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Call Center Operations Manager Jobs in Houston, TX

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

Velocity Flex

Call Center Representative

Jersey Village, TX · On-site

$14 - $17.50/hr

Job Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick ...

StretchLab

Call Center Representative

Houston, TX · On-site

$13 - $15/hr

Proficiency working with CRM, booking software and Google Suite * Previous call center experience is preferred RESPONSIBILITIES: * Consistently make 100+ Outbound calls per day * Make 10+ prospect ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Houston, TX

Call Center Operations Manager information

See Houston, TX salary details

$30.1K

$70.4K

$129.4K

How much do call center operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center operations manager in Houston, TX is $70,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $86,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are the most commonly searched types of Call Center Operations jobs in Houston, TX?

The most popular types of Call Center Operations jobs in Houston, TX are:

What are popular job titles related to Call Center Operations Manager jobs in Houston, TX?

For Call Center Operations Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Houston, TX look for?

The top searched job categories for Call Center Operations Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Call Center Operations Manager jobs?

Cities near Houston, TX with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $70,369 per year, or $33.8 per hour.

Call Center Manager - Houston (348/o)

Denovo Review

Houston, TX

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

National, award winning plaintiff litigation firm that represents tens of thousands of clients in personal injury litigation, civil litigation, and mass torts including product liability, dangerous drugs and defective medical products is seeking an experienced, motivated, and highly organized Call Center Manager to lead the daily operations of their client service call center. This hands-on leadership role is critical in maintaining a positive, drama-free work environment while driving exceptional client satisfaction. The Call Center Manager will be responsible for overseeing staff, making real-time decisions, and ensuring performance goals are consistently met.

Key responsibilities include hiring and training team members, coaching agents, monitoring performance metrics, and ensuring compliance with industry standards. This role also requires effective cross-department communication and the ability to handle high-pressure situations with professionalism and resilience. By leveraging data-driven strategies and modern tools, the Call Center Manager will optimize workflow, enhance productivity, and support the professional growth of the team. Their leadership strengthens customer relationships and reinforces the company’s reputation. This is an onsite full-time role based out of the firm's Houston, Texas office location during normal business hours of 8:30 am – 5:00 pm.

Duties include:

  • Train new call center representatives.
  • Provide ongoing coaching and mentorship, especially during challenging client interactions.
  • Analyze call center performance data and prepare regular reports for upper management.
  • Evaluate staff effectiveness through annual reviews and as-needed assessments.
  • Lead team meetings and deliver presentations to company executives.
  • Set and monitor monthly, quarterly, and annual performance goals and KPIs.
  • Create and maintain work schedules to ensure adequate staffing and coverage.
  • Develop and implement operational strategies to increase efficiency and improve service quality.
  • Handle escalated client issues and implement solutions for client retention.
  • Identify and solve call center problems of efficiency or client satisfaction.
  • Motivate and guide team members.

Qualifications:

  • Education
    • Bachelor’s degree in Communications, Business Management, or a related field preferred.
    • High school diploma with extensive call center or leadership experience may be considered.
  • Experience
    • 3+ years in customer service or call center operations.
    • 1–2 years in a supervisory or managerial role, ideally within a call center environment.
    • Experience in a legal setting is preferred but not required.
    • Fluency in Spanish is required.
  • Skills & Competencies
    • Exceptional leadership and interpersonal skills.
    • Professional, approachable, and committed to fostering a respectful, drama-free workplace.
    • Ability to multitask, prioritize, and stay organized in a fast-paced setting.
    • Calm under pressure and able to handle high-stress situations effectively.
    • In-depth understanding of customer service principles and company policies.
    • Excellent understanding of technology, software applications, and phone and computer systems.
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and familiarity with legal software (case management, document management, billing software) is a plus.
    • Strong written and verbal communication skills.
    • Excellent attention to detail, with the ability to prioritize tasks and manage time effectively.

Benets

  • Competitive salary and potential bonuses.
  • Comprehensive benefits package (health, dental, vision, etc.).
  • Opportunity to grow a call center.
  • Paid time off.
  • Paid holidays.