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Contact Center Associate Jobs (NOW HIRING)

BECU

Contact Center Associate

OR · Remote

$21.78 - $26.63/hr

As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are: Monday-Friday | 7:00 AM - 7:30 PM PST and Saturday | 9:00 AM - 1 ...

Kimball Midwest

Contact Center Associate

Columbus, OH · On-site

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest ...

Kitsap

Contact Center Associate

Bremerton, WA · On-site

$22.28 - $24/hr

About the Role Kitsap Credit Union is hiring full-time hourly Contact Center Associates to work out of our East Bremerton location. The first six months will be on-site, after which you may be ...

AAMC

Contact Center Associate

Washington, DC · On-site +1

$44K - $52K/yr

... contact resolution, quality standards, adherence, and customer satisfaction. Case Management & Escalation: * Determines when issues require escalation to a Senior Support Center Specialist and ...

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How much do contact center associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for contact center associate in the United States is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.04 per hour, depending on experience, location, and employer.

How does a Contact Center Associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are Contact Center Associates?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a Contact Center Associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What cities are hiring for Contact Center Associate jobs? Cities with the most Contact Center Associate job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
Who are the top companies hiring for Contact Center Associate jobs? The top employers for Contact Center Associate jobs are:
What states have the most Contact Center Associate jobs? States with the most job openings for Contact Center Associate jobs include:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,538 per year, or $21.9 per hour.
Contact Center Associate

Contact Center Associate

BECU

OR • Remote

$21.78 - $26.63/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

BECU rating

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS - because people helping peoplestarts with supporting you

  • 401(k) Company Match (up to 3%)

  • 4% annual contribution to your 401(k) by BECU

  • Medical, Dental and Vision (family contributions as well)

  • PTO Program + Exchange Program

  • Tuition Reimbursement Program

  • BECU Cares volunteer time off + donation match

Impact You'll Make

As a Contact Center Associate, you'll support BECU members by managing 70-100 inbound calls a day, resolving inquiries, documenting interactions, and meeting performance metrics for quality, productivity, and satisfaction. Your service and problemsolving skills will help members navigate complex needs while upholding BECU's high service standards.

Location: Candidates must reside in WA, OR, or ID

Remote Training: Monday-Friday | 8:00 AM - 4:45 PM PST

PostTraining: As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are:

Monday-Friday | 7:00 AM - 7:30 PM PST and Saturday | 9:00 AM - 1:30 PM PST

Schedules are based on business needs; 30day notice provided for shifts outside bid.

What You'll Do

  • Handle 70-100 inbound calls per day in a fastpaced contact center.
  • Deliver highquality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey.
  • Resolve member inquiries and escalations using sound judgment and creativity.
  • Able to adapt across multiple credit union functions while leveraging 15-20 systems a day to research and resolve member questions.
  • Meet performance standards for schedule adherence, attendance, and process procedures.
  • Identify opportunities to enhance the member experience.

Qualifications

  • High School Diploma + 1 year experience in customer service, or Bachelor's Degree.
  • Minimum 2 years of customer service experience required.

Preferred

  • 1 year of contact center experience.
  • 1 year of financial institution experience.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Comfortable in a highvolume, metrics-driven environment.
  • Successful completion of in-house training program after hire with no missed training sessions.
  • Ability to manage multiple priorities and handle escalated calls with professionalism.

Why BECU

  • Career growth and development opportunities
  • Supportive, collaborative team culture
  • Opportunity to make a meaningful impact for members every day

Apply today and grow your career with BECU.

EEO Statement:


BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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