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Call Center Operations Jobs (NOW HIRING)

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Call Center Operations Location: Raritan, NJ (Onsite) Job Type: Contract * Contact Center Technology and Process Improvement - Design and drive implementation of contact center operations technology ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of day-to-day IT Call Center operations, ensuring that service delivery standards, performance metrics ...

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Call Center Operations Director Hours : Full Time - Hybrid, onsite Mon - Thurs Location: Charlotte NC Compensation: We pay competitive market rates dependant on experience and qualifications Includes:

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

We're seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly ...

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Call Center Operations information

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$31.5K

$73.7K

$135.5K

How much do call center operations jobs pay per year?

As of Aug 27, 2026, the average yearly pay for call center operations in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is call center operations?

Call Center Operations refer to the management and coordination of activities within a call center to ensure efficient customer service and support. This includes overseeing staff, implementing processes, monitoring performance metrics, and utilizing technology to handle incoming and outgoing calls. Effective call center operations aim to optimize customer satisfaction, reduce wait times, and improve overall productivity. Managers in this field are responsible for training agents, maintaining quality standards, and adapting to changing customer needs.

What are the key skills and qualifications needed to thrive in call center operations, and why are they important?

Success in Call Center Operations requires excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony tools is typically necessary. Outstanding interpersonal skills, patience, and resilience help professionals excel in managing high call volumes and diverse customer interactions. These competencies are crucial for delivering efficient service, maintaining customer satisfaction, and ensuring smooth daily operations.

What are some common challenges faced in a call center operations role, and how can they be managed effectively?

Call center operations professionals often encounter challenges such as high call volumes, managing customer expectations, and maintaining team morale under pressure. Effective time management and clear communication are crucial in handling these situations. Utilizing workforce management tools, regularly training staff, and fostering a supportive environment can help address these challenges. Additionally, collaboration with other departments, like IT and quality assurance, ensures smoother operations and improved customer service.

What is the difference between Call Center Operations vs Customer Service Representative?

AspectCall Center OperationsCustomer Service Representative
Primary RoleOversees call center processes, manages teams, and ensures operational efficiencyHandles customer inquiries, provides support, and resolves issues
Required SkillsLeadership, process management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, offices, team management settingsCall centers, customer support centers, retail or service locations
Common CertificationsCustomer Service certifications, management coursesCustomer service certifications, product training

While Call Center Operations focuses on managing call center processes and teams, Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills, but Call Center Operations involves more oversight and strategic planning, whereas Customer Service Representatives focus on customer interactions and issue resolution.

How to become a call center operations?

To pursue a role in call center operations, candidates typically need a high school diploma or equivalent, along with strong communication, problem-solving, and organizational skills. Relevant experience in customer service or call center environments, familiarity with call management software, and sometimes certifications in customer service or operations management can enhance prospects.
More about Call Center Operations jobs

What cities are hiring for Call Center Operations jobs?

Cities with the most Call Center Operations job openings:

What are the most commonly searched types of Call Center Operations jobs?

The most popular types of Call Center Operations jobs are:

What states have the most Call Center Operations jobs?

States with the most job openings for Call Center Operations jobs include:

Call Center Operations jobs near you
Infographic showing various Call Center Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,687 per year, or $35.4 per hour.

Call Center Operations

Raritan, NJ • On-site

Q1 Technologies
IT Services • 51 - 200 employees
Learn more about Q1 Technologiesexternal

Other

Re-posted 14 days ago

Job description

Job Title: Call Center Operations
Location: Raritan, NJ (Onsite)
Job Type: Contract
Job Description:
  • Contact Center Technology and Process Improvement - Design and drive implementation of contact center operations technology and process changes/enhancements
    • Translate business improvement requirements into operational process changes and SOPs for vendors and/or technical requirements for software development
    • Manage compliance review and approval process in Workfront and iMR for documentation, process, and technology changes
    • Work closely with vendors and internal teams on Customer Service initiatives, including quality Management, IVR optimization, Training, work force management, etc.
    • Lead development and deployment of IVR and Fax solutions (and other contact center technologies as needed) through all phases of the product lifecycle
  • Contact Center Vendor Management - Support day-to-day coordination with key vendors to support patient accessibility and affordability programs.
    • Understand business requirements (e.g., product/program launches), communicate these to vendors
    • Oversee vendor plans/timelines to execute operations and/or process changes
    • Drive consistency and continuity of call center operations across the Company Brands/Therapeutic Areas (TA)
  • Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes
    • Identify issues to focus root cause analysis and continuous improvement efforts
    • Facilitate vendor call performance processes ensure that call quality is aligned with standards
  • Telephony Support - Manage and coordinate all telephone numbers / fax numbers/ telephony access points to the Hubs including daily operational review of Hub Telephony performance.
Qualifications:
  • 10 years' call center operations experience is required
  • Relevant experience in the healthcare industry is strongly preferred.
  • Experience in the pharmaceutical industry is preferred.
  • Strong project management, analytical and interpersonal skills are required
  • Ability to partner effectively with internal and external stakeholders at various levels to oversee and manage multiple projects is required
  • Understanding of general system integrations and technologies is required.
  • Experience managing projects/vendors and budgets effectively is required
  • Ability to communicate effectively with others, including managing conflict to drive standardization and adoption of required processes.
  • Skills: Product Management, Oracle Siebel Functional -Call Center & Services
  • Experience Required: 8-10

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