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Contact Center Associate Jobs (NOW HIRING)

Kelly Services

Contact Center Associate

Midland, MI · On-site

$20 - $25/hr

Associate Contact Center Associate **Primary Location: Midland, MI 48642 ** **12 + months assignment - Onsite role ** **Shift: 8 AM - 5 PM / 4 days per week in office, 1 day remote, if desired & 5 ...

New

Turn2Partners

Contact Center Associate

VA · On-site

$21/hr

Why This Opportunity This newly created Contact Center Associate position offers an excellent opportunity to build experience within an established Financial Services organization while supporting ...

Seattle Credit Union

Contact Center Associate

Seattle, WA · On-site

$20 - $29/hr

Contact Center Associate Department: Contact Center FLSA Status: Non-Exempt Bilingual (English/Spanish) preferred Why Join Us? Seattle Credit Union is proud to be an employer committed to the growth ...

BECU

Contact Center Associate

OR · On-site +1

$21.78 - $26.63/hr

As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are: Monday-Friday | 7:00 AM - 7:30 PM PST and Saturday | 9:00 AM - 1 ...

BECU

Contact Center Associate

$21.78 - $26.63/hr

As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are: Monday-Friday | 7:00 AM - 7:30 PM PST and Saturday | 9:00 AM - 1 ...

Dupont

DuPont Contact Center Associate

Midland, MI · Hybrid

Why Join Us | DuPont Careers DuPont Contact Center Associate DuPont has an exciting opportunity for a technical Contact Center Associate within the Global DuPont Contact Center based in Midland ...

Kitsap

Contact Center Associate

Bremerton, WA · On-site

$22.28 - $24/hr

About the Role Kitsap Credit Union is hiring full-time hourly Contact Center Associates to work out of our East Bremerton location. The first six months will be on-site, after which you may be ...

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Contact Center Associate information

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How much do contact center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for contact center associate in the United States is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.04 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What cities are hiring for Contact Center Associate jobs?

Cities with the most Contact Center Associate job openings:

What are the most commonly searched types of Contact Center jobs?

The most popular types of Contact Center jobs are:

Who are the top companies hiring for Contact Center Associate jobs?

The top employers for Contact Center Associate jobs are:

What states have the most Contact Center Associate jobs?

States with the most job openings for Contact Center Associate jobs include:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $45,538 per year, or $21.9 per hour.

Contact Center Associate

Kelly Services

Midland, MI • On-site

$20 - $25/hr

Other

Posted 2 days ago

New

Job description

**Kelly

**¨NBSP;

is hiring for a Contact Center Associate for a 12-month contract role at Midland, MI 48642 with our prestigious client.Job Title: Associate Contact Center Associate

**Primary Location: Midland, MI 48642

**

**12 + months assignment - Onsite role

**

**Shift: 8 AM – 5 PM / 4 days per week in office, 1 day remote, if desired &

5 days per week in office, while training one month.

**

**Pay rate: $20 - 25/hr.

**

**Qualifications:

**

Client has an exciting opportunity for a technical Contact Center Associate within the Global Contact Center based in Midland, Michigan. This role serves as a key connection between customers, prospects, and businesses, delivering exceptional service and support across a variety of channels. The ideal candidate is a fast learner, effective communicator, and self-starter who thrives in a dynamic environment. Success in this role requires strong written and verbal English communication skills, attention to detail, and the ability to quickly absorb product and business knowledge while maintaining a high level of customer focus. Working collaboratively with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, the Contact Center Associate helps customers find solutions and ensures a positive customer experience.

**Key Responsibilities

**

• Provide customer support through phone, email, web forms, and social media.

• Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.

• Process warranty claims for consumer products.

• Accurately document customer interactions and inquiry details.

• Collaborate with business partners across global teams to resolve customer issues efficiently.

• Participate in ongoing product and process training to continually expand knowledge and skills.

**Qualifications & Competencies

**

• Bachelor's degree or equivalent work experience.

• Previous technical contact center experience preferred.

• Strong ability to learn new systems, products, and processes quickly.

• Self-motivated with the ability to work independently while contributing to a team environment.

• Excellent written and verbal communication skills, with a strong proficiency in the English language.

• Highly detail-oriented with a commitment to accuracy and quality.

• Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.

• Proficiency with Microsoft Office applications, including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, and Word.

**Additional Qualifications

**

• Experience with Customer Relationship Management (CRM) systems; Salesforce experience is a plus.

• Building and construction industry knowledge is a plus.

• Spanish language proficiency is a plus.

**If you feel this role interests you, feel free to apply or refer someone who would be a good fit.

**

You should be proficient in:

  • Bachelor's Degree
  • Language: Spanish
  • Building and construction industry
  • Building and construction industry knowledge
  • CRM
  • customer inquiries
  • Customer Relationship Management
  • customer support
  • quality & regulatory questions
  • SALESFORCE
  • technical contact center
  • technical support

Machines & technologies you'll use:

  • Salesforce
  • MS OFFICE