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Contact Center Associate Jobs in Grapevine, TX (NOW HIRING)

MCI Careers

Contact Center Recruiter

Dallas, TX · On-site

We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent ... Associates Degree, Certification or Equivalent Combination of Training and Experience * 1+ years of ...

MCI Careers

Contact Center Recruiter

Dallas, TX · On-site

We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent ... Associates Degree, Certification or Equivalent Combination of Training and Experience * 1+ years of ...

MCI Careers

Contact CenterRecruiter

Dallas, TX · On-site

$16 - $21.75/hr

We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent ... Associates Degree, Certification or Equivalent Combination of Training and Experience * 1+ years of ...

MCI Careers

Contact CenterRecruiter

Dallas, TX · On-site

$16 - $21.75/hr

We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent ... Associates Degree, Certification or Equivalent Combination of Training and Experience * 1+ years of ...

MCI

Dallas Contact Center Representative (Full-Time)

Dallas, TX · On-site

$15.25 - $19.75/hr

Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for ...

New

MCI

Dallas Contact Center Representative (Full-Time)

Dallas, TX · On-site

$15.25 - $19.75/hr

Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for ...

New

TIAA

National Contact Center Team Manager

Dallas, TX · On-site

$77K - $88K/yr

Experience coaching and developing contact center teams. * Series 6 or 7 and Series 63 required ... We equip our associates with future-focused skills and AI tools that enable us to advance our ...

baymark

Intake Coordinator, Contact Center

Lewisville, TX · On-site

$16.75 - $23/hr

High school diploma or equivalent required; associate or bachelor's degree preferred. * 1+ years of customer service experience working in a call center setting. * 1+ years of experience using ...

TIAA

National Contact Center Team Manager

Dallas, TX · On-site

$77K - $88K/yr

Experience coaching and developing contact center teams. * Series 6 or 7 and Series 63 required ... We equip our associates with future-focused skills and AI tools that enable us to advance our ...

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All JobsContact Center Associate JobsContact Center Associate Jobs in Grapevine, TX

Contact Center Associate information

See Grapevine, TX salary details

$14

$20

$23

How much do contact center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for contact center associate in Grapevine, TX is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $22.21 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Grapevine, TX?

The most popular types of Contact Center jobs in Grapevine, TX are:

What cities near Grapevine, TX are hiring for Contact Center Associate jobs?

Cities near Grapevine, TX with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Grapevine, TX as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $42,072 per year, or $20.2 per hour.

Contact Center Recruiter

MCI Careers

Dallas, TX • On-site

Full-time

Re-posted 2 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
  • Source candidates through job boards, social media, referrals, and recruitment events.
  • Conduct interviews, assessments, and background checks.
  • Coordinate with hiring managers to understand staffing needs and timelines.
  • Maintain accurate recruitment records and reports.
  • Ensure a positive candidate experience throughout the hiring process.
  • Support employer branding and recruitment marketing initiatives.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Associates Degree, Certification or Equivalent Combination of Training and Experience
  • 1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
  • Strong sourcing, interviewing, and candidate evaluation skills.
  • Familiarity with applicant tracking systems (ATS) and recruitment tools.
  • Excellent communication and organizational skills.
  • Ability to manage multiple roles and deadlines simultaneously.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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