Contact Center Associate Jobs in Laredo, TX (NOW HIRING)

Work for GOOD at GoodwillDo you want to make a difference in your community while earning a paycheck?Would you like to help your community and environment every day that you come to work?Looking for a job that provides meaning as well as personal and professional development?Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.We prefer to promote from within. Your growth and advancement is our priority.Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.Change Lives. Make a Difference.Discover Purpose. Apply today at WorkforGoodSA.org.POSITION SUMMARYThe Production Associate is responsible for loading and unloading donated goods using a hand truck (dolly), sorting textiles at a sufficient pace, distributing donated goods for processing and shipping or future storage, performing basic record keeping functions and other basic retail operations duties as assigned.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide exceptional customer service to donors and customers by greeting and accepting donations at donation station. Issue donor receipt in friendly and courteous manner. Handle and sort donated goods into appropriate containers.Load, unload and move donated goods, materials, including furniture using a hand truck onto or from pallets, racks or shelves to maintain workflow of production cycle and to distribute donated materials.Supply Team Members with materials, boxes, barrels, containers, etc. by walking stations to identify and restock supplies.Sorting and pricing of donated items, garments and hard lines with limited supervision; monitoring and recording production levels. Tagging, rotating and placing products on shelves per guidelines.Keep aisles free from debris, remove obstructions from production and sales floors. Ensure work areas and facilities remain clean and organized. Inform Team Leader or Manager of possible safety hazards.Keep work area clean by sweeping, emptying trash cans and disposing of trash in appropriate containers.Maintain good housekeeping standards.Adhere to Loss Prevention and inventory control and compliance procedures.Maintain regular, dependable attendance and punctuality.Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.Assist in safeguarding Goodwill team members and property from harm, damage or theft. Comply with the Ethics Policy by immediately reporting any observed or suspected theft, fraud, violence, or any unethical or inappropriate behavior to a supervisor, human resources, or the Ethics Hotline.REQUIREMENTSMinimum 6 months to 1 year minimum experience working successfully in retail customer service oriented environment.Ability to bend, lift, grasp and move continuously through the day.Two-person lifting of some heavy objects may be requiredGood verbal communication skills with ability to effectively work as a team to achieve mission goalsMust be able to meet the physical requirements of the position.For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr