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Call Center Operations Manager Jobs in Houston, TX

METRO

Supervisor, Call Center Services

Houston, TX · On-site

$56K - $84K/yr

Maintains a strong working operational/functional knowledge of call center systems. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management ...

METRO

Supervisor, Call Center Services

Houston, TX · On-site

$56K - $84K/yr

Maintains a strong working operational/functional knowledge of call center systems. * Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management ...

Robert Half

Call Center Representative

Sugar Land, TX · On-site

$15 - $16/hr

... operations.* 1-3 years of experience in a call center, customer service, or similar support role. * Ability to manage inbound calls professionally while delivering a high level of customer care.

New

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

Spruce Power

Sr. Call Center Manager

Houston, TX · On-site

Sr. Call Center Manager Spruce Power THE ROLE: Sr. Call Center Manager Spruce Power, a leading ... Create and sustain strong operational synergy between HOST and SET through joint workflows, shared ...

FocusOne

Servicing Operations Manager

Houston, TX · On-site

The role manages the servicing operations and call center teams, the related vendor network, and the controls that keep payments, escrow, and account data accurate. Key Responsibilities Payment ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Houston, TX

Call Center Operations Manager information

See Houston, TX salary details

$30.1K

$70.4K

$129.4K

How much do call center operations manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for call center operations manager in Houston, TX is $70,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $86,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are the most commonly searched types of Call Center Operations jobs in Houston, TX? The most popular types of Call Center Operations jobs in Houston, TX are:
What are popular job titles related to Call Center Operations Manager jobs in Houston, TX? For Call Center Operations Manager jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Houston, TX look for? The top searched job categories for Call Center Operations Manager jobs in Houston, TX are:
What cities near Houston, TX are hiring for Call Center Operations Manager jobs? Cities near Houston, TX with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Houston, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $70,369 per year, or $33.8 per hour.

Call Center Supervisor- Onsite Sugarland,Tx

Patient Accounting Service Center, LLC

Sugar Land, TX

Full-time

Re-posted 11 days ago

Job description

Call Center Supervisor – Early Out Services


The Call Center Supervisor for Early Out Services leads day-to-day call center operations, driving team performance, delivering exceptional patient experiences, and supporting overall revenue cycle goals. This role is responsible for coaching and developing staff, ensuring compliance, and maintaining high standards of productivity, quality, and patient-centered service.

Key Responsibilities:

Operations & Performance Management

  • Oversee daily call center operations, ensuring productivity, service levels, and quality standards are consistently met
  • Monitor performance metrics and analyze reports to identify trends, gaps, and improvement opportunities
  • Provide real-time coaching, feedback, and support to team members to drive results
  • Step in during peak periods to assist with inbound calls, patient registration, appointment scheduling, and payment collection
  • Optimize staffing and resources while maintaining budget and operational efficiency

Team Leadership & Development

  • Lead, mentor, and develop a team of call center agents to achieve individual and team goals
  • Foster a positive, team-oriented environment aligned with company values
  • Deliver consistent coaching, recognition, and corrective feedback to improve performance and engagement
  • Support hiring, training, and retention initiatives

Patient Experience & Service Excellence

  • Ensure all patient interactions are handled with professionalism, empathy, and accuracy
  • Resolve escalated patient concerns and complaints in a timely and effective manner
  • Educate patients on billing, insurance, and financial responsibilities
  • Support financial counseling referrals when appropriate

Compliance & Documentation

  • Ensure accurate documentation of patient interactions, insurance details, and account updates
  • Maintain compliance with HIPAA and company policies at all times
  • Monitor quality assurance standards and ensure adherence to regulatory requirements

Process Improvement & Strategy

  • Identify and implement process improvements to increase efficiency, reduce errors, and enhance the patient experience
  • Support leadership with tactical planning and execution of strategic initiatives
Qualifications:
  • High school diploma required; Associate’s or Bachelor’s degree preferred
  • 2+ years in a healthcare call center or revenue cycle environment
  • 1+ year of supervisory or leadership experience
  • Strong knowledge of insurance verification, billing, and patient registration
  • Proficiency with Microsoft Office and call center systems
  • Strong leadership, communication, and problem-solving skills
  • Working knowledge of HIPAA and PHI handling
  • Bilingual (English/Spanish) preferred
Compensation:
  • Salary: $50,000
  • Bonus Potential: Eligible for a monthly bonus based on teams' performance.
Benefits & Incentives:
  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.
Why join GetixHealth?:

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

ARStrat/GetixHealth is an equal employment opportunity employer and participates in E-Verify.