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Contact Center Associate Jobs in Addison, IL (NOW HIRING)

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

This role supports dual contact center operations : retail customer support for store associates experiencing procedural or operational difficulties using proprietary IT applications, and MSP ...

Urgent

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

This role supports dual contact center operations : retail customer support for store associates experiencing procedural or operational difficulties using proprietary IT applications, and MSP ...

Urgent

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... This coverage provides coverage for routine eye exams, glasses, and contact lenses. Income ...

Crate&Barrel

Mailroom Associate

Naperville, IL · On-site

$15.75 - $18.75/hr

The Mailroom Associate drives company sales growth and enhances profitability for Crate and Barrel ... Center, Contact Center, and store * Proficiently manage the storage, organization, and ...

Canlan Sports

Customer Care Associate

Dundee, IL · On-site

$14.25 - $19.75/hr

Job Summary The Customer Care Associate (CCA) maintains the health & safety of our customers whilst ... The CCA will also be the primary point of contact for the Contact Center and will field all calls.

Crate & Barrel Holdings

Mailroom Associate

Naperville, IL · On-site

$15.75 - $18.75/hr

With a team of more than 8,000 associates spanning 130 store and distribution locations across the ... Center, Contact Center, and store * Proficiently manage the storage, organization, and ...

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All JobsContact Center Associate JobsContact Center Associate Jobs in Addison, IL

Contact Center Associate information

See Addison, IL salary details

$15

$21

$25

How much do contact center associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for contact center associate in Addison, IL is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $24.09 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Addison, IL?

The most popular types of Contact Center jobs in Addison, IL are:

What cities near Addison, IL are hiring for Contact Center Associate jobs?

Cities near Addison, IL with the most Contact Center Associate job openings:

Contact Center Associate jobs near you

Contact Center Sales Manager

Plainfield, IL • On-site

Spring-Green Enterprises Inc. & Subsidiaries
See more jobs at Spring-Green Enterprises Inc. & Subsidiariesexternal

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

SGE Marketing Services Inc, is an affiliate company of Spring-Green Enterprises parent company seeking a full-time Contact Center Sales Manager based out of Plainfield, IL.  This is a hybrid position with flexibility to work remote part of the year, along with expectations to work in the Plainfield IL, office during our busy season.  
We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation.  Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
Annual salary
$60k based on experience.
Summary
Under the guidance of the Director of Contact Center Sales, the Contact Center Sales Manager (CCSM) oversees the Contact Center Sales team and implements initiatives that support business growth for Spring-Green Franchises. The CCSM serves as the subject matter expert in all aspects of the Sales Team’s operational functions, (including inbound customer acquisition, outbound acquisition and upsell calls, outbound property evaluation follow-up calls, and property measurement collections), and ensures all sales agents are held accountable to maximizing their contributions to the team and are consistently meeting established levels of performance.
Essential Duties and Responsibilities
  • Manage a year-round staff of up to 10 people as well as the addition and integration of a larger seasonal staff of contact center representatives each spring.
  • Ensure Sales Team's sales performance targets are consistently met and exceeded.
  • Work with the Director of Sales to develop appropriate sales techniques to help drive sales performance and partner with the Training team to deploy these techniques to the staff.
  • Communicate directly with multiple levels of contact center staff as well as members of Spring Green’s marketing, technology and operations departments.
  • Directly oversee and interact both onsite and virtually with internal and outsourced inbound sales team.
  • Oversee and ensure successful execution of all outbound sales campaigns.
  • Work with the training team to provide and update documentation of sales process, procedures and scripts as needed.
  • Work with Quality Assurance team to ensure telephone communications are consistent with the Sales Team’s expectations as well as company policies and initiatives and analyze QA results to refine sales processes and procedures. 
  • Work with Work Force Management team in creation of staffing plan and communication of daily and weekly staff adjustments as needed based on attendance, call volume, etc.
  • Monitor and respond to contact center sales inquiries from Spring Green Franchise Owners and the company-owned franchises’ customer service team.
  • Monitors and ensure the timely completion of measurement collection as requested.
  • Manage billing of contact center costs to Spring Green Franchises as
Education and/or Experience
  • High school diploma or general education degree (GED) required, Associates degree or some college course work in Business, Sales, Marketing, Communications, or related subject matter preferred.
  • Minimum two to five or more years of sales contact center/call center experience with a minimum of two to three years of successful lead, supervisory or managerial experience.
Computer Skills
Advanced knowledge of call tracking software to record customer data, conversation details and reporting features.  Intermediate knowledge of MS Word, Excel, PowerPoint and Microsoft Outlook.
 Licenses
Valid driver’s license required with good driving record required for local travel for various meetings and/or training activities.
Equal Opportunity Employer
Check out our websites for more information about us!
https://www.spring-green.com/lawn-care-locations/naperville-il 
https://www.petbutler.com/about-us/
To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS).  These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles.  Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants.  By submitting your application, you acknowledge that your application may be processed using these tools. 

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

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