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Contact Center Associate Jobs (NOW HIRING)

Mac Properties

Contact Center Associate

Chicago, IL · On-site

$19/hr

The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically ...

New

Mac Properties

Contact Center Associate

Chicago, IL

$19/hr

The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically ...

New

Kimball Midwest

Contact Center Associate

Columbus, OH · On-site

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest ...

AAMC

Contact Center Associate

Washington, DC · On-site +1

Contact Center Associate serves as the frontline representative of the Support Center and is responsible for delivering exceptional customer support to a diverse range of AAMC audiences: Pre-Medical ...

Mac Properties

Contact Center Associate

Chicago, IL · On-site

$19/hr

The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically ...

New

SNB Technologies

Contact Center Associate

Hancock, MI · On-site

Tags customer service, customer contact, support, digital & payments, ACH, wire origination, Reg E, remote deposit capture, OLB, NACHA, multi-tasking, professional EOE Statement Superior National ...

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How much do contact center associate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for contact center associate in the United States is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.04 per hour, depending on experience, location, and employer.

What does a contact center associate do?

A contact center associate handles customer inquiries, provides support, and resolves issues via phone, email, or chat. They use communication skills and may utilize customer service software to assist clients efficiently and professionally.

How does a Contact Center Associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

How can I make 2000 a week working from home?

Contact Center Associates can increase earnings by working full-time, handling high call volumes, and gaining specialized skills or certifications such as in customer service or technical support. Some roles offer overtime or performance bonuses that can help reach higher weekly income targets, but earning $2000 weekly typically requires consistent full-time hours and experience in a high-demand environment.

What is the role of a call center associate?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, and resolve issues related to products or services. They often use customer relationship management (CRM) software and need good communication and problem-solving skills to ensure customer satisfaction.

What are Contact Center Associates?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a Contact Center Associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What jobs pay 4000 a week without a degree?

Contact Center Associate roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require certifications, licenses, or extensive experience. Most roles offering such high weekly pay are either highly specialized or involve commission-based earnings.
What cities are hiring for Contact Center Associate jobs? Cities with the most Contact Center Associate job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
What states have the most Contact Center Associate jobs? States with the most job openings for Contact Center Associate jobs include:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,538 per year, or $21.9 per hour.
Contact Center Associate

Contact Center Associate

Metropolitan Commercial Bank

New York, NY • On-site

Full-time

Posted 9 days ago

Job description

Come Work With Us:
Metropolitan Commercial Bank ("MCB" or the "Bank") is a New York City-based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals. Founded in 1999, MCB operates banking centers in Manhattan and Boro Park, Brooklyn, within New York City, as well as in Great Neck on Long Island, New York, and Lakewood, New Jersey. The Bank recently expanded to Miami, Florida with their newest Brickell banking center.
Metropolitan Commercial Bank offers a comprehensive suite of commercial, business, and personal banking products and services to small businesses, middle-market and corporate enterprises, private and public institutions, municipalities, and local government entities.
The Bank has earned national recognition for its financial performance, innovation, and strategic growth. The Bank was named one of Newsweek's Best Regional Banks in 2024 and 2025. Additionally, MCB recently received Editor's Choice recognition at the Banking Tech Awards USA for Digital Onboarding & Omnichannel Banking and in 2026, the Bank earned Great Place To Work certification and received the Web Award Standard of Excellence for MCBankNY.com.
We are a client-focused organization that values technological innovation and excellence. A strong technical mindset, AI fluency, and adaptive skills are essential for our employees to effectively contribute to our mission and drive our success. We foster human-AI teaming and strong governance to ensure technology is used responsibly and in alignment with Bank policies and procedures. For more information about the Bank, please visit the Bank's website at MCBankNY.com.
Position Summary:
The purpose is to be primary contact for Metropolitan Commercial Bank's clients. This position plays a critical role in delivering exceptional customer experience during every client interaction. Our goal is to simplify the customer experience and deliver outstanding service to every client, every time, ensuring high levels of customer satisfaction.
As a Contact Center Associate, you'll work in an exciting environment where you'll answer questions, solve problems and help our clients achieve financial wellness. Our Contact Center teams are well-trained and share their expertise in bank products and services with our clients. For that reason, the Contact Center has become a career launch pad for those who seek to expand their experience and influence within the bank.
Standard 4-day in-office requirement, 1 day remote (of your choosing and subject to manager's approval)
Essential Functions & Responsibilities
  • Provide customer service and respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels for Retail and Business clients.
  • Manage complaints while maintaining an elevated level of customer satisfaction.
  • Adhere to company standards for call quality, company policies and procedures.
  • Efficiently and accurately troubleshoot customer issues and identify solutions, escalate complex issues to supervisors when necessary.
  • Assist Treasury Management clients with self-service guidance, navigation, transaction disputes, technical difficulties and other issue resolution.
  • Assist in the development of user manuals and reference guides.
  • Escalating complaints appropriately to Compliance department and other teams for review.
  • Perform periodic operational activities. Assist on UAT and other testing efforts of systems and procedures.
  • Create, manage and follow through appropriate escalations and case creations.
  • Collaborate with different internal teams such as Operations and Branches to resolve client inquiries.
  • Provide feedback and insights to management regarding common customer issues and potential process improvements.
  • Work on additional tasks, assignments and internal projects as needed.

Qualifications & Skills:
The ideal candidate will possess the following credentials:
  • At least 2 years' banking experience, particularly in direct-contact customer services.
  • Treasury management products experience and knowledge.
  • Prefer a bachelor's degree or equivalent work experience in the field of banking or finance.
  • Working knowledge and understanding of federal/state laws regarding bank operations including NACHA and the FFIEC Guidance as it pertains to electronic banking.
  • Ability to operate banking software and other general office equipment. Working knowledge of Microsoft Office products. Experience with file and data mapping, imports and exports.
  • Strong organizational, verbal, and written communication skills with a customer-centric attitude.
  • Able to work with minimal direction, demonstrate initiative-taking, problem-solving ability, deal with time pressures and changing priorities.
  • Flexibility and patience to work in a fast-paced environment. Be a team player and maintain a positive outlook.
  • Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

Potential Salary: $70k - $75k annually
This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.
Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
MCB maintains a drug free workplace.

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