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Vice President Call Center Operations Jobs (NOW HIRING)

Vestis

VP, Distribution Operations

Lawrenceville, GA · On-site

The Vice President of Distribution Center Operations will lead the product distribution strategy ... To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at ...

Capital Credit Union

SVP Operations

Green Bay, WI

Reporting to the Chief Information Officer, the SVP of Operations plays a critical role in shaping ... Lead e-services and call center teams to deliver outstanding service to members and collaborate ...

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$155.8K

$264K

How much do vice president call center operations jobs pay per year?

As of Jul 25, 2026, the average yearly pay for vice president call center operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President Call Center Operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What does a Vice President of Call Center Operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a Vice President of Call Center Operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.
What cities are hiring for Vice President Call Center Operations jobs? Cities with the most Vice President Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
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What job categories do people searching Vice President Call Center Operations jobs look for? The top searched job categories for Vice President Call Center Operations jobs are:
Vice President Call Center Operations jobs near you
Infographic showing various Vice President Call Center Operations job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.
Call Center Operations / Site Manager

Call Center Operations / Site Manager

Tryfacta

Wausa, NE • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About Us:

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private and public sector organizations across the United States. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial staffing solutions.

Founded in March 1996, Tryfacta has a presence in all 50 states and has been recognized by Inc. Magazine''s Inc. 5000 list of America''s fastest-growing companies.

Tryfacta is certified by The Joint Commission for Healthcare Staffing Services and maintains multiple ISO certifications reflecting our commitment to quality and continuous improvement.

Job Summary

Tryfacta is seeking a Call Center Operations / Site Manager for our client, the State of Nebraska Department of Health and Human Services (DHHS), in Wausa, Nebraska 68786. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Call Center Operations / Site Manager
Location: Wausa, NE 68786
Duration: Long-Term Contract
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM CST
Pay Rate: Open / DOE

Responsibilities for this position include, but are not limited to:
  • Manage daily call center operations, staffing, scheduling, and supervisory coverage.
  • Monitor call volumes, service levels, average handle time (AHT), abandonment rates, attendance, schedule adherence, and quality metrics.
  • Supervise team leads, supervisors, and customer service representatives.
  • Lead coaching, performance management, employee engagement, and retention initiatives.
  • Coordinate with Workforce Management, Recruitment, Training, and Quality Assurance teams.
  • Manage escalated customer inquiries and ensure timely resolution.
  • Prepare operational reports and communicate staffing, performance metrics, risks, and corrective actions.
  • Ensure compliance with organizational policies, confidentiality, security, and customer service standards.
  • Support continuous improvement initiatives through analysis of operational performance and customer feedback.
  • Maintain workforce readiness and service continuity in a high-volume inbound call center environment.
  • Collaborate with leadership and stakeholders on strategic and operational initiatives.
To be considered for this position, you should have:
  • Bachelor''s degree preferred or equivalent experience.
  • Minimum 5 years of call center/customer service operations experience.
  • Minimum 3 years of supervisory or management experience in a contact center environment.
  • Experience managing high-volume inbound call center operations.
  • Strong knowledge of workforce scheduling, service level management, and KPI reporting.
  • Experience with quality assurance programs, employee coaching, and performance improvement plans.
  • Strong leadership, communication, analytical, and problem-solving skills.
  • Proficiency with call center performance metrics, reporting tools, and operational dashboards.
  • Experience managing customer escalations and driving customer satisfaction.
  • Public sector, government, healthcare, human services, Child Support, Medicaid, SNAP, or related program experience preferred.
Preferred Qualifications
  • Contact Center Operations Management experience.
  • Multi-site or remote workforce management experience.
  • Lean Six Sigma, PMP, or Contact Center Management certifications are a plus (not required).
  • Experience supporting government contracts or public sector customer service programs.
Keywords

Call Center Manager, Contact Center Manager, Operations Manager, Site Manager, Customer Service Manager, Workforce Management, WFM, KPI Management, Quality Assurance, Performance Management, Team Leadership, Public Sector, Government, Human Services, Contact Center Operations.

Tryfacta is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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