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Contact Center Manager Jobs in Iowa (NOW HIRING)

Athene

Contact Center Manager

West Des Moines, IA

This role is about more than managing operations-it's about building high-performing teams, driving ... Whether your experience comes from a contact center, operations, retail, hospitality, financial ...

MCI Careers

Temporary Hurricane Contact Center Agent

Iowa, IA · On-site

$15.25 - $20.75/hr

You will apply the latest customer service techniques and learn our account management systems ... MCI assists companies with business process outsourcing, staff augmentation, contact center ...

Hajoca Corporation

Profit Center Manager

Ames, IA · On-site

McDonald Supply is one of those trade names and is looking for a Profit Center Manager at their ... contact files, and to analyze performance data. * Possess a strong work ethic and a high standard ...

Hajoca Corporation

Profit Center Manager

Waterloo, IA · On-site

McDonald Supply is one of those trade names and is looking for a Profit Center Manager at their ... contact files, and to analyze performance data. * Possess a strong work ethic and a high standard ...

Hajoca Corporation

Profit Center Manager

Waterloo, IA · On-site

McDonald Supply is one of those trade names and is looking for a Profit Center Manager at their ... vendor contact files, and to analyze performance data. Possess a strong work ethic and a high ...

Hajoca Corporation

Profit Center Manager

Ames, IA · On-site

McDonald Supply is one of those trade names and is looking for a Profit Center Manager at their ... vendor contact files, and to analyze performance data. Possess a strong work ethic and a high ...

Valvoline

Service Center Manager

Waukee, IA · On-site

Responsible for inventory, labor management and financial performance of the service center ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Service Center Manager

Ankeny, IA · On-site

Responsible for inventory, labor management and financial performance of the service center ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Service Center Manager

Dubuque, IA · On-site

Responsible for inventory, labor management and financial performance of the service center ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Service Center Manager

Des Moines, IA · On-site

Responsible for inventory, labor management and financial performance of the service center ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Service Center Manager

Davenport, IA · On-site

Responsible for inventory, labor management and financial performance of the service center ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

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Contact Center Manager information

See Iowa salary details

$20.2K

$61.7K

$92K

How much do contact center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for contact center manager in Iowa is $61,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $70,400.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Iowa?

The most popular types of Contact Center jobs in Iowa are:

What cities in Iowa are hiring for Contact Center Manager jobs?

Cities in Iowa with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,654 per year, or $29.6 per hour.

Contact Center Manager

Athene

West Des Moines, IA

Full-time

Re-posted yesterday

Athene rating

7.1

Company rating: 7.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose:

At Athene, we're transforming the way we serve customers and support our employees. We're looking for a leader who thrives in a fast-paced environment, embraces change, and is passionate about developing people.
This role is about more than managing operations-it's about building high-performing teams, driving continuous improvement, and helping employees navigate change with confidence.
Whether your experience comes from a contact center, operations, retail, hospitality, financial services, or another service-focused environment, we're looking for a leader who can inspire others and deliver results through people.

Accountabilities:

Lead and Develop Teams

  • Coach and develop customer service professionals

  • Create a culture of accountability, engagement, and growth

  • Provide clear expectations, feedback, and support

Lead Through Change

  • Help teams successfully navigate organizational, process, and technology changes

  • Communicate with clarity and build commitment to new ways of working

  • Maintain performance and engagement during periods of transformation

Drive Results and Improvement

  • Use data and insights to improve team performance and customer experience

  • Partner across the organization to solve problems and improve processes

  • Encourage innovation and challenge the status quo

What Success Looks Like

  • Employees are engaged, growing, and performing ata high level

  • Teams consistently deliver exceptional customer experiences

  • Change is implemented successfully with strong adoption

  • Process improvements create measurable business impact


Qualifications and Experience:

  • 5+ years of relevant experience in customer service, operations, contact center, or a related environment; including 2+ years of formal or informal leadership, or relevant experience.
  • Proven ability to coach, develop, engage, and motivate teams while creating an inclusive environment where employees can grow and perform at their best.
  • Demonstrated ability to lead through change, adapt priorities, solve operational challenges, and drive results with sound judgment and a bias for action.
  • Strong communication, collaboration, critical-thinking, and problem-solving skills, with the ability to influence partners and build effective working relationships.
  • Financial services experience preferred; contact center leadership experience is a plus but not required. Comfort using technology, automation, and AI-enabled tools to improve customer and employee experiences is valued.
  • Bachelor's degree or equivalent experience preferred.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.

Athene is a Military Friendly Employer! Learn more about how we support our Veterans.

Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

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