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Contact Center Manager Jobs in Spring, TX (NOW HIRING)

Judge Group, Inc.

Systems Administrator II

Houston, TX · On-site

$50 - $53.57/hr

Contact center support * Vendor coordination * End-user training * Basic AI tool utilization Key Responsibilities Telecom & Unified Communications * Administer and support phone systems. * Manage ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX · On-site

Participate in quality calibration sessions with Contact Center and Training Department Management Staff to ensure consistency scoring across the Quality Assurance and Operations teams. * Generate ...

Infojini

System Administrator II

Houston, TX · On-site

... contact center support for corporate and customer service operations. This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity ...

OmniForce

Cisco Voice Administrator

Houston, TX

... contact center support for corporate and customer service operations. This role is responsible for the administration and support of telephony systems, Cisco Call Manager (CUCM), Cisco Unity ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Spring, TX

Contact Center Manager information

See Spring, TX salary details

$19.1K

$58.4K

$87.2K

How much do contact center manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for contact center manager in Spring, TX is $58,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $66,700.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Spring, TX?

The most popular types of Contact Center jobs in Spring, TX are:

What are popular job titles related to Contact Center Manager jobs in Spring, TX?

For Contact Center Manager jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Contact Center Manager jobs in Spring, TX look for?

The top searched job categories for Contact Center Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Contact Center Manager jobs?

Cities near Spring, TX with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Spring, TX as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $58,413 per year, or $28.1 per hour.

Systems Administrator II

Houston, TX • On-site

Judge Group, Inc.
Recruiting and Staffing Services • 5 - 10K employees
Learn more about Judge Group, Inc.external

$50 - $53.57/hr

Other

Posted 23 days ago

Job description

Location: Houston, TX Salary: $50.00 USD Hourly - $53.57 USD Hourly Description:
What This Role Does
The Telecom Specialist is responsible for supporting and maintaining the company's phone, voicemail, unified communications, and contact center systems. They ensure employees and customer service teams have reliable communication tools and help troubleshoot technical issues.
This position is a blend of:
  • Telecom administration
  • Technical support
  • Contact center support
  • Vendor coordination
  • End-user training
  • Basic AI tool utilization
Key Responsibilities
Telecom & Unified Communications
  • Administer and support phone systems.
  • Manage employee phone accounts, extensions, and permissions.
  • Handle adds, moves, and changes for telecom services.
  • Support Cisco Unified Communications Manager (CUCM/Cisco Call Manager).
Voicemail Administration
  • Manage Cisco Unity voicemail.
  • Create and maintain mailboxes and call handlers.
  • Troubleshoot voicemail issues.
Contact Center Support
  • Administer NICE CXone.
  • Manage user accounts and profiles.
  • Support contact center users and troubleshoot issues.
Troubleshooting & User Support
  • Resolve telephony, network, software, hardware, and user issues.
  • Support executives, leadership teams, and employees.
  • Document incidents and service requests in the ticketing system.
Vendor & Project Coordination
  • Work with telecom vendors and service providers.
  • Assist with telecom-related projects and maintenance activities.
  • Manage telecom equipment inventory and deployments.
Training & Improvement
  • Train users on telecom and contact center technologies.
  • Support continuous improvement efforts.
  • Utilize AI tools for troubleshooting, research, documentation, and process improvement.
  • Stay updated on AI and automation technologies.
Required Qualifications
Education
  • Associate degree, technical certification, trade school education, or equivalent experience.
Required Technical Skills
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Call Manager
  • Cisco Unity Voicemail
  • NICE CXone
  • Telecom/Telephony Support
  • Unified Communications
  • Contact Center Technologies
  • Basic Cisco Networking
  • Microsoft Office Suite (Excel, Word, Outlook, Teams)
Soft Skills
  • Strong troubleshooting ability
  • Customer service orientation
  • Excellent communication skills
  • Ability to manage multiple priorities
  • Team collaboration
  • Ability to work independently
AI Requirements
  • Basic understanding of AI tools and interfaces
  • Desire to learn AI technologies and automation

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Contact:
This job and many more are available through The Judge Group. Please apply with us today!

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