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Contact Center Manager Jobs (NOW HIRING)

DMI

Contact Center Manager

Sharonville, OH · On-site

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Contact Center Manager to join our staff. Call center managers are in charge of hiring, training, supervising, and motivating ...

DMI

Contact Center Manager

Sharonville, OH · On-site

$113K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Contact Center Manager to join our staff. Call center managers are in charge of hiring, training, supervising, and motivating ...

DMI

Contact Center Manager

Sharonville, OH

Learn more at www.dminc.com DMI, LLC is seeking a Contact Center Manager to join our staff. Call center managers are in charge of hiring, training, supervising, and motivating the call center ...

MCI Careers

Contact Center Manager

Dallas, TX

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Wichita, KS

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Wichita, KS · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Tampa, FL · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Dallas, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

Northfield Savings Bank

Contact Center Manager

Berlin, VT · On-site

$66K - $74K/yr

The Contact Center Manager will lead the Contact Center team in delivering consistent customer experiences across phone, secure messaging, online banking support, and digital self-service channels

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Las Cruces, NM · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Savannah, GA · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

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Contact Center Manager information

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$21.5K

$65.6K

$98K

How much do contact center manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for contact center manager in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a Contact Center Manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs
What cities are hiring for Contact Center Manager jobs? Cities with the most Contact Center Manager job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
Who are the top companies hiring for Contact Center Manager jobs? The top employers for Contact Center Manager jobs are:
What states have the most Contact Center Manager jobs? States with the most job openings for Contact Center Manager jobs include:
Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

Contact Center Manager

Sacramento Credit Union

Sacramento, CA • On-site

$75K - $99K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

TITLE: CONTACT CENTER MANAGER
STATUS: EXEMPT
DEPARTMENT: CONTACT CENTER
REPORTS TO: REGIONAL MANAGER, RETAIL SALES AND SERVICE
PAY SCALE: $85,000 to $99,000
Sacramento Credit Union is seeking a dynamic and experienced leader to join our team as a Contact Center Manager. We're looking for someone who thrives in a leadership role and is passionate about delivering outstanding member service.
In this role, you will oversee the daily operations and strategic direction of our Contact Center. You'll be responsible for developing and executing performance plans, supporting and mentoring staff, and ensuring a high standard of service delivery. The ideal candidate will bring strong analytical skills to monitor key metrics, generate reports, and recommend improvements to policies, procedures, and systems. This position requires strong knowledge of credit union operations, sales and service, and regulatory compliance.
RESPONSIBILITIES AND DUTIES:
  • *Plans, directs and monitors the activities and operations of Contact Center sales and service functions. Develops, implements and maintains objectives, policies and procedures to ensure optimal quality, member satisfaction and strategic goals are achieved. Ensures that daily operations achieve business objectives.
  • *Provides leadership and support to Contact Center team; ensures a competent, motivated staff through hiring, training, counseling, coaching motivating, and reviewing performance of assigned staff.
  • *Contributes to organizational goals and priorities as a member of Management team. Establishes and implements plans that have short-term impact on business results in alignment with organization objectives.
  • *Initiates, researches, coordinates and implements department projects intended to benefit members, internal team members or department operations.
  • *Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.
  • *Ensures optimal member service to include monitoring, resolving problems, timely response to requests, and other interventions.
  • *Responsible for analyzing performance metrics and trends and uses this data to improve Contact Center efficiency.
  • *Stays updated of industry trends and embrace technology to enhance efficiency, boost employee productivity, and improve member satisfaction.
  • Maintains working relationships and communication with staff, management and executive management. Participates in meetings to review objectives and other activities.
  • Oversee TPMG membership and loan application process during enrollment months. Explain products, receive application and input into MeridianLink, notify member when approved, and process required paperwork. Fund and wire loans to Kaiser.
  • As a Mortgage Loan Originator, must register with NMLS Registry and keep registration information current.
  • Maintains current knowledge of industry and trends through external affiliations and activities and review of competitors.

MINIMUM QUALIFICATIONS:
  • High School Diploma or G.E.D.
  • Continuing education in business, management or related field is preferred.
  • Experience in related position within a credit union or financial institution.
  • Demonstrated knowledge of standard credit union software and contact center channels systems.
  • Knowledge of credit union policies, procedures, laws and regulations desired.
  • Demonstrated strong analytical, problem solving and conflict resolution skills.
  • Demonstrated leadership ability.
  • Demonstrated acumen related to contact center technology; computer skills, including Microsoft Word, Excel, and PowerPoint.
  • Excellent verbal, written and telephone communication skills.
  • Ability to maintain effective communication and working relationships with all levels of the organization and business contacts.

PHYSICAL DEMANDS:
Employees may experience the following physical demands for extended periods of time:
  • View computer screen, up to 90% of the time.
  • Sitting, up to 75% of the time.
  • Bend/stooping to lift up to 30 pounds occasionally, up to 5% of the time

Our excellent benefits package includes medical/dental/vision, Paid Time Off, paid holidays, life insurance/AD&D, short-term and long-term disability, 401(k) and more.

Apply