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Call Center Manager Jobs in Houston, TX (NOW HIRING)

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

FCCU

Call Center Team Lead

Houston, TX · On-site

$20/hr

... management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience ...

EyeSouth Partners LLC

Call Center Representative

Alvin, TX

$13 - $16.25/hr

As a Call Center Representative, you will play a vital role in delivering high-quality service to ... Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive ...

Coastal Eye Associates

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive ...

COSMIC AIR TRAMPOLINE PARK

Be Seen First

Call Center Representative

Katy, TX · On-site

$17 - $18/hr

Overview We are seeking a dedicated and enthusiastic Call Center Representative to join our team. This role is essential in providing exceptional customer service and support to our clients. The ...

StretchLab

Call Center Representative

Houston, TX · On-site

$13 - $15/hr

Proficiency working with CRM, booking software and Google Suite * Previous call center experience is preferred RESPONSIBILITIES: * Consistently make 100+ Outbound calls per day * Make 10+ prospect ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone - you're part of a ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone -- you're part of a ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Houston, TX

Call Center Manager information

See Houston, TX salary details

$27.5K

$59.6K

$102.2K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Houston, TX is $59,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Houston, TX?

The most popular types of Call Center jobs in Houston, TX are:

What are popular job titles related to Call Center Manager jobs in Houston, TX?

For Call Center Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Houston, TX look for?

The top searched job categories for Call Center Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Call Center Manager jobs?

Cities near Houston, TX with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Houston, TX as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, 3% Contract, and 2% Nights. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $60,959 per year, or $29.3 per hour.

Call Center Manager

Perdue Brandon Fielder Collins & Mott

Houston, TX

Full-time

Re-posted 14 hours ago

Job description

We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys collecting, collating, and analyzing data. The candidate also thrives in a fastpaced environment, enjoys coaching others, and excels at problemsolving.

Key Responsibilities

  • Oversee supervisors to ensure compliance with quality standards, deadlines, and established procedures.
  • Review records or reports pertaining to activities such as production to verify details, monitor work activities, or evaluate performance.
  • Analyze information and evaluate outcomes to determine the most effective solution and resolve issues.
  • Connect pieces of information to form general rules or conclusions, identifying relationships among events that may initially seem unrelated.
  • Provide guidance on complex issues and resolve escalated complaints.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance management criteria.
  • Providing guidance and expert advice to management or other groups on technical systems -, or process-related topics.
  • Communicate effectively with internal teams and external stakeholders.
  • Perform administrative tasks and maintain accurate documentation.
  • Other duties as assigned.

Required Skills & Qualifications

  • Strong leadership, coaching, and conflictresolution abilities.
  • Exceptional communication skills (verbal and written).
  • Proficient in Microsoft Excel, Word, Office Suite, and SQL.
  • Skilled in data analysis, decisionmaking, and problemsolving.
  • Knowledge of administration, customer service principles, and office procedures.
  • High dependability and ability to manage multiple priorities.
  • High school diploma or equivalent.
  • Minimum three (3) or more years of professional work experience.

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