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Contact Center Associate Jobs (NOW HIRING)

Kelly Services

Contact Centre Associate

Midland, MI · Hybrid

$20 - $23/hr

Job Title: Associate Customer Service Representative/Contact Centre Associate Primary Location: Midland, MI 48674 12-month contract - Onsite role Shift: 8 AM - 5 PM Pay rate: $20 - 23/hr.

Kelly Services

Contact Centre Associate

Midland, MI · Hybrid

$20 - $23/hr

Job Title: Associate Customer Service Representative/Contact Centre Associate Primary Location: Midland, MI 48674 12-month contract - Onsite role Shift: 8 AM - 5 PM Pay rate: $20 - 23/hr.

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How much do contact center associate jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for contact center associate in the United States is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.04 per hour, depending on experience, location, and employer.

What does a contact center associate do?

A contact center associate handles customer inquiries, provides support, and resolves issues via phone, email, or chat. They use communication skills and may utilize customer service software to assist clients efficiently and professionally.

How does a Contact Center Associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

How can I make 2000 a week working from home?

Contact Center Associates can increase earnings by working full-time, handling high call volumes, and gaining specialized skills or certifications such as in customer service or technical support. Some roles offer overtime or performance bonuses that can help reach higher weekly income targets, but earning $2000 weekly typically requires consistent full-time hours and experience in a high-demand environment.

What is the role of a call center associate?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, and resolve issues related to products or services. They often use customer relationship management (CRM) software and need good communication and problem-solving skills to ensure customer satisfaction.

What are Contact Center Associates?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a Contact Center Associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What jobs pay 4000 a week without a degree?

Contact Center Associate roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require certifications, licenses, or extensive experience. Most roles offering such high weekly pay are either highly specialized or involve commission-based earnings.
What cities are hiring for Contact Center Associate jobs? Cities with the most Contact Center Associate job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
What states have the most Contact Center Associate jobs? States with the most job openings for Contact Center Associate jobs include:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,538 per year, or $21.9 per hour.
Contact Centre Associate

Contact Centre Associate

Kelly Services

Midland, MI • Hybrid

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

Kelly is hiring for an Associate Customer Service Representative/Contact Centre Associate for a 12-month contract role at 4707 Detroit Ave, 1501 Larkin Center Dr, Midland, MI 48674 with our prestigious client.
Job Title: Associate Customer Service Representative/Contact Centre Associate
Primary Location: Midland, MI 48674
12-month contract - Onsite role
Shift: 8 AM – 5 PM
Pay rate: $20 - 23/hr.
Qualifications:
Client has an open position for a Contact Center Associate within the Customer Service Organization Center located in Midland, Michigan. The Contact Center Associate serves as an interface between customers, prospects, and our businesses to deliver exceptional service. The Contact Center Associate provides solutions to the customer while collaborating closely with functional partners: Technical Service, Quality & Regulatory, Marketing & Sales, etc.
Qualifications & Competencies:
• Bachelor’s Degree or equivalent work experience
• Prior experience in a contact center is preferred
• Strong ability to meet deadlines, multitask, and prioritize effectively
• High level of accuracy and detail-oriented
• Strong listening, oral, and written communication skills
• Proficiency in Microsoft Office applications (Excel, OneNote, Outlook, PowerPoint, Teams, Word)
• Familiarity with Customer Relationship Management (CRM) applications, Salesforce is a plus
• Practical knowledge in the building and construction industry
• Cultural awareness and ability to work effectively within a diverse team
• Fluency in English is required; Spanish fluency is a plus
Responsibilities:
• Provide support through phone, email, contact forms, and social media channels.
• Assist with diverse customer inquiries, including technical support, literature requests, purchase information, and quality & regulatory questions
• Process warranty claims for consumer products
• Documentation of customer interactions
• Collaborate with global business contacts to resolve customer issues
• Participate in product training for continuous learning and development
Scheduler details:
8 am – 5 pm / lunch is 12-1pm, EST
4 days per week in office, 1 day remote, if desired.
5 days per week in office, while training
If you feel this role interests you, feel free to apply or refer someone who would be a good fit.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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