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Contact Center Manager Jobs in Spring, TX (NOW HIRING)

AMSYS Talent

Networking & Voice Engineer

Cypress, TX · On-site

Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC). * Troubleshoot performance and incidents; maintain diagrams, runbooks, and change ...

BizTek People

Customer Service Representative II

Conroe, TX · On-site

$14.25 - $19.50/hr

Support collections processes and delinquency management. * Provide informal training and guidance to CSR I staff. * Maintain performance expectations, including contact center KPI standards.

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Spring, TX

Contact Center Manager information

See Spring, TX salary details

$19.1K

$58.4K

$87.2K

How much do contact center manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for contact center manager in Spring, TX is $58,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $66,700.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Spring, TX?

The most popular types of Contact Center jobs in Spring, TX are:

What cities near Spring, TX are hiring for Contact Center Manager jobs?

Cities near Spring, TX with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Spring, TX as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $58,413 per year, or $28.1 per hour.

Technology Analyst | Networking | Contact Center Media Server & Gateway

Tekskills

Spring, TX

Full-time

Re-posted 9 days ago

Job description

Company Description

Tekskills is a results-oriented IT services company, where our mission is to provide high quality solutions to our customers digital needs. Tekskills offers its diverse clientele end to end solutions in Enterprise Applications, Business Intelligence, Infrastructure Management and Global Sourcing with positive ROI.

Tekskills is an ISO: 9001 certified company and appraised at Level 3 of the CMMI Institute's Capability Maturity Model Integration (CMMI) in August 2013. The company adopts Industry standard practices for software development and is committed to maintaining quality standards in all its business endeavors'.

Job Description

Greeting from Tekskills,

Hope you are doing Great!!!

Title: Technology Analyst | Networking | Contact Center Media Server & Gateway

Location: Spring, TX 77380

Duration: 6+ Months

Job Description: 

MUST - They want a candidate with Configuration and Operational Management Experience with PtP / PTMP Radio / 2.4 / 5 GHZ Mesh Radio Systems (Tropos/Redline/Cambium/Cisco).

Detailed Job Description:

To lead network monitoring and complex troubleshooting activities over supported network  IT Infrastructure covering multivendor and multisite large enterprise environment.

Desired years of experience*:

4-5 years

Will the candidate be client facing and/or working with business users?

No

What is the team size, make up, culture, soft skills, and dress code, Hours?

Are you open to candidates from other states who can relocate to the client site?

Any companies/vendors who have been able to service similar requirements in the past well within the rates and quality expectations?

Interview Process (Is face to face required?)

No

Thanks & Regards,

Vinay

Sr US IT Recruiter

Phone:732-640-2152

Additional Information

All your information will be kept confidential according to EEO guidelines.

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