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Contact Center Associate Jobs in North Riverside, IL

Mac Properties

Contact Center Associate

Chicago, IL · On-site

$19/hr

The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically ...

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports dual contact center operations : retail customer support for store associates experiencing procedural or operational difficulties using proprietary IT applications, and MSP ...

Urgent

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports dual contact center operations : retail customer support for store associates experiencing procedural or operational difficulties using proprietary IT applications, and MSP ...

Urgent

TOGA Technology

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports dual contact center operations : retail customer support for store associates experiencing procedural or operational difficulties using proprietary IT applications, and MSP ...

TriWest Healthcare

Performance Coach Contact Center

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Performance Coach of Contact Center Performance team is responsible for mentoring ... Associate or bachelor's degree in business, Communication, or a related field is preferred • ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... This coverage provides coverage for routine eye exams, glasses, and contact lenses. Income ...

Busey

Banking Center Manager | Burr Ridge

Burr Ridge, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary The Banking Center Manager II (BCM) is responsible for managing a banking center ... Any email or verbal contact with any Busey associate is inadequate to create a binding agreement.

New

Aquent

Business Analyst - AI Guidance

Chicago, IL · On-site +1

$50 - $55/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Supporting the Lead Product Manager, the Business Analyst will help implement AI-enabled, real-time guidance tools for front-office contact center associates. You will partner with IT, Operations, ...

Crate & Barrel Holdings

Mailroom Associate

Naperville, IL · On-site

$16 - $19/hr

With a team of more than 8,000 associates spanning 130 store and distribution locations across the ... Center, Contact Center, and store * Proficiently manage the storage, organization, and ...

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All JobsContact Center Associate JobsContact Center Associate Jobs in North Riverside, IL

Contact Center Associate information

See North Riverside, IL salary details

$15

$22

$25

How much do contact center associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for contact center associate in North Riverside, IL is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $24.23 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What cities near North Riverside, IL are hiring for Contact Center Associate jobs?

Cities near North Riverside, IL with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in North Riverside, IL as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $45,883 per year, or $22.1 per hour.

Contact Center Associate

Mac Properties

Chicago, IL • On-site

$19/hr

Full-time

Posted 23 days ago

Job description

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City.
The available shift for this role is 3p-11:30p with a pay rate of $19/hour. Typical schedules are Tuesday-Saturday or Sunday-Thursday.
The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically provide customer assistance via telephone, chat, email and social media support for Mac's prospective and current residents. This customer service based role requires high attention to detail and a desire to help customers who need additional information and have questions.
DUTIES AND RESPONSIBILITIES:

  • Enthusiastically communicate with prospective and current residents, anticipate their needs, provide professional and courteous service, and respond promptly and professionally.
  • Creates memorable customer service experiences with a warm, welcoming personality.
  • Develops a thorough knowledge of customer service protocol, features, and attracts customers by answering product and service questions accurately, professionally, timely, and thoroughly.
  • Assists in the sales process by setting appointments for Leasing Consultants and prospective tenants.
  • Completes residential lease applications and new resident files including Credit/Criminal history checks and Employer/Landlord verifications
  • Performs other related duties and assignments as required


QUALIFICATIONS:

  • Customer Service Minded People Person. The best part of serving others is creating experiences for them that go beyond the expected. Strong troubleshooting and relationship-building skills. Positive attitude, strong work ethic and self-motivation.
  • Great communicator. Providing an amazing apartment rental experience requires the ability to communicate professionally and thoroughly (written, verbal, and listening) with prospective clients.
  • Experience. At least 2 years of previous experience passionately building relationships with clients and providing an outstanding customer service experience to others.
  • High School Diploma or equivalent is required for this role.
  • Requires basic computer skills, including computer and telephone systems. Experience with Salesforce a plus.


Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

Employment Type: Full-Time

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