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$68.5K

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How much do vice president call center operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for vice president call center operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President Call Center Operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What does a Vice President of Call Center Operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a Vice President of Call Center Operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.
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What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
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Vice President Call Center Operations jobs near you
Infographic showing various Vice President Call Center Operations job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 78% Full Time, and 20% Part Time. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.
Vice President of Operations

Vice President of Operations

Children's Happy Teeth & Happy Braces

Torrance, CA • On-site

$140K - $200K/yr

Full-time

Posted 6 hours ago

Job description

VICE PRESIDENT OF OPERATIONS
Join Our Smiling Team!

Location: Torrance, CA
Employment Type: Full-Time | Executive Leadership

About Us

Children's Happy Teeth & Happy Braces is a fast-growing, privately owned dental organization dedicated to delivering high-quality care in a supportive and family-friendly environment. We are seeking an experienced and strategic Vice President of Operations to help scale our organization and drive operational excellence across all locations.

Position Overview

The Vice President of Operations will report directly to the CEO and work closely with the Senior Management Team to lead, optimize, and scale all operational functions of the organization. This executive team member will play a critical role in driving growth, improving performance, and ensuring an exceptional patient experience.

What we are looking for:
  • Minimum 5 yrs experience in DENTAL leadership- mid size DSO
  • Proven track record managing multi-site operations and scaling organizations
  • Experience in growth strategy, acquisitions, and new site development
  • Exceptional leadership, communication, and organizational skills
  • Passion for delivering high-quality patient care and building strong teams
What We Offer
  • Competitive executive compensation package
  • Performance-based incentives
  • Opportunity to lead and shape a rapidly growing organization
  • Collaborative and mission-driven culture
Key ResponsibilitiesOperational Leadership
  • Develop and execute short- and long-term strategic and operational plans
  • Oversee company-wide operations to ensure efficiency, quality, and cost control
  • Lead initiatives that improve productivity, patient care, and overall business performance
Financial & Business Management
  • Oversee P&L performance at office, regional, and organizational levels
  • Implement operational strategies that support revenue growth and profitability
Growth & Expansion
  • Lead organic growth initiatives including new office development and acquisitions
  • Identify and negotiate new site opportunities (De Novo offices)
  • Develop and manage strategic partnerships
Marketing & Patient Experience
  • Oversee patient acquisition and retention strategies
  • Guide marketing and outreach initiatives, including B2B strategies
  • Support the development of call center operations and patient communication systems
Team Leadership & Culture
  • Build, mentor, and lead high-performing management teams
  • Foster a culture of accountability, integrity, and patient-centered care
Quality & Risk Management
  • Implement clinical quality control and operational risk management programs
  • Ensure compliance with regulatory requirements and internal standards
Technology & Innovation
  • Identify and implement systems and technologies to improve operational efficiency
  • Lead the development of scalable processes across departments
How to Apply

Please submit your resume and a brief cover letter outlining your leadership experience and vision for operational excellence.