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Contact Center Jobs (NOW HIRING)

Classic Fun Center

Contact Center Assistant

Orem, UT · On-site

$16 - $19/hr

We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong ...

Northwest

Contact Center Supervisor

Buffalo, NY · On-site

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team. The ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

MED-EL Corporation

Contact Center Analyst

Durham, NC · On-site

Description About the Role The Contact Center Analyst plays a key role in driving operational excellence across the contact center. This position supports workforce management (WFM), reporting ...

MED-EL Corporation

Contact Center Analyst

Durham, NC · On-site

About the Role The Contact Center Analyst plays a key role in driving operational excellence across the contact center. This position supports workforce management (WFM), reporting, analytics, and ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

The Contact Center Supervisor serves as the bridge between frontline operations and strategic leadership by fostering accountability, continuous improvement, and a collaborative, customer-focused ...

DMI

Contact Center Supervisor

Sharonville, OH

The Contact Center Supervisor serves as the bridge between frontline operations and strategic leadership by fostering accountability, continuous improvement, and a collaborative, customer-focused ...

MTM, Inc.

Manager, Contact Center

Norton, VA · On-site

$65K - $80K/yr

The Manager, Contact Center (CC) is responsible for overseeing the daily operations of a high-volume Contact Center (CC) providing expertise and customer service support to contact center staff. The ...

O Bee Credit Union

Contact Center Manager

Lacey, WA · On-site

$80K - $114K/yr

As our Contact Center Manager , you'll oversee all Contact Center operations, ensuring the delivery of world-class service to our members. You'll lead through a combination of strategic leadership ...

DMI

Contact Center Supervisor

Sharonville, OH

The Contact Center Supervisor serves as the bridge between frontline operations and strategic leadership by fostering accountability, continuous improvement, and a collaborative, customer-focused ...

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All JobsContact Center Jobs

Contact Center information

See salary details

$15

$20

$32

How much do contact center jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Contact Center vs Customer Service Representative?

AspectContact CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSame as Contact Center, often with additional product knowledge
Work EnvironmentCall centers, inbound/outbound calls, team-basedOffice or remote, handling customer inquiries
Industry UsageCommon in telecom, retail, financeWidespread across various sectors including retail, tech, healthcare

Both roles focus on customer interaction, but Contact Center positions typically involve working in a dedicated call center environment with a team handling high call volumes, while Customer Service Representatives may work in diverse settings, providing personalized support across multiple channels.

What are contact center jobs?

Contact center jobs involve handling customer communications for a company, usually through phone calls, emails, chat, or social media. Employees in these roles assist customers with inquiries, complaints, technical support, or sales. Contact center agents are trained to deliver excellent customer service and resolve issues efficiently. These positions often require strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Contact Center Representative, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes knowledge of specific industry platforms are commonly required. Outstanding patience, active listening, and resilience under pressure are the soft skills that set top performers apart. These skills and qualities ensure effective customer service, efficient issue resolution, and high customer satisfaction in a dynamic environment.

What are some common challenges faced by Contact Center agents, and how can they be addressed?

Contact Center agents often face challenges such as managing high call volumes, dealing with frustrated customers, and maintaining consistent service quality. To address these, many organizations provide robust training on communication and problem-solving, offer support through team leads or supervisors, and implement user-friendly technology to streamline workflows. Agents are encouraged to use available resources, take scheduled breaks, and collaborate with colleagues to share best practices and reduce stress. Developing strong resilience and adaptability is key to thriving in this fast-paced environment.
More about Contact Center jobs
What cities are hiring for Contact Center jobs? Cities with the most Contact Center job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
What states have the most Contact Center jobs? States with the most job openings for Contact Center jobs include:
Contact Center jobs near you
Contact Center Assistant

Contact Center Assistant

Classic Fun Center

Orem, UT • On-site

$16 - $19/hr

Full-time

Posted 21 days ago

Job description


We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong commitment to providing excellent guest service. This position requires availability anytime between 8:45 AM - 7 PM.
Key Responsibilities:
  • Answer and manage incoming calls in a professional and courteous manner.
  • Handle booking inquiries, reservations, and other customer requests.
  • Provide accurate information about our services, products, and promotions.
  • Resolve customer issues promptly and effectively, ensuring a high level of guest satisfaction.
  • Maintain detailed and accurate records of customer interactions.
  • Work collaboratively with other team members to ensure seamless service delivery.
  • Follow established protocols and procedures to ensure consistency and quality in service.
  • Continuously update knowledge of company services and products.
  • Perform other related duties as assigned by the Contact Center Manager.

Key Attributes:
  • Enthusiastic and friendly demeanor.
  • Strong commitment to providing outstanding guest service.
  • Ability to work independently and as part of a team.
  • Capable of handling stressful situations with patience and professionalism.

Requirements
  • High school diploma or equivalent.
  • Previous experience in a contact center, guest service, or bookings role preferred.
  • Exceptional verbal communication skills.
  • Strong listening and problem-solving abilities.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in using computers and relevant software applications.
  • Flexible availability to work any time between 8:45 AM - 7 PM.
  • Spanish Speaking preferred.
  • 15-30 hours a week

Benefits
  • Pay ranging from $16-$19.
  • Free access to Classic for your family and friends.
  • Comprehensive training program
  • Opportunity for career advancement
  • Friendly and supportive work environment

Apply