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Kimball Midwest

Contact Center Associate

Columbus, OH · On-site

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest ...

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Contact Center Specialist I

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Contact Center Specialists works to achieve monthly call quality performance while educating ... Associate Degree in Related Subject preferred Work Experience: * Customer Service Experience ...

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Contact Center Associate

Kimball Midwest

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Kimball Midwest rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

303rd of 419 rated retail wholesalers

Job description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location.
As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots-where employees are recognized as individuals and our culture remains a top priority
Responsibilities
  • Responsible for providing excellent customer service for sales reps, customer, and internal staff
  • Adhere to company scripts, policies and quality standards.
  • Ability to handle high call volume and multitask
  • Provide accurate information regarding products, services, policies and procedures.
  • Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
  • Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
  • Performs monthly call tracking
  • Performs quarterly time tracking
  • Responds same day to all voicemails, emails, and Teams messages received within working hours

Qualifications
  • High school diploma or GED
  • Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
  • The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
  • Previous call center, customer service experience is preferred
  • The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
  • The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
  • The successful completion of a ninety (90) day orientation period

Additional Information
This role is Monday- Friday with the hours of 10:00am-6:30pm.
***This role is onsite.
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.

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