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Contact Center Associate Jobs in Spring, TX (NOW HIRING)

Employer Flexible

Contact Center Specialist

Houston, TX · On-site

As a Contact Center Specialist at Employer Flexible, a leading Professional Employer Organization ... High school diploma or equivalent required; associate's or bachelor's degree preferred. * Previous ...

Employer Flexible

Contact Center Specialist

Houston, TX · On-site

As a Contact Center Specialist at Employer Flexible, a leading Professional Employer Organization ... High school diploma or equivalent required; associate's or bachelor's degree preferred. * Previous ...

Judge Group, Inc.

Systems Administrator II

Houston, TX · On-site

$50 - $53.57/hr

Contact center support * Vendor coordination * End-user training * Basic AI tool utilization Key ... Associate degree, technical certification, trade school education, or equivalent experience.

Ezee Fiber

Analyst, Quality Assurance

Houston, TX · On-site

High school diploma or GED required; associate degree or bachelor's degree preferred. Minimum of 2 years of contact center experience, preferably within telecommunications, fiber services, or ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX · On-site

High school diploma or GED required; associate degree or bachelor's degree preferred. Minimum of 2 years of contact center experience, preferably within telecommunications, fiber services, or ...

Infojini

System Administrator II

Houston, TX · On-site

Troubleshoot and resolve telecommunications, unified communications, contact center, hardware ... Qualifications- * Associate degree, technical certification, trade school training, or an ...

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Contact Center Associate information

See Spring, TX salary details

$13

$19

$22

How much do contact center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for contact center associate in Spring, TX is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $21.39 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Spring, TX?

The most popular types of Contact Center jobs in Spring, TX are:

What cities near Spring, TX are hiring for Contact Center Associate jobs?

Cities near Spring, TX with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Spring, TX as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $40,524 per year, or $19.5 per hour.

Contact Center Specialist

Employer Flexible

Houston, TX

Full-time

Re-posted 24 days ago

Job description

As a Contact Center Specialist at Employer Flexible, a leading Professional Employer Organization (PEO), you will play a crucial role in providing exceptional customer service and support to our clients and their employees. You will serve as the primary point of contact for inquiries, issues, and assistance related to various HR, payroll, benefits, and administrative services. The Contact Center Specialist is responsible for delivering accurate information, resolving problems efficiently, and maintaining a high level of client satisfaction.

Key Responsibilities:

  • Respond promptly and professionally to inbound calls, emails, and messages from clients, addressing their inquiries, concerns, and requests with a focus on first-call resolution.
  • Provide knowledgeable assistance and guidance on a wide range of topics including payroll, benefits administration, employee onboarding, HR policies, and Time & attendance needs.
  • Utilize internal systems and resources to accurately document client interactions, update records, and escalate issues as needed for further resolution.
  • Collaborate closely with other departments such as HR, payroll, and benefits administration to ensure seamless service delivery and timely resolution of client inquiries.
  • Stay updated on company policies, procedures, and service offerings to effectively communicate relevant information to clients and address their needs.
  • Assist clients with navigating self-service portals and online platforms for accessing HR, payroll, and benefits-related information.
  • Identify opportunities for process improvements and contribute to the development of best practices within the contact center team.
  • Maintain confidentiality of sensitive client information and adhere to data security protocols and compliance standards.
  • Strive to achieve individual and team performance targets related to customer satisfaction, response times, and resolution rates.
  • Participate in training sessions, workshops, and ongoing professional development activities to enhance product knowledge, communication skills, and customer service techniques.

Qualifications:

  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • Previous experience in customer service, call center operations, or client support roles preferred.
  • Familiarity with HR, payroll, benefits administration, or PEO services is a plus.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong problem-solving abilities and the ability to remain calm and composed under pressure.
  • Proficiency in using computer applications and navigating multiple systems simultaneously.
  • Ability to work independently as well as collaboratively within a team environment.
  • Flexibility to adapt to changing priorities and fluctuating workloads.
  • Commitment to providing exceptional service and building positive relationships with clients.
  • Fluent in both English and Spanish languages preferred, but not required. 

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