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Contact Center Jobs (NOW HIRING)

Independent Living Systems LLC

Contact Center Agent

Napa, CA · On-site

$21.25 - $28.50/hr

Contact Center Agent We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and ...

Classic Fun Center

Contact Center Assistant

Orem, UT · On-site

$16 - $19/hr

We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong ...

Independent Living Systems

Contact Center Agent

Davis, CA · On-site

$17 - $23/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Sonoma, CA · On-site

$17 - $23/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Napa, CA · On-site

$17 - $23/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Napa, CA · On-site

$17 - $23/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

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How much do contact center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

What is a contact center job?

Contact center jobs involve handling customer communications for a company, usually through phone calls, emails, chat, or social media. Employees in these roles assist customers with inquiries, complaints, technical support, or sales. Contact center agents are trained to deliver excellent customer service and resolve issues efficiently. These positions often require strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by contact center agents, and how can they be addressed?

Contact Center agents often face challenges such as managing high call volumes, dealing with frustrated customers, and maintaining consistent service quality. To address these, many organizations provide robust training on communication and problem-solving, offer support through team leads or supervisors, and implement user-friendly technology to streamline workflows. Agents are encouraged to use available resources, take scheduled breaks, and collaborate with colleagues to share best practices and reduce stress. Developing strong resilience and adaptability is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a contact center representative, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes knowledge of specific industry platforms are commonly required. Outstanding patience, active listening, and resilience under pressure are the soft skills that set top performers apart. These skills and qualities ensure effective customer service, efficient issue resolution, and high customer satisfaction in a dynamic environment.

What is the difference between Contact Center vs Customer Service Representative?

AspectContact CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSame as Contact Center, often with additional product knowledge
Work EnvironmentCall centers, inbound/outbound calls, team-basedOffice or remote, handling customer inquiries
Industry UsageCommon in telecom, retail, financeWidespread across various sectors including retail, tech, healthcare

Both roles focus on customer interaction, but Contact Center positions typically involve working in a dedicated call center environment with a team handling high call volumes, while Customer Service Representatives may work in diverse settings, providing personalized support across multiple channels.

More about Contact Center jobs

What cities are hiring for Contact Center jobs?

Cities with the most Contact Center job openings:

What are the most commonly searched types of Contact Center jobs?

The most popular types of Contact Center jobs are:

What states have the most Contact Center jobs?

States with the most job openings for Contact Center jobs include:

Contact Center jobs near you
Infographic showing various Contact Center job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $43,507 per year, or $20.9 per hour.

Contact Center Agent

Independent Living Systems LLC

San Diego, CA • On-site

$17.25 - $23.25/hr

Other

Posted 9 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Contact Center Agent

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED.
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience and technical knowledge including accurate data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.
  • Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Experience with Microsoft Office Suite
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
  • Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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