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Vice President Call Center Operations Jobs (NOW HIRING)

BluZinc

COO SVP Operations

Gainesville, FL · On-site +1

Consumer Financial Services / Health, Disability or Benefits Insurance Claims / Contact Centre ... For those with an ideal profile match we will arrange a confidential / call to learn more about ...

Vestis

VP, Distribution Operations

Lawrenceville, GA · On-site

The Vice President of Distribution Center Operations will lead the product distribution strategy ... To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at ...

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$68.5K

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How much do vice president call center operations jobs pay per year?

As of Jul 4, 2026, the average yearly pay for vice president call center operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President Call Center Operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What does a Vice President of Call Center Operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a Vice President of Call Center Operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.
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Vice President Call Center Operations jobs near you

COO SVP Operations

BluZinc

Gainesville, FL • On-site, Remote

Other

Posted 7 days ago

Job description


Reporting to the Global COO for this remote 'COOs number 2' job opening could be a Senior VP Operations, based commutable to Gainesville, Florida or remote USA, we need your profile and interests to demonstrate:
  • Strategic yet can be hands on; inspires people; manages change and transformational growth
  • Previously at least a SVP or VP Operations or equivalent of a PLC Fortune 1000 Operating Company, and depending on who is hired, you could be the future Global COO
  • Leads one of more of Credit, Customer Service, Legal/Attorneys, Sales, Marketing, Technology, HR
  • Previous high growth experience as a senior Integrator with a total staff of in the region of 400-1000 and 3-6 direct reports
  • Past example(s) of growing a United Sates, B2C / Consumer Services company to in the region of ARR $1B+ (from a starting point of around $200MM - $300MM ideally)
  • Business process knowledge of any of these related industries: Consumer Financial Services / Health, Disability or Benefits Insurance Claims / Contact Centre Operations / Consumer Legal Services / Social Security
  • Expert leadership skills including multi-site locations onshore (mostly Florida and some Salt Lake City, Utah), nearshore and offshore if and where appropriate
  • Sound knowledge of appropriate methods for people, process, technology, customer and project / program management
  • Knows how to scale a company maintaining and developing excellent culture and customer satisfaction
  • Previously, part of the senior team who successfully floated a company / IPO (not mandatory)
  • Knowledge of M&A, and Integration of companies, in-sourcing, mid sourcing, outsourcing
  • Strong with budget and numbers, supported by the CFO and COO
  • Mature, well-developed communication skills in all mediums and formats
  • Self-confident, highly motivated, resilient and acts on strong integrity with respect
  • Probably Degree / MBA qualified

This confidential search & selection hiring campaign is being managed by Jonathan Pearson @ BluZinc who has known the client since 2020 when they are were a $40MM company and placed the current COO.
Please attach your resume for further information.For those with an ideal profile match we will arrange a confidential / call to learn more about your experience, needs, aspiration and brief you on the brand's vision, goals, objectives, rewards and culture.
This is for an in-house client side D2C consumer services brand (not a BPO / ITO).

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