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Contact Center Jobs (NOW HIRING)

Independent Living Systems LLC

Contact Center Agent

Ione, CA · On-site

$23.25 - $31.50/hr

Contact Center Agent We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and ...

Classic Fun Center

Contact Center Assistant

Orem, UT · On-site

$16 - $19/hr

Job Opportunity We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and ...

Independent Living Systems

Contact Center Agent

Oxnard, CA · On-site

$20 - $26/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

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Contact Center information

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How much do contact center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

What is a contact center job?

Contact center jobs involve handling customer communications for a company, usually through phone calls, emails, chat, or social media. Employees in these roles assist customers with inquiries, complaints, technical support, or sales. Contact center agents are trained to deliver excellent customer service and resolve issues efficiently. These positions often require strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by contact center agents, and how can they be addressed?

Contact Center agents often face challenges such as managing high call volumes, dealing with frustrated customers, and maintaining consistent service quality. To address these, many organizations provide robust training on communication and problem-solving, offer support through team leads or supervisors, and implement user-friendly technology to streamline workflows. Agents are encouraged to use available resources, take scheduled breaks, and collaborate with colleagues to share best practices and reduce stress. Developing strong resilience and adaptability is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a contact center representative, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes knowledge of specific industry platforms are commonly required. Outstanding patience, active listening, and resilience under pressure are the soft skills that set top performers apart. These skills and qualities ensure effective customer service, efficient issue resolution, and high customer satisfaction in a dynamic environment.

What is the difference between Contact Center vs Customer Service Representative?

AspectContact CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSame as Contact Center, often with additional product knowledge
Work EnvironmentCall centers, inbound/outbound calls, team-basedOffice or remote, handling customer inquiries
Industry UsageCommon in telecom, retail, financeWidespread across various sectors including retail, tech, healthcare

Both roles focus on customer interaction, but Contact Center positions typically involve working in a dedicated call center environment with a team handling high call volumes, while Customer Service Representatives may work in diverse settings, providing personalized support across multiple channels.

More about Contact Center jobs

What cities are hiring for Contact Center jobs?

Cities with the most Contact Center job openings:

What are the most commonly searched types of Contact Center jobs?

The most popular types of Contact Center jobs are:

What states have the most Contact Center jobs?

States with the most job openings for Contact Center jobs include:

Contact Center jobs near you
Infographic showing various Contact Center job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $43,507 per year, or $20.9 per hour.

Contact Center Engineer

Minneapolis, MN • On-site

Ameriprise Financial
Funds, Trusts and Financial Programs • 5 - 10K employees
Learn more about Ameriprise Financialexternal

$120K - $147K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago

Ameriprise rating

7.7

Company rating: 7.7 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

Job description

About Our Company
We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
Contact Center Engineer is responsible for the design, implementation, integration, and continual enhancement of enterprise contact center technologies. This role serves as a subject matter expert for Cisco Contact Center platforms, conversational AI solutions, voice biometrics and fraud detection, and related customer experience technologies.
Key Responsibilities
  • Design, implement, and support Cisco Contact Center solutions including Unified Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), Google Dialogflow CX, and Webex Contact Center.
  • Partner directly with business stakeholders to gather requirements, analyze customer experience needs, and translate business objectives into technical contact center solutions.
  • Design and implement IVR, self-service, routing, and customer engagement solutions utilizing Cisco contact center technologies, Google Dialogflow CX, and voice biometrics and fraud detection technologies.
  • Design, implement, and support conversational AI and deterministic routing solutions utilizing Google Dialogflow, Cisco AI Agent, or comparable conversational AI platforms.
  • Develop and maintain integrations between contact center platforms and enterprise systems, including CRM, authentication, customer data, fraud prevention, and third-party digital engagement solutions.
  • Collaborate with application development teams, architects, and vendors to design and deploy customer experience enhancements and contact center modernization initiatives.
  • Support migration and transformation efforts from traditional IVR technologies to AI-driven conversational experiences and intelligent virtual agents.
  • Deploy and optimize voice biometrics, fraud detection, authentication, and caller verification technologies for calling and contact center environments.
  • Participate in testing, validation, deployment planning, and production readiness activities for new contact center capabilities and enhancements.
  • Provide technical expertise across contact center technologies, IVR design, and customer experience best practices.

Required Qualifications
  • Bachelor's degree in computer science, Information Technology, Engineering, or equivalent experience.
  • 5+ years of experience supporting and engineering Cisco Contact Center solutions.
  • Strong hands-on experience with Cisco UCCE and/or PCCE environments.
  • Experience with Cisco Customer Voice Portal (CVP) and VXML-based IVR applications.
  • Experience with voice authentication, fraud detection, and voice biometrics platforms.
  • Experience with Webex Contact Center administration, implementation, or architecture.
  • Experience integrating contact center platforms and enterprise applications using REST APIs, JSON, authentication mechanisms, and related integration technologies.
  • Strong working knowledge of SQL for reporting, data analysis, troubleshooting, and validation of contact center and customer experience solutions.
  • Experience utilizing scripting and web technologies, including Python, PowerShell, JavaScript, and HTML, to support contact center automation, customization, administration, and operational efficiency initiatives.
  • Experience gathering business requirements and translating them into technical designs and deliverable solutions.
  • Hands-on experience with Google Dialogflow, Cisco AI Agent, or comparable conversational AI platforms.
  • Strong understanding of call routing strategies, self-service design, and customer journey optimization.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders.

Preferred Qualifications
  • Experience designing and supporting enterprise contact center deployments.
  • Experience with Cisco Finesse and gadget creation and customization.
  • Experience integrating CRM platforms such as Salesforce or custom enterprise applications.
  • Familiarity with cloud contact center platforms and hybrid contact center architectures.

Base Pay Salary
The estimated base salary for this role is $120,000 - $147,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Technology
Line of Business
TECH Technology
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

What Ameriprise employees say

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About Ameriprise

Sourced by ZipRecruiter

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

Industry

Funds, trusts and financial programs

Company size

5,001 - 10,000 Employees

Headquarters location

Minneapolis, MN, US

Year founded

1894

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