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Vp Call Center Operations Jobs (NOW HIRING)

Flexential Corp.

OR · On-site

Flexential is seeking a proven, enterprise scale operations leader to serve as Vice President, Data Center Operations . Reporting to the Chief Operating Officer, this executive will lead the ...

Murphy-Hoffman Company

Job Details Job Title VP of Operations Business Function Management Branch Name Murphy-Hoffman ... Provides overall leadership and direction for the Service, Road Ready, Call Center and Warranty ...

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Call Center Operations Location: Raritan, NJ (Onsite) Job Type: Contract * Contact Center Technology and Process Improvement - Design and drive implementation of contact center operations technology ...

Cathay Bank

AVP/VP, Call Center Team Lead

Los Angeles, CA · On-site

$110K - $122K/yr

Oversee the day-to-day operations of the Treasury Management Call Center, which involves providing ... OTHER DETAILS AVP: $91,300 - $96,200 / year VP: $110,000 - $122,001 / year Pay determined based on ...

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$68.5K

$155.8K

$264K

How much do vp call center operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for vp call center operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

More about Vp Call Center Operations jobs
What cities are hiring for Vp Call Center Operations jobs? Cities with the most Vp Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
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Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.

Employee-Owned Call Center Operations Leader

ACT

Kingsport, TN • On-site

Full-time

Posted 7 days ago

Advanced Call Center Technologies rating

4.2

Company rating: 4.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

65th of 71 rated call and contact centers

Job description

Advanced Call Center Technologies in Kingsport, TN, and Blountville, TN seeks an experienced Call Center Operations Manager to lead a team of supervisors and production associates, ensuring productivity, quality, and revenue targets for client accounts. Under the Sr. VP of Operations, you will drive coaching, scheduling, and performance management, while upholding policies and client expectations. This role offers employee ownership through the ESOP and competitive benefits after 90 days. #J-18808-Ljbffr

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