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Contact Center Manager Jobs (NOW HIRING)

Lawyers For Justice P.C

Contact Center Manager

Glendale, CA · On-site

$90K - $115K/yr

Contact Center Manager Department: Operations Employment Type: Full Time Location: Glendale Compensation: $90,000 - $115,000 / year Description The Contact Center Manager will oversee the day-to-day ...

Lawyers for Justice

Contact Center Manager

Glendale, CA · On-site

$90K - $115K/yr

Contact Center Manager Department: Operations Employment Type: Full Time Location: Glendale Compensation: $90,000 - $115,000 / year Description The Contact Center Manager will oversee the day-to-day ...

travelinc

Contact Center Manager

Duluth, GA · On-site

CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center / call center setting. Multiple shifts available. If you're a pro ...

Arlingtoncu

Contact Center Manager

Alexandria, VA · On-site

$92K - $108K/yr

Contact Center Manager 5 days ago Requisition ID: 1661 Salary Range: $92,630.00 To $108,977.00 Annually Position Overview We are actively recruiting for a Contact Center Manager to lead day-to-day ...

First National Bank Alaska

Contact Center Manager Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 11 years in a row by Alaska Business magazine readers. We are excited about our ...

DMI

Contact Center Manager

Sharonville, OH · On-site

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Contact Center Manager to join our staff. Call center managers are in charge of hiring, training, supervising, and motivating ...

DMI

Contact Center Manager

Sharonville, OH · On-site

$113K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Contact Center Manager to join our staff. Call center managers are in charge of hiring, training, supervising, and motivating ...

TEKsystems

Contact Center Manager

Reno, NV · On-site

$70K - $100K/yr

Lead and develop a new contact center operation in Reno. * Manage an initial team of 4-6 employees, with future hiring responsibilities. * Recruit, onboard, coach, and develop team members. * Monitor ...

DMI

Contact Center Manager

Sharonville, OH

Learn more at www.dminc.com DMI, LLC is seeking a Contact Center Manager to join our staff. Call center managers are in charge of hiring, training, supervising, and motivating the call center ...

Travel Incorporated

Contact Center Manager

Duluth, GA · On-site

CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center / call center setting. Multiple shifts available. If you're a pro ...

Lawyers for Justice

Contact Center Manager

Glendale, CA · On-site

$90K - $115K/yr

Description The Contact Center Manager will oversee the day-to-day operations of the firm's intake team, ensuring efficiency, quality, and an exceptional client experience at every touchpoint. This ...

TEKsystems

Contact Center Manager

Reno, NV · On-site

$70K - $100K/yr

Lead and develop a new contact center operation in Reno. * Manage an initial team of 4-6 employees, with future hiring responsibilities. * Recruit, onboard, coach, and develop team members. * Monitor ...

Robert Half

Contact Center Manager

Charlotte, NC · On-site

$80K - $120K/yr

Our client is a rapidly growing HVAC organization seeking an experienced Contact Center Manager to take ownership of its customer contact center operations in Charlotte. This is a key leadership role ...

MCI Careers

Contact Center Manager

Las Cruces, NM · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Dallas, TX · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Tampa, FL · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

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Contact Center Manager information

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$21.5K

$65.6K

$98K

How much do contact center manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for contact center manager in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

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What are the most commonly searched types of Contact Center jobs?

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Who are the top companies hiring for Contact Center Manager jobs?

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What states have the most Contact Center Manager jobs?

States with the most job openings for Contact Center Manager jobs include:

What are popular job titles related to Contact Center Manager jobs?

For Contact Center Manager jobs, the most frequently searched job titles are:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

Contact Center Manager

Superior, WI • On-site

Superior Choice Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Superior Choice Credit Unionexternal

$60K - $70K/yr

Full-time

Posted 27 days ago

Job description

Contact Center Manager

At Superior Choice Credit Union, we're committed to providing exceptional service and helping our members achieve their financial goals. We're looking for a Contact Center Manager who is passionate about leading people, improving processes, and delivering a high-quality member experience.
 
 In this role, you'll oversee the daily operations of the Contact Center, support and develop team members, and help ensure every interaction reflects SCCU's commitment to service excellence.

What You'll Do

  • Lead the day-to-day operations of the Contact Center.
  • Provide coaching, scheduling, training, and performance support to Contact Center team members.
  • Assist members and employees with inquiries while ensuring exceptional service.
  • Identify opportunities to improve workflows, processes, and departmental efficiency.
  • Support member acquisition and retention initiatives.
  • Identify member needs and promote relevant credit union products and services.
  • Ensure member account information is entered accurately across systems.
  • Monitor service quality and foster a positive, high-performing team culture.

What We're Looking For

  • High school diploma or equivalent.
  • One to three years of related leadership, contact center, customer service, or financial institution experience.
  • Strong leadership, coaching, and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively.
  • Advanced proficiency with Microsoft Office and business software applications.
  • Commitment to delivering exceptional member experiences.

Why Join Superior Choice Credit Union?

At SCCU, our mission is to provide superior service while delivering products and services that meet the financial needs of our members. For more than 90 years, we have proudly served communities across Wisconsin and Minnesota while fostering a workplace where employees can grow, contribute, and make a meaningful impact.
 
Join a team where your work matters, your contributions are valued, and every day is an opportunity to help members achieve financial success.