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Contact Center Manager Jobs in Addison, IL (NOW HIRING)

Pwc

Contact Center Transformation - Manager

Chicago, IL · On-site

$99K - $232K/yr

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Manager & Summary The Opportunity As a Contact Center Transformation Manager, you will lead the charge in ...

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

The overnight Team Lead must be adept at managing after-hours and weekend support operations ... As our Junior Contact Center Team Lead, you must also have excellent customer service and ...

Urgent

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

The overnight Team Lead must be adept at managing after-hours and weekend support operations ... As our Junior Contact Center Team Lead, you must also have excellent customer service and ...

Urgent

USA Clinics Group

Contact Center Supervisor

Northbrook, IL · On-site

$24 - $26/hr

The Contact Center Supervisor is responsible for driving results within the Patient Registering and ... This involves effective coaching, development, reporting and performance management that will yield ...

cap

Contact Center Agent

Winnetka, IL

$24 - $30/hr

Brief Description The Contact Center Agent is responsible for: * Providing front line service to ... to appropriate management staff. * Participate in special projects. * Perform other duties as ...

Pwc

Contact Center Transformation - Director

Chicago, IL · On-site

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Director & Summary The Opportunity As a Contact Center Transformation - Director, you will lead the charge in ...

InterSources

AWS Contact Center Lead

Chicago, IL · On-site

Role:- AWS Contact Center Lead Location:- Remote - We are seeking an experienced AWS Contact Center Lead to design, implement, and manage cloud-based contact center solutions using Amazon Connect and ...

USA Clinics Group

Contact Center Supervisor

Northbrook, IL · On-site

$24 - $26/hr

The Contact Center Supervisor is responsible for driving results within the Patient Registering and ... This involves effective coaching, development, reporting and performance management that will yield ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Addison, IL

Contact Center Manager information

See Addison, IL salary details

$21.5K

$65.8K

$98.2K

How much do contact center manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for contact center manager in Addison, IL is $65,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $75,100.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Addison, IL?

The most popular types of Contact Center jobs in Addison, IL are:

What cities near Addison, IL are hiring for Contact Center Manager jobs?

Cities near Addison, IL with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Addison, IL as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $65,763 per year, or $31.6 per hour.

Contact Center Sales Manager

Plainfield, IL • On-site

Spring-Green Enterprises Inc. & Subsidiaries
See more jobs at Spring-Green Enterprises Inc. & Subsidiariesexternal

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

SGE Marketing Services Inc, is an affiliate company of Spring-Green Enterprises parent company seeking a full-time Contact Center Sales Manager based out of Plainfield, IL.  This is a hybrid position with flexibility to work remote part of the year, along with expectations to work in the Plainfield IL, office during our busy season.  
We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation.  Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
Annual salary
$60k based on experience.
Summary
Under the guidance of the Director of Contact Center Sales, the Contact Center Sales Manager (CCSM) oversees the Contact Center Sales team and implements initiatives that support business growth for Spring-Green Franchises. The CCSM serves as the subject matter expert in all aspects of the Sales Team’s operational functions, (including inbound customer acquisition, outbound acquisition and upsell calls, outbound property evaluation follow-up calls, and property measurement collections), and ensures all sales agents are held accountable to maximizing their contributions to the team and are consistently meeting established levels of performance.
Essential Duties and Responsibilities
  • Manage a year-round staff of up to 10 people as well as the addition and integration of a larger seasonal staff of contact center representatives each spring.
  • Ensure Sales Team's sales performance targets are consistently met and exceeded.
  • Work with the Director of Sales to develop appropriate sales techniques to help drive sales performance and partner with the Training team to deploy these techniques to the staff.
  • Communicate directly with multiple levels of contact center staff as well as members of Spring Green’s marketing, technology and operations departments.
  • Directly oversee and interact both onsite and virtually with internal and outsourced inbound sales team.
  • Oversee and ensure successful execution of all outbound sales campaigns.
  • Work with the training team to provide and update documentation of sales process, procedures and scripts as needed.
  • Work with Quality Assurance team to ensure telephone communications are consistent with the Sales Team’s expectations as well as company policies and initiatives and analyze QA results to refine sales processes and procedures. 
  • Work with Work Force Management team in creation of staffing plan and communication of daily and weekly staff adjustments as needed based on attendance, call volume, etc.
  • Monitor and respond to contact center sales inquiries from Spring Green Franchise Owners and the company-owned franchises’ customer service team.
  • Monitors and ensure the timely completion of measurement collection as requested.
  • Manage billing of contact center costs to Spring Green Franchises as
Education and/or Experience
  • High school diploma or general education degree (GED) required, Associates degree or some college course work in Business, Sales, Marketing, Communications, or related subject matter preferred.
  • Minimum two to five or more years of sales contact center/call center experience with a minimum of two to three years of successful lead, supervisory or managerial experience.
Computer Skills
Advanced knowledge of call tracking software to record customer data, conversation details and reporting features.  Intermediate knowledge of MS Word, Excel, PowerPoint and Microsoft Outlook.
 Licenses
Valid driver’s license required with good driving record required for local travel for various meetings and/or training activities.
Equal Opportunity Employer
Check out our websites for more information about us!
https://www.spring-green.com/lawn-care-locations/naperville-il 
https://www.petbutler.com/about-us/
To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS).  These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles.  Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants.  By submitting your application, you acknowledge that your application may be processed using these tools. 

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

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