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Contact Center Associate Jobs in North Riverside, IL

Mac Properties

Contact Center Associate

Chicago, IL · On-site

$19/hr

The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically ...

New

Mac Properties

Contact Center Associate

Chicago, IL

$19/hr

The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically ...

Mac Properties

Contact Center Associate

Chicago, IL · On-site

$19/hr

The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically ...

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All JobsContact Center Associate JobsContact Center Associate Jobs in North Riverside, IL

Contact Center Associate information

See North Riverside, IL salary details

$15

$22

$25

How much do contact center associate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for contact center associate in North Riverside, IL is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $24.23 per hour, depending on experience, location, and employer.

What does a contact center associate do?

A contact center associate handles customer inquiries, provides support, and resolves issues via phone, email, or chat. They use communication skills and may utilize customer service software to assist clients efficiently and professionally.

How does a Contact Center Associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

How can I make 2000 a week working from home?

Contact Center Associates can increase earnings by working full-time, handling high call volumes, and gaining specialized skills or certifications such as in customer service or technical support. Some roles offer overtime or performance bonuses that can help reach higher weekly income targets, but earning $2000 weekly typically requires consistent full-time hours and experience in a high-demand environment.

What is the role of a call center associate?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, and resolve issues related to products or services. They often use customer relationship management (CRM) software and need good communication and problem-solving skills to ensure customer satisfaction.

What are Contact Center Associates?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a Contact Center Associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What jobs pay 4000 a week without a degree?

Contact Center Associate roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require certifications, licenses, or extensive experience. Most roles offering such high weekly pay are either highly specialized or involve commission-based earnings.
What cities near North Riverside, IL are hiring for Contact Center Associate jobs? Cities near North Riverside, IL with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in North Riverside, IL as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $45,883 per year, or $22.1 per hour.
Contact Center Associate

Contact Center Associate

Mac Properties

Chicago, IL • On-site

$19/hr

Full-time

Posted 2 days ago

Job description

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City.
The available shift for this role is 3p-11:30p with a pay rate of $19/hour. Typical schedules are Tuesday-Saturday or Sunday-Thursday.
The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically provide customer assistance via telephone, chat, email and social media support for Mac’s prospective and current residents. This customer service based role requires high attention to detail and a desire to help customers who need additional information and have questions.
DUTIES AND RESPONSIBILITIES:

  • Enthusiastically communicate with prospective and current residents, anticipate their needs, provide professional and courteous service, and respond promptly and professionally.  
  • Creates memorable customer service experiences with a warm, welcoming personality.
  • Develops a thorough knowledge of customer service protocol, features, and attracts customers by answering product and service questions accurately, professionally, timely, and thoroughly.
  • Assists in the sales process by setting appointments for Leasing Consultants and prospective tenants.
  • Completes residential lease applications and new resident files including Credit/Criminal history checks and Employer/Landlord verifications
  • Performs other related duties and assignments as required

 
QUALIFICATIONS:

  • Customer Service Minded People Person.  The best part of serving others is creating experiences for them that go beyond the expected. Strong troubleshooting and relationship-building skills. Positive attitude, strong work ethic and self-motivation.
  • Great communicator.  Providing an amazing apartment rental experience requires the ability to communicate professionally and thoroughly (written, verbal, and listening) with prospective clients.
  • Experience.  At least 2 years of previous experience passionately building relationships with clients and providing an outstanding customer service experience to others.
  • High School Diploma or equivalent is required for this role.
  • Requires basic computer skills, including computer and telephone systems. Experience with Salesforce a plus.


Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

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