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Call Center Operations Jobs (NOW HIRING)

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations (Ambulatory). Under limited supervision, the Manager of Call Center Operations provides visible and ...

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

iQor

Call Center Operations Manager

Olive Branch, MS · On-site

In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will ...

iQor

Call Center Operations Manager

Pearl, MS · On-site

In this pivotal role, you will oversee daily operations of the call center, ensuring exceptional service delivery, optimizing team performance, and driving customer satisfaction. Your leadership will ...

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...

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All JobsCall Center Operations Jobs

Call Center Operations information

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$31.5K

$73.7K

$135.5K

How much do call center operations jobs pay per year?

As of Jun 27, 2026, the average yearly pay for call center operations in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Call Center Operations vs Customer Service Representative?

AspectCall Center OperationsCustomer Service Representative
Primary RoleOversees call center processes, manages teams, and ensures operational efficiencyHandles customer inquiries, provides support, and resolves issues
Required SkillsLeadership, process management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, offices, team management settingsCall centers, customer support centers, retail or service locations
Common CertificationsCustomer Service certifications, management coursesCustomer service certifications, product training

While Call Center Operations focuses on managing call center processes and teams, Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills, but Call Center Operations involves more oversight and strategic planning, whereas Customer Service Representatives focus on customer interactions and issue resolution.

What job makes $10,000 a month without a degree?

In call center operations, high-level managerial or specialized roles such as call center managers or sales directors can earn $10,000 or more monthly, especially with extensive experience and performance bonuses. These positions often require strong leadership, communication skills, and industry knowledge but may not always require a formal degree.

What are the key skills and qualifications needed to thrive in Call Center Operations, and why are they important?

Success in Call Center Operations requires excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony tools is typically necessary. Outstanding interpersonal skills, patience, and resilience help professionals excel in managing high call volumes and diverse customer interactions. These competencies are crucial for delivering efficient service, maintaining customer satisfaction, and ensuring smooth daily operations.

What do call center operators do?

Call center operators handle inbound and outbound customer calls to provide information, resolve issues, and support products or services. They use communication skills, often work with customer management software, and may follow scripts or protocols to ensure consistent service delivery.

What are some common challenges faced in a call center operations role, and how can they be managed effectively?

Call center operations professionals often encounter challenges such as high call volumes, managing customer expectations, and maintaining team morale under pressure. Effective time management and clear communication are crucial in handling these situations. Utilizing workforce management tools, regularly training staff, and fostering a supportive environment can help address these challenges. Additionally, collaboration with other departments, like IT and quality assurance, ensures smoother operations and improved customer service.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may include bonuses or performance incentives.

What are call center operations?

Call center operations involve managing the daily activities of a call center, including handling customer inquiries, providing support, and resolving issues through phone, email, or chat channels. These operations require effective staff management, use of customer relationship management (CRM) tools, and adherence to service quality standards to ensure customer satisfaction.
More about Call Center Operations jobs
What cities are hiring for Call Center Operations jobs? Cities with the most Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
What states have the most Call Center Operations jobs? States with the most job openings for Call Center Operations jobs include:
What job categories do people searching Call Center Operations jobs look for? The top searched job categories for Call Center Operations jobs are:
Call Center Operations jobs near you
Infographic showing various Call Center Operations job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,687 per year, or $35.4 per hour.

Call Center Operations Supervisor

Tidal Basin Holdco, LLC

Utica, NY • On-site

Full-time

Posted 12 days ago

Job description

Position Summary:
The role of the Call Center Operations Supervisor is to manage the daily Call Center and staff in the Utica, NY Tidal Basin Call Center. This includes, but not limited to, Call Center Agents, Team Leads, and Call Center support staff as the Tidal Basin Customer Relations Call Center expands. This position will ensure all facets of the Call Center are meeting program objectives, customer expectations, and operating efficiently.
The Call Center Operations Supervisor will work closely with the Tidal Basin's Customer Relations Manager and BUL (Business Unit Lead) to establish and implement standardized Call Center best practices that position TBCR to expand as new programs are awarded. This position is required to work in the Utica, NY Call Center location to maintain a positive on-site management presence for all Call Center staff.
Job Requirements and Responsibilities:
  • Responsible for creating, developing, and maintaining a positive customer service-centric culture that fosters motivation, positivity, and respect.
  • Responsible for front line management of the day-to-day operations of the TBCR Call Center.
  • Responsible for creating and maintaining Call Center staffing schedules for each active program.
  • Makes recommendations to the TBCR BUL to staff up or down to meet program objectives.
  • Participates in the hiring process of Call Center staff.
  • Responsible for creating and maintaining a standardized approach to training and education of Call Center staff.
  • Coaches and mentors Call Center staff on customer service best practices and Tidal Basin standards and procedures.
  • Maintains a healthy working relationship with Human Resources department to handle all Call Center staff needs.
  • Facilitates Tidal Basin's quality listening program in compliance with quality assurance program standards.
  • Responsible for creating, maintaining, and managing the updates and delivery of Call Center key performance indicators.
  • Evaluates individual performance reviews and overall team effectiveness with TBCR Manager and BUL.
  • Creates, maintains, and communicates forecast vs. actual reporting that informs senior leaders as to the performance of the Call Center's programs and financial objectives.
  • Develops a deep understanding of all Tidal Basin Call Center programs and contracts.
  • Maintains relationships with IT vendors and internal IT departments to maintain efficient Call Center operations.
  • Supports IT projects related to Call Center technology in the capacity of user acceptance testing.
  • Responsible for understanding all Call Center technology, software applications, phone/computer systems used by Call Center agents and supporting staff.
  • Create Call Center scripts that drive consistency across all agents servicing the same program.
  • Partner with vendors to create required reporting to meet Tidal Basin's program obligations.
  • Ensure that all Call Center agents are kept informed of new working practices, program policies, and technology/information security changes.
  • Assist the manager and BUL, when necessary, to provide content or data for the RFP process.
  • Perform other duties as assigned

Skills and Competencies:
  • Excellent organizational skills and attention to detail.
  • Ability to work independently with little supervision.
  • Strong interpersonal, analytical, and problem-solving skills.
  • Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations.
  • In-depth understanding in Call Center operations including technologies and data management.
  • Demonstrated Project Management experience.
  • Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers.
  • Strong verbal and written communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.

Required Education and Experience:
  • 3+ years in experience working in a Call Center Management role.
  • Prior experience translating program policies into clear Call Center scripts.
  • Experience building and analyzing Call Center reports and data.
  • Experience liaising between Call Center operations staff and clients to meet goals and objectives.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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