ZipRecruiter

Log In

1

Vice President Call Center Operations Jobs (NOW HIRING)

Vestis

VP, Distribution Operations

Lawrenceville, GA · On-site

The Vice President of Distribution Center Operations will lead the product distribution strategy ... To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at ...

Capital Credit Union

SVP Operations

Green Bay, WI

Reporting to the Chief Information Officer, the SVP of Operations plays a critical role in shaping ... Lead e-services and call center teams to deliver outstanding service to members and collaborate ...

next page

Showing results 1-20

All JobsVice President Call Center Operations Jobs

Vice President Call Center Operations information

See salary details

$68.5K

$155.8K

$264K

How much do vice president call center operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for vice president call center operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President Call Center Operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What does a Vice President of Call Center Operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a Vice President of Call Center Operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.
What cities are hiring for Vice President Call Center Operations jobs? Cities with the most Vice President Call Center Operations job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
What states have the most Vice President Call Center Operations jobs? States with the most job openings for Vice President Call Center Operations jobs include:
What job categories do people searching Vice President Call Center Operations jobs look for? The top searched job categories for Vice President Call Center Operations jobs are:
Vice President Call Center Operations jobs near you
Infographic showing various Vice President Call Center Operations job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 78% Full Time, and 20% Part Time. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.
Team Coordinator, Call Center Operations

Team Coordinator, Call Center Operations

Cobb EMC

Marietta, GA

Full-time

Medical, Retirement

Posted 11 days ago

Job description

Team Coordinator, Call Center Operations

Cobb EMC | Powering Communities. Empowering You.

Are you a natural leader who thrives in fast-paced environments and enjoys coaching others to success? Cobb EMC is looking for a driven and customer-focused Team Coordinator, Call Center Operations to help lead our Member Care team and elevate the service experience for our members.

In this role, you’ll be at the center of our call center operations—guiding performance, resolving complex customer needs, and driving continuous improvement. If you’re energized by leadership, problem-solving, and making a real impact, this is your opportunity.

Schedule: Monday-Friday 9am-6pm (Hybrid schedule, 1 day in the office, 4 days remote)

Why Join Cobb EMC?

We invest in our people as much as we invest in our community.

  • 100% Company-Paid Health Insurance Premiums (effective Day 1!)
  • Retirement Security Pension Plan
  • 401(k) with automatic 7% company contribution + additional match
  • Annual Bonus Program
  • Tuition & Certification Reimbursement
  • A workplace that lives its values every day

Learn more about our benefits


What You’ll Do

Lead. Coach. Elevate.

As a Team Coordinator, you’ll play a key role in ensuring our call center runs efficiently while delivering exceptional service.

Team Leadership & Support
  • Coach, mentor, and motivate Member Care Representatives to excel
  • Monitor performance and provide feedback to drive individual and team success
  • Identify training opportunities and support continuous skill development
  • Partner with supervisors and QA to recognize achievements and address gaps
Operational Excellence
  • Oversee daily call center operations and ensure service standards are met
  • Track key performance metrics (AHT, ASA, ABA%) and drive results
  • Assist with workforce coordination, scheduling, and floor supervision
  • Step in during high call volume periods to support the team
Customer Experience
  • Ensure every member interaction is handled professionally and efficiently
  • Resolve complex or escalated customer inquiries with confidence
  • Promote “first-call resolution” to enhance satisfaction and efficiency
Continuous Improvement
  • Analyze processes and recommend improvements to streamline operations
  • Test new procedures and communicate updates clearly to the team
  • Keep leadership informed of trends, risks, and opportunities

What You Bring

Required
  • High School Diploma or equivalent
  • 5+ years of customer service experience in a call center environment
    • Including handling escalated calls or team lead responsibilities
  • Strong communication and interpersonal skills
  • Excellent organization, attention to detail, and decision-making ability
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Experience with customer service systems/databases
Preferred
  • Previous supervisory or team leadership experience
What Sets You Apart
  • You lead by example and inspire those around you
  • You stay calm under pressure and solve problems effectively
  • You’re passionate about delivering exceptional customer experiences
  • You’re always looking for ways to improve processes and results
Work Environment
  • May require extended hours, including evenings/weekends during outages
  • Supports critical operations during high-volume periods
Make an Impact

At Cobb EMC, you’re not just supporting a call center—you’re helping power a community. Join a team where your leadership, ideas, and contributions truly matter.

CORE Values:

Put People First

Care, listen and connect. Think team, not self. Respect and value differences. 

Stay Safe

No shortcuts. See the big picture, no tunnel vision. Look out for each other

Innovate

Embrace change. Think big and bold. Be part of the solution. 

Own It

Own your attitude, actions and words. Find a way. No BCD. Never stop learning. 

EOE/Disability/Vets/Drug-Free Workplace

Apply