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Contact Center Manager Jobs in Spring, TX (NOW HIRING)

Insperity

Contact Center Specialist

Kingwood, TX · On-site

Documents, as designated by Contact Center management, all calls, issues and resolutions in OneVoice for confirmation and purposes of interaction. * Follows all rules and regulations as it applies to ...

Insperity

Contact Center Specialist

Houston, TX · On-site

Documents, as designated by Contact Center management, all calls, issues and resolutions in OneVoice for confirmation and purposes of interaction. * Follows all rules and regulations as it applies to ...

Tivly

Contact Center Representative

Houston, TX · Remote

$14/hr

Combining a best-in-class call center with a proprietary content and customer management platform ... As the voice of our company, the Contact Center Representative must possess excellent communication ...

SYS Integration

Contact Center Representative

Houston, TX · Remote

$16 - $20.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

Centre Technologies

IT Contact Center Rep I

Houston, TX · On-site

$17 - $22/hr

First Contact Technician, Help Desk Support Our diverse workforce allows Centre to develop and ... Together, we guide our clients through the process of selecting, deploying, and managing ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Spring, TX

Contact Center Manager information

See Spring, TX salary details

$19.1K

$58.4K

$87.2K

How much do contact center manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for contact center manager in Spring, TX is $58,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $66,700.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Spring, TX?

The most popular types of Contact Center jobs in Spring, TX are:

What cities near Spring, TX are hiring for Contact Center Manager jobs?

Cities near Spring, TX with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Spring, TX as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $58,413 per year, or $28.1 per hour.

Contact Center Specialist

Insperity

Kingwood, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Insperity rating

7.4

Company rating: 7.4 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

223rd of 500 rated business services

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We've earned recognition time and again as a top place to work-named among the best by respected organizations like Glassdoor and U.S. News & World Report. We're also proud to be recognized for one of the country's Top 50 Midsize Early Talent Programs through RippleMatch's Campus Forward Awards. There's never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
SUMMARY
Under moderate supervision, moderate decision-making, guided by policy and focused on daily operations with a direct impact on client retention, works in a contact center environment and is responsible for supporting and meeting the service needs of all clients, their employees and internal service and sales team members who seek information from the Insperity Contact Center. Resolves a high volume of issues and inquiries by taking ownership and coordinating with other internal departments or external vendors as necessary to obtain positive resolutions. This position is required to have experience in two of the primary skillsets defined below and MarketPlace. The team member is responsible for meeting expectations by maintaining knowledge and performing the associated duties required to support two applicable skillsets.
RESPONSIBILITIES
  • Maintains excellent customer service standards to ensure customer satisfaction.
  • Serves as the primary point of contact for worksite employees relative to their personal health related benefits, web support and/or 401(k).
  • Works as a team member to maintain the highest level of customer service quality and productivity.
  • Determines client and/or employee needs, responds accordingly and evaluates calls to personalize each interaction. Ultimately responsible for ensuring correct correlation between inquiry and solution as well as providing accurate information.
  • Documents, forwards, as needed, and follows-up on issues that require supplemental support for resolution.
  • Documents, as designated by Contact Center management, all calls, issues and resolutions in OneVoice for confirmation and purposes of interaction.
  • Follows all rules and regulations as it applies to HIPAA in a professional manner and maintains compliance with training requirements in regard to HIPAA regulations.
  • Maintains compliance in all employee/employer regulations as required.
  • Uses sound troubleshooting skills as well as coordinates with others to resolve customer issues in a timely and efficient manner.
  • Observes the tele-boards to ensure all calls are answered as expeditiously as possible.
  • Provides back-up support to other inbound call queues as required, based on call volume.

In addition to the above core Essential Functions, this position is required to have extensive knowledge and fulfill the duties in MarketPlace and at least two of the primary skillsets listed below:
MarketPlace Skillset
  • Develops and maintains extensive knowledge of MarketPlace Alliance Partners.
  • Responds to incoming calls and emails for MarketPlace related questions from clients, worksite employees and internal team members.
  • Maintains relationships with MarketPlace Alliance Partners as well as knowledge of product or service offerings, discounts, audience, etc. Escalates MarketPlace issues through Partner established point(s) of contact, ensures and communicates resolution to appropriate parties.

Benefits Skillset
  • Responsible for maintaining comprehensive knowledge of all health-related plans offered by Insperity, including dental, vision and flexible spending account as well as a high-level understanding of how the health savings account works.
  • Responsible for maintaining comprehensive knowledge of leave and disability plans, CIGNA Life Insurance options and FMLA as it is associated with health benefits.
  • Responsible for maintaining comprehensive knowledge of COBRA and the associated components of the plan, including payment and processing.
  • Responsible for maintaining a comprehensive knowledge or eligibility, open enrollment and qualifying events.
  • Provides level one support for clients and employees for benefit related questions.
  • Responds to incoming calls and emails for health benefits related questions from clients, worksite employees and internal customers.
  • Coordinates with Contact Center escalation team for resolution of external or internal customer issues that require further research, ensures customer is aware issue requires escalation and ensures resolution is communicated to customer.
  • Provides feedback to management regarding potential trends related to reported benefits issues.

401(k) Skillset
  • Responsible for having a comprehensive knowledge of 401(k) plans and all associated components of the plan including distributable events, transferring funds into and out of the plan, eligibility for enrollment, fund options available, loan options available and general 401(k) information.
  • Responsible for having knowledge regarding Section 125 Nondiscrimination Questionnaire and the impact/consequences to clients and employees based on the results of the testing.
  • Responds to incoming calls and emails for 401(k) regarding plan features and functions.
  • Processes transactions in Omni, OmniPlus and PayWeb as required.
  • Utilizes DefCon as a source for determination of eligibility.
  • Provides feedback to management regarding potential trends related to reported 401(k) issues.

Web Support Skillset
  • Responds to incoming calls and emails for web-based inquiries on the Employee Service Center (ESC).
  • Assists client and worksite employees with level one service requests or escalates through proper escalation procedures according to priority.
  • Assists callers in establishing accounts and resetting passwords.
  • Identifies user level access to troubleshoot issues for role-based access.
  • Identifies and troubleshoots issues based on browser settings, browser types, computer settings and type of computer.
  • Provides feedback to management regarding potential trends related to web-based services.

QUALIFICATIONS
  • High School Diploma or equivalent is required.
  • Three plus years prior experience in contact center environment is required and at least one year of experience in the Insperity Contact Center. Three plus years of experience in defined field or skillset preferred.
  • Proficient in the use of Microsoft Office programs and demonstrated ability to learn other application programs as needed.
  • Customer service experience in a team environment.
  • Experienced in handling high call volume in an efficient and timely manner.
  • Problem solving skills.
  • Collaboration skills are essential.
  • Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment, familiar with modern office methods.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

What Insperity employees say

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About Insperity

Sourced by ZipRecruiter

Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Social media

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