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Call Center Manager Jobs in Spring, TX (NOW HIRING)

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

The Jenkins Organization

Call Center Agent

Houston, TX

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

Archer Systems, LLC

Call Center Rep.

Houston, TX

$15.25 - $19/hr

The successful candidates will be responsible for managing inbound and outbound calls, identifying ... Our Call Center Agents are often the sole point of contact for our customers, we are interested in ...

Archer Systems

Call Center Rep.

Houston, TX · On-site

$15 - $18.75/hr

The successful candidates will be responsible for managing inbound and outbound calls, identifying ... Our Call Center Agents are often the sole point of contact for our customers, we are interested in ...

StretchLab

Call Center Representative

Houston, TX · On-site

$13 - $15/hr

Proficiency working with CRM, booking software and Google Suite * Previous call center experience is preferred RESPONSIBILITIES: * Consistently make 100+ Outbound calls per day * Make 10+ prospect ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone - you're part of a ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone - you're part of a ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Spring, TX

Call Center Manager information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do call center manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for call center manager in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Spring, TX? The most popular types of Call Center jobs in Spring, TX are:
What are popular job titles related to Call Center Manager jobs in Spring, TX? For Call Center Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Spring, TX look for? The top searched job categories for Call Center Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Call Center Manager jobs? Cities near Spring, TX with the most Call Center Manager job openings:
Call Center Manager jobs near you
Call Center Manager

Call Center Manager

Perdue Brandon Fielder Collins & Mott

Houston, TX

Full-time

Posted 4 days ago

Job description

We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys collecting, collating, and analyzing data. The candidate also thrives in a fastpaced environment, enjoys coaching others, and excels at problemsolving.

Key Responsibilities

  • Oversee supervisors to ensure compliance with quality standards, deadlines, and established procedures.
  • Review records or reports pertaining to activities such as production to verify details, monitor work activities, or evaluate performance.
  • Analyze information and evaluate outcomes to determine the most effective solution and resolve issues.
  • Connect pieces of information to form general rules or conclusions, identifying relationships among events that may initially seem unrelated.
  • Provide guidance on complex issues and resolve escalated complaints.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance management criteria.
  • Providing guidance and expert advice to management or other groups on technical systems -, or process-related topics.
  • Communicate effectively with internal teams and external stakeholders.
  • Perform administrative tasks and maintain accurate documentation.
  • Other duties as assigned.

Required Skills & Qualifications

  • Strong leadership, coaching, and conflictresolution abilities.
  • Exceptional communication skills (verbal and written).
  • Proficient in Microsoft Excel, Word, Office Suite, and SQL.
  • Skilled in data analysis, decisionmaking, and problemsolving.
  • Knowledge of administration, customer service principles, and office procedures.
  • High dependability and ability to manage multiple priorities.
  • High school diploma or equivalent.
  • Minimum three (3) or more years of professional work experience.

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