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How much do vp call center operations jobs pay per year?

As of Jun 7, 2026, the average yearly pay for vp call center operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations job?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the Vp Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

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What cities are hiring for Vp Call Center Operations jobs? Cities with the most Vp Call Center Operations job openings:
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Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.
Vice President of Operations

Vice President of Operations

Children's Happy Teeth & Happy Braces

Torrance, CA • On-site

$140K - $200K/yr

Full-time

Posted 28 days ago

Job description

VICE PRESIDENT OF OPERATIONS
Join Our Smiling Team!

Location: Torrance, CA
Employment Type: Full-Time | Executive Leadership

About Us

Children's Happy Teeth & Happy Braces is a fast-growing, privately owned dental organization dedicated to delivering high-quality care in a supportive and family-friendly environment. We are seeking an experienced and strategic Vice President of Operations to help scale our organization and drive operational excellence across all locations.

Position Overview

The Vice President of Operations will report directly to the CEO and work closely with the Senior Management Team to lead, optimize, and scale all operational functions of the organization. This executive team member will play a critical role in driving growth, improving performance, and ensuring an exceptional patient experience.

What we are looking for:
  • Minimum 5 yrs experience in DENTAL leadership- mid size DSO
  • Proven track record managing multi-site operations and scaling organizations
  • Experience in growth strategy, acquisitions, and new site development
  • Exceptional leadership, communication, and organizational skills
  • Passion for delivering high-quality patient care and building strong teams
What We Offer
  • Competitive executive compensation package
  • Performance-based incentives
  • Opportunity to lead and shape a rapidly growing organization
  • Collaborative and mission-driven culture
Key ResponsibilitiesOperational Leadership
  • Develop and execute short- and long-term strategic and operational plans
  • Oversee company-wide operations to ensure efficiency, quality, and cost control
  • Lead initiatives that improve productivity, patient care, and overall business performance
Financial & Business Management
  • Oversee P&L performance at office, regional, and organizational levels
  • Implement operational strategies that support revenue growth and profitability
Growth & Expansion
  • Lead organic growth initiatives including new office development and acquisitions
  • Identify and negotiate new site opportunities (De Novo offices)
  • Develop and manage strategic partnerships
Marketing & Patient Experience
  • Oversee patient acquisition and retention strategies
  • Guide marketing and outreach initiatives, including B2B strategies
  • Support the development of call center operations and patient communication systems
Team Leadership & Culture
  • Build, mentor, and lead high-performing management teams
  • Foster a culture of accountability, integrity, and patient-centered care
Quality & Risk Management
  • Implement clinical quality control and operational risk management programs
  • Ensure compliance with regulatory requirements and internal standards
Technology & Innovation
  • Identify and implement systems and technologies to improve operational efficiency
  • Lead the development of scalable processes across departments
How to Apply

Please submit your resume and a brief cover letter outlining your leadership experience and vision for operational excellence.