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Contact Center Jobs (NOW HIRING)

Northwest

Contact Center Specialist

Buffalo, NY · On-site

Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's Contact Center is open Monday through Friday 8:00 AM ...

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

Job Type Full-time, Temporary Description The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across ...

MCI Careers

Contact Center Manager

Wichita, KS

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

Job Type Full-time, Temporary Description The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across ...

MCI Careers

Contact Center Manager

Savannah, GA · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Mesilla, NM · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

Onpoint

Contact Center Rep

Portland, OR

$22.25/hr

Contact Center Representative Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are ...

MCI Careers

Contact Center Manager

Killeen, TX

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

Lee Company

Contact Center Supervisor

Franklin, TN · On-site

The Facility Services Contact Center Supervisor is responsible for leading, coaching, and developing a team of Customer Experience Representatives and Dispatchers who support Facility Services ...

Cynet Systems

Contact Center SME

Jersey City, NJ

$75 - $80/hr

Job Overview Pay Range $75/hr - $80/hr Requirement/Must Have * 12+ years of experience in contact center technologies and CX solutions. * Proven track record in solution architecture and end-to-end ...

Alabama One Credit Union

Contact Center Agent

Tuscaloosa, AL · Remote

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles ...

PSECU

Contact Center Agent

Harrisburg, PA · On-site

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...

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All JobsContact Center Jobs

Contact Center information

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How much do contact center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Contact Center vs Customer Service Representative?

AspectContact CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSame as Contact Center, often with additional product knowledge
Work EnvironmentCall centers, inbound/outbound calls, team-basedOffice or remote, handling customer inquiries
Industry UsageCommon in telecom, retail, financeWidespread across various sectors including retail, tech, healthcare

Both roles focus on customer interaction, but Contact Center positions typically involve working in a dedicated call center environment with a team handling high call volumes, while Customer Service Representatives may work in diverse settings, providing personalized support across multiple channels.

What are contact center jobs?

Contact center jobs involve handling customer communications for a company, usually through phone calls, emails, chat, or social media. Employees in these roles assist customers with inquiries, complaints, technical support, or sales. Contact center agents are trained to deliver excellent customer service and resolve issues efficiently. These positions often require strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Contact Center Representative, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes knowledge of specific industry platforms are commonly required. Outstanding patience, active listening, and resilience under pressure are the soft skills that set top performers apart. These skills and qualities ensure effective customer service, efficient issue resolution, and high customer satisfaction in a dynamic environment.

What are some common challenges faced by Contact Center agents, and how can they be addressed?

Contact Center agents often face challenges such as managing high call volumes, dealing with frustrated customers, and maintaining consistent service quality. To address these, many organizations provide robust training on communication and problem-solving, offer support through team leads or supervisors, and implement user-friendly technology to streamline workflows. Agents are encouraged to use available resources, take scheduled breaks, and collaborate with colleagues to share best practices and reduce stress. Developing strong resilience and adaptability is key to thriving in this fast-paced environment.
More about Contact Center jobs
What cities are hiring for Contact Center jobs? Cities with the most Contact Center job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
What states have the most Contact Center jobs? States with the most job openings for Contact Center jobs include:
Contact Center jobs near you
Infographic showing various Contact Center job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,507 per year, or $20.9 per hour.
Contact Center Specialist

Contact Center Specialist

Northwest

Buffalo, NY • On-site

Full-time

Posted 26 days ago

Job description

NY0705 NY Region Business Office

Job Description

DESCRIPTION

Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.

Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a rotating basis.

Contact Center Specialists are eligible for a shift differential for hours worked after 5:00 PM.

ESSENTIAL FUNCTIONS:

  • Meet productivity standards and complete work in a timely manner
  • Ensure compliance with scheduling requirements and attendance standards
  • Maintain client and Northwest confidentiality
  • Meet service level standards
  • Achieve Contact Center performance standards
  • Serve as a Contact Center orientation trainer
  • Identify and resolve customer problems in an efficient manner
  • Gather and analyze information skillfully and develop alternative solutions
  • Manage difficult or emotional customer situations
  • Respond promptly to customer needs
  • Respond to requests and meet commitments
  • Speak clearly and persuasively in positive or negative situations
  • Educate clients on the benefits of Northwest products and services
  • Approach others in a tactful manner and reacting well under pressure
  • Demonstrate accuracy and thoroughness
  • Look for ways to improve and promote quality
  • Demonstrate excellent listening and interpretative skills
  • Demonstrate the ability to establish collaborative customer relationships in a fast paced environment
  • Aim to resolve customer inquiries utilizing a First Call Resolution approach
  • Appropriate use of established call policies and procedures and scripts
  • Provide support of Northwest technical products and services
  • Ability to troubleshoot online access issues
  • Make all outbound calls as delivered and instructed in an efficient manner
  • Document results as instructed
  • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
  • Knowledge of Northwest products and services
  • Knowledge of computer, mobile app and bill pay systems
  • Knowledge and proficiency of debit and credit card systems
  • Knowledge of Northwest's automated system

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • High School Diploma or Equivalent preferred
  • Associate Degree in Related Subject preferred

Work Experience:

  • Customer Service Experience preferred
  • Good Technological Background preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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