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Contact Center Manager Jobs in Spring, TX (NOW HIRING)

Tivly

Contact Center Representative

Houston, TX · On-site +1

$14/hr

Combining a best-in-class call center with a proprietary content and customer management platform ... As the voice of our company, the Contact Center Representative must possess excellent communication ...

Tivly

Contact Center Representative

Houston, TX · On-site

$14/hr

Combining a best-in-class call center with a proprietary content and customer management platform ... As the voice of our company, the Contact Center Representative must possess excellent communication ...

Tivly

Contact Center Representative

Houston, TX · Remote

$14/hr

Combining a best-in-class call center with a proprietary content and customer management platform ... As the voice of our company, the Contact Center Representative must possess excellent communication ...

SYS Integration

Contact Center Representative

Houston, TX · Remote

$16 - $20.75/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

Kedrion S.p.A.

Plasma Center Manager

Houston, TX · On-site

Join KEDPLASMA as a Center Manager and take charge of one of our plasma donation centers. In this ... For more information, please contact the Department of Homeland Security.

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All JobsContact Center Manager JobsContact Center Manager Jobs in Spring, TX

Contact Center Manager information

See Spring, TX salary details

$19.1K

$58.4K

$87.2K

How much do contact center manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for contact center manager in Spring, TX is $58,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $66,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

Which contact lenses are best for presbyopia?

Contact center managers do not typically need to consider specific lenses for presbyopia; however, for individuals with presbyopia, multifocal or monovision contact lenses are commonly recommended as they provide clear vision at multiple distances. An eye care professional should be consulted to determine the best option based on individual needs and eye health. Proper fitting and regular eye exams are essential for optimal comfort and vision correction.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

Was Contact written by Carl Sagan?

The book 'Contact' was written by astronomer and scientist Carl Sagan. As a science communicator, Sagan authored the novel in 1985, which explores themes of extraterrestrial life and scientific inquiry. This information is unrelated to the role of a Contact Center Manager.

What are the two meanings of contact?

In the context of a Contact Center Manager role, 'contact' can refer to a customer or client communication, such as a phone call, email, or chat, that the manager oversees. It can also mean the act of reaching out or connecting with someone, which involves managing interactions and relationships within the center.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a Contact Center Manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What is the meaning of contact?

In the context of a Contact Center Manager, 'contact' refers to any communication or interaction between customers and the contact center, such as phone calls, emails, or chats. Managing these contacts efficiently is essential for providing good customer service and maintaining operational performance. Skills in communication tools and customer relationship management (CRM) systems are often important for this role.
More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Spring, TX? The most popular types of Contact Center jobs in Spring, TX are:
What cities near Spring, TX are hiring for Contact Center Manager jobs? Cities near Spring, TX with the most Contact Center Manager job openings:
Contact Center Manager jobs near you

Supervisor, Contact Center

San Jacinto College District

Houston, TX • On-site

Other

Posted 10 days ago

Job description

PRIMARY FUNCTION: The Supervisor, Contact Center supports the Manager in leading the College's Contact Center that serves students and the community. Responsible for day-to-day operations, staff supervision, and performance outcomes. The position also supports continuous improvement in efficiency, expanding self-service options, and delivering high customer satisfaction through 24/7 AI-enabled support.
  
Essential Job Functions: 
  • Responsible for supervising and providing the following College wide  services:
  • Serves as the interim Contact Center leader in the Manager's absence.
  • Supervises the daily operations of the Contact Center.
  • Supervises and provides direction for a team of inbound/outbound Contact Center Agents
  • Supervises all aspects of incoming calls.
  • Works with the Manager to implement, review, and update contact center policies.  Develops and monitors quotas for service volume.  
  • Oversees the design and delivery of all monitoring calls for quality assurance
  • Tracks Key Performance Indicators (KPIs) to ensure the Contact Center's service levels are met, including First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction.
  • Acts as first level for resolution of escalated customer concerns.
  • Support the Manager in development of Contact Center strategy, roadmap and service level agreement as it relates to the department.
  • Supports the Manager in resource planning and allocation within the team. 
  • Support the day-to-day administration of the team, including contracts, payroll, expenses and supplies.
  • Support the Manager in the maintenance of the budget as allocated to the team. Support the Director, Enterprise Services in the development of the ITS budget.
  • Human Resource and Performance Management:

Responsible for human resource management as assigned to this position. This includes:
  • Recommend staffing and organization structure to ensure optimum service delivery
  • Hire and train staff
  • Staff development
  • Ensure that performance management activities including evaluations and rating validations are completed in a timely manner
  • Ensure that staff issues within the team are addressed in accordance with the college's policies and procedures.

Marginal Job Functions:              
  • Other duties as assigned

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