TO: SEVP - CHIEF GROWTH OFFICER JOB CODE: 7302 GENERAL DESCRIPTION: The Vice ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$147K - $189K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize ...

loanDepot

VP, Contact Center Technology

Irvine, CA

$148K - $190K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and social media channels (e.g., WhatsApp, Facebook, X, etc.). * Proven ability to design and optimize ...

Centra

AVP Contact Center

Columbus, IN · On-site

The Assistant Vice President (AVP) of Contact Centers oversees the leadership of the Contact Center, and ITM Service Center. This role is responsible for providing a positive Member experience ...

Centra

AVP Contact Center

Columbus, IN

The Assistant Vice President (AVP) of Contact Centers oversees the leadership of the Contact Center, and ITM Service Center. This role is responsible for providing a positive Member experience ...

HSBC Global Services Limited

$92K - $118K/yr

Role Purpose To lead WPB operational contact centre teams for conversational banking in all elements which will establish a robust operational, financial and risk management infrastructure enable low ...

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How much do vice president contact center jobs pay per year?

As of Aug 17, 2026, the average yearly pay for vice president contact center in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What is a vice president contact center?

A Vice President Contact Center is a senior leader responsible for overseeing the strategic direction, operations, and performance of an organization's contact center. They ensure excellent customer service, optimize processes, and implement technology solutions to enhance efficiency. This role involves managing teams, setting key performance indicators (KPIs), and aligning contact center goals with overall business objectives. VPs of Contact Centers also collaborate with other departments to improve the customer experience and drive business growth.

What are the main challenges a vice president contact center typically faces, and how can they address them?

One of the main challenges for a Vice President Contact Center is balancing operational efficiency with delivering outstanding customer experiences, especially when managing large, diverse teams across multiple locations. This role often involves navigating fluctuating call volumes, integrating new technologies, and responding to changing customer expectations. Successful leaders proactively use data analytics to identify trends, standardize best practices, and implement process improvements. Collaboration with other departments such as IT, HR, and Marketing is essential to align contact center objectives with broader company goals and ensure a seamless customer journey.

What are the key skills and qualifications needed to thrive as a vice president contact center?

To thrive as a Vice President Contact Center, you need extensive experience in contact center operations, leadership, and workforce management, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM software, call routing systems, analytics platforms, and relevant industry certifications such as Six Sigma or COPC are commonly required. Exceptional communication, strategic thinking, and the ability to inspire and develop large teams are crucial soft skills. These abilities are vital for driving operational efficiency, high customer satisfaction, and continuous improvement in a dynamic service environment.

What cities are hiring for Vice President Contact Center jobs?

Cities with the most Vice President Contact Center job openings:

What are the most commonly searched types of Contact Center jobs?

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Vice President Contact Center jobs near you
Infographic showing various Vice President Contact Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

VP, Contact Center

SeaWorld Parks & Entertainment

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team.
The Vice President, Contact Center is responsible for leading United Parks & Resorts' multi-channel guest engagement, sales, and service operations. This executive oversees all contact center functions, including reservations, sales, guest services, CRM-driven outreach, workforce management, vendor and BPO management, automation initiatives, and AI-enabled guest experiences. The role is accountable for delivering exceptional guest experiences while maximizing revenue, improving conversion, controlling operating costs, and driving operational excellence across all guest touchpoints.
Key Responsibilities
  • Lead all contact center operations, including inbound sales, guest services, outbound sales initiatives, digital engagement channels, and guest recovery programs.
  • Develop and execute strategies to increase revenue, improve conversion rates, grow ancillary sales, and maximize guest lifetime value.
  • Own key performance indicators including sales, conversion, guest satisfaction, NPS, service levels, quality assurance, labor productivity, and operating costs.
  • Manage workforce planning, staffing models, scheduling, and labor optimization to ensure efficient operations while maintaining exceptional service standards.
  • Lead all BPO partnerships, including performance management, training standards, and continuous improvement initiatives.
  • Establish comprehensive training, coaching, and quality assurance programs to ensure teams consistently achieve guest satisfaction and sales goals.
  • Partner closely with Marketing, Revenue Management, CRM, Digital, and IT teams to support enterprise growth objectives and deliver seamless guest experiences.
  • Own the contact center technology roadmap, including CRM platforms, telephony systems, workforce management tools, conversational AI, chat, SMS, and self-service solutions.
  • Drive automation and artificial intelligence initiatives that improve guest experience, increase productivity, reduce costs, and enhance sales effectiveness.
  • Utilize guest insights, analytics, and operational data to identify opportunities for personalization, process improvement, and revenue growth.
  • Develop and manage departmental budgets, ensuring strong financial discipline and achievement of productivity and cost targets.
  • Monitor industry trends and emerging technologies to maintain a best-in-class contact center operation.

Qualifications
  • Bachelor's degree required; MBA preferred.
  • 15+ years of progressive leadership experience in contact center, customer experience, sales, or guest service organizations.
  • Proven experience managing large-scale contact center operations, including outsourced BPO partners and multi-site teams.
  • Strong background in CRM platforms, telephony systems, workforce management, automation technologies, and AI-enabled customer service solutions.
  • Demonstrated success driving revenue growth, conversion improvement, guest satisfaction, and operational efficiency.
  • Experience building and leading high-performing teams in a fast-paced consumer-facing environment.
  • Exceptional analytical, communication, leadership, and executive presentation skills.
  • Experience in travel, hospitality, entertainment, attractions, theme parks, or consumer services preferred.

The perks of the position:
  • Paid Time Off
  • Complimentary Park Tickets and Passes
  • Park Discounts on Food and Merchandise
  • Medical, Dental, and Vision Insurance
  • 401K Retirement plan
  • Voluntary Insurance
  • Life Insurance
  • Disability Benefits
  • Tuition Reimbursement
  • Dependent and Health Care Flexible Spending Accounts
  • Employee Assistance Program
  • Legal Assistance Plan

EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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