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Contact Center Jobs (NOW HIRING)

Zufall Health Center

Contact Center Manager

Dover, NJ · On-site

$56.16K - $65.11K/yr

The Supervisor hires, trains, and monitors all contact center agents to ensure superior customer service and consistent response to patients and the public. Essential Functions, Duties, and ...

ZUFALL HEALTH CENTER INC

Contact Center Manager

Dover, NJ · On-site

$56.15K - $65.11K/yr

Under the general direction of the SVP of Site Operations, the Contact Center Manager oversees and operates the Zufall Health contact center that responds to all incoming patient and public ...

Classic Fun Center

Contact Center Assistant

Orem, UT

$16 - $19/hr

Job Opportunity We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and ...

Classic Fun Center

Contact Center Assistant

Orem, UT · On-site

$16 - $19/hr

Job Opportunity We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and ...

Classic Fun Center

Contact Center Assistant

Orem, UT · On-site

$16 - $19/hr

We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong ...

Northwest

Contact Center Supervisor

Buffalo, NY · On-site

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team. The ...

Northwest Bank

Contact Center Supervisor

Buffalo, NY · On-site

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team. The ...

Tampa Bay FCU

Contact Center Agent

Tampa, FL

$14.75 - $20/hr

Contact Center Agent As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming ...

Fortuity

Contact Center Supervisor

Columbus, OH

$55K - $65K/yr

Contact Center Supervisor Employer: Fortuity Employment Type: Full-time | On-site Pay Rate: $50,000 - $65,000 annual salary with opportunity for $5,000 bonus Location: Fortuity, 775 W. Broad St ...

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How much do contact center jobs pay per hour?

As of May 30, 2026, the average hourly pay for contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Representative, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes knowledge of specific industry platforms are commonly required. Outstanding patience, active listening, and resilience under pressure are the soft skills that set top performers apart. These skills and qualities ensure effective customer service, efficient issue resolution, and high customer satisfaction in a dynamic environment.

What are some common challenges faced by Contact Center agents, and how can they be addressed?

Contact Center agents often face challenges such as managing high call volumes, dealing with frustrated customers, and maintaining consistent service quality. To address these, many organizations provide robust training on communication and problem-solving, offer support through team leads or supervisors, and implement user-friendly technology to streamline workflows. Agents are encouraged to use available resources, take scheduled breaks, and collaborate with colleagues to share best practices and reduce stress. Developing strong resilience and adaptability is key to thriving in this fast-paced environment.

What are contact center jobs?

Contact center jobs involve handling customer communications for a company, usually through phone calls, emails, chat, or social media. Employees in these roles assist customers with inquiries, complaints, technical support, or sales. Contact center agents are trained to deliver excellent customer service and resolve issues efficiently. These positions often require strong communication skills, patience, and the ability to work in a fast-paced environment.

What is the difference between Contact Center vs Customer Service Representative?

AspectContact CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSame as Contact Center, often with additional product knowledge
Work EnvironmentCall centers, inbound/outbound calls, team-basedOffice or remote, handling customer inquiries
Industry UsageCommon in telecom, retail, financeWidespread across various sectors including retail, tech, healthcare

Both roles focus on customer interaction, but Contact Center positions typically involve working in a dedicated call center environment with a team handling high call volumes, while Customer Service Representatives may work in diverse settings, providing personalized support across multiple channels.

More about Contact Center jobs
What cities are hiring for Contact Center jobs? Cities with the most Contact Center job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
What states have the most Contact Center jobs? States with the most job openings for Contact Center jobs include:
Contact Center jobs near you
Infographic showing various Contact Center job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,507 per year, or $20.9 per hour.
Contact Center Manager

Contact Center Manager

Zufall Health Center

Dover, NJ • On-site

$56.16K - $65.11K/yr

Full-time

Posted 3 days ago

Zufall Health Center rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
Under the general direction of the SVP of Site Operations, the Contact Center Manager oversees and operates the Zufall Health contact center that responds to all incoming patient and public communications including telephone calls, text messages, and emails. The Supervisor hires, trains, and monitors all contact center agents to ensure superior customer service and consistent response to patients and the public.
Essential Functions, Duties, and Responsibilities
Specific Duties
  • Oversees the day-to-day operations of the contact center
  • Recruits, trains and ensures sustained competency of contact center staff in procedures and customer service.
  • Monitors and evaluates all data reports associated with the call center operations such as the productivity of staff and call center volume and trends, analyzes data, implements corrective measures in identified problem areas and develops processes for improvement opportunities.
  • Monitors the contact center staff's interactions with patients to ensure accuracy and excellent customer service.
  • Ensure all messages are retrieved and are responded to quickly.
  • Conducts QA audits and chart reviews to ensure accuracy of information entered into EHR by contact center staff.
  • Schedules contact center staff in conjunction with the needs of organization.
  • Acts as a back-up to all call center staff and answers phones or performs other call center duties as needed to maintain fully functioning center.
  • Identifies and responds to patient complaints as appropriate and escalates issues to appropriate manager as warranted.
  • Acts as liaison with afterhours answering services to ensure continued and effective communication and coordination.
  • Coordinates regularly with site managers to ensure proper patient scheduling.
  • Updates all contact center staff with changes to policies and procedures.
  • Collaborates with CIO to ensure appropriate use of technology to maintain efficient and effective operations.
  • Other tasks as needed and requested.

Communication
  • Maintains patients' confidentiality in compliance with HIPAA and other federal, state and local regulations as stated in the ZHC policies and procedures manual and ensures call center staff do as well.
  • Reads, writes, speaks, understands, and communicates in English and Spanish sufficiently to perform the duties of this position.

Additional duties
  • Consistently adheres to all departmental policies and procedures and maintains compliance with all rules and regulations as required by Zufall Health, HIPAA, NJ State Ambulatory regulations, Medicare and Medicaid, and any other legal requirements.
  • Conducts all aspects of the job in a professional and ethical manner
  • Develops teamwork approach with all staff and as manager, supports team in any needed capacity. Works with little to no supervision but uses available resources for problem resolution as indicated by circumstance or need however, presence at a Zufall site is essential.
  • Maintains high level of confidentiality.
  • Works collaboratively with team members to assure the optimal outcomes of care and service.
  • Utilizes departmental resources prudently and appropriately.
  • Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall Health Center.
  • Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues.
  • Always keeps supervisor informed of work-related issues.
  • Performs any additional duties as determined by the supervisor.

Requirements
  • Has knowledge of computer software programs such as Microsoft Word, electronic medical records and Outlook.
  • Has excellent customer service skills.
  • Able to work with very little supervision.
  • Able to work closely in a team environment.
  • Able to adapt quickly to unanticipated changes in workflow or work process, or frequent changes in insurance rules and coverage changes.
  • Able to understand, carry out, and remember verbal and written instructions.
  • Bilingual: English and Spanish preferred

Education, Training, and Experience
  • Bachelor's degree in management, business, social services or related experience
  • Have minimum of 1-year of experience in a customer service field, and 1 year of experience in a call center or busy office handling incoming calls. Healthcare experience is strongly preferred.
  • Have experience in staff management
  • Experience in a clinical/ambulatory care setting preferred.

Salary Description
$56,160-$65,105

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