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Call Center Operations Manager Jobs in Houston, TX

TPI Staffing, Inc

Call Center Representative

Houston, TX · On-site

$18/hr

Manage 100 inbound calls daily in a timely manner while providing high quality service. * Handling ... Previous Call Center environment experience required * 1 year of customer care experience preferred

FCCU

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$16/hr

This position effectively manages multiple daily calls while also completing a variety of daily administrative tasks. In addition to providing first rate member service, the Call Center Rep is ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Houston, TX

Call Center Operations Manager information

See Houston, TX salary details

$30.1K

$70.4K

$129.4K

How much do call center operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center operations manager in Houston, TX is $70,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $86,900.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Houston, TX?

The most popular types of Call Center Operations jobs in Houston, TX are:

What are popular job titles related to Call Center Operations Manager jobs in Houston, TX?

For Call Center Operations Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Houston, TX look for?

The top searched job categories for Call Center Operations Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Call Center Operations Manager jobs?

Cities near Houston, TX with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Houston, TX as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,369 per year, or $33.8 per hour.

Call Center Representative

TPI Staffing, Inc

Houston, TX • On-site

$18/hr

Full-time

Posted 29 days ago

Job description

Customer Care Representative 
Temp to Hire  
Pay: $18.00 per hour 
Training Hours at Katy/Corporate (1-1.5 weeks): Monday – Friday, 8:30 AM – 4:30 PM, 30 min lunch 
Regular Hours (after training): Monday – Friday, 8:00 AM – 5:00 PM 
In-Office, not remote   

Duties and Responsibilities: 
  • Possess excellent punctuality and attendance, time-off requests should be submitted two weeks in advance. 
  • Manage 100 inbound calls daily in a timely manner while providing high quality service. 
  • Handling calls related to billing, leaks, usage, delinquencies, disconnects and more! 
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. 
  • The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers 
  • Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person 
  • Fills out necessary paperwork associated with each transaction 
  • Generate reports as needed 
  • Refers service failure complaints to designated departments for investigation 
  • Inputs information regarding inspections and payments 
  • Prepares basic correspondence with customers 
Minimum Qualifications:
  • Bilingual in English/Spanish, preferred but not required
  • Previous Call Center environment experience required
  • 1 year of customer care experience preferred
  • Excellent verbal and written communication and interpersonal skills along with active listening.
  • Ability to assist customers with different issues and concerns
  • Strong Attendance and punctuality is important – flexible to attendance during significant weather events
  • High School Diploma or GED
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About TPI Staffing

Sourced by ZipRecruiter

TPI Staffing is proud to be owned and run by all women today. Championing women’s voices in staffing has been and continues to be our mission. At TPI Staffing, female empowerment is our power. Here are a few of our leaders you are granted unrestricted access to as market experts in their respective fields.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Cypress, TX, US

Year founded

1988

Social media

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