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Contact Center Specialist I

Columbus, OH · On-site

Contact Center Specialists works to achieve monthly call quality performance while educating ... Associate Degree in Related Subject preferred Work Experience: * Customer Service Experience ...

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A map of the United States highlighting the number of Contact Center Associate job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Contact Center Associate job openings in each state, with California having the most at 2 and Alaska the least at 0.

Part-Time Contact Center Associate

Kimball Midwest

Columbus, OH • On-site

Part-time

Re-posted 13 days ago

Kimball Midwest rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

302nd of 418 rated retail wholesalers

Job description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Part-Time Contact Center Associate I for our Columbus, Ohio location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
  • Responsible for providing excellent customer service for sales reps, customer, and internal staff
  • Adhere to company scripts, policies and quality standards.
  • Ability to handle high call volume and multitask
  • Provide accurate information regarding products, services, policies and procedures.
  • Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
  • Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
  • Performs monthly call tracking
  • Performs quarterly time tracking
  • Responds same day to all voicemails, emails, and Teams messages received within working hours

Qualifications
  • High school diploma or GED
  • Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
  • The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
  • Previous call center, customer service experience is preferred
  • The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
  • The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
  • The successful completion of a ninety (90) day orientation period

Additional Information
This role is Monday- Friday with the hours of 6:30am-10:30am.
***This role is onsite.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.
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