Position: Call center Operations Manager Duration: Full-time + Benefits+ Bonus Location: Ewing, NJ Direct client: Immediate interview Monthly Expectations: 2 weeks in Ewing, 1 week in Newark ...
Position: Call center Operations Manager Duration: Full-time + Benefits+ Bonus Location: Ewing, NJ Direct client: Immediate interview Monthly Expectations: 2 weeks in Ewing, 1 week in Newark ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual ...
MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual ...
MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual ...
MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Wichita, KS · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Wichita, KS · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Quick apply
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Call Center Operations Manager
Southington, CT · On-site
$70K - $80K/hr
POSITION SUMMARY The Call Center Operations (Program) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to ...
Call Center Operations Manager
Southington, CT · On-site
$70K - $80K/hr
POSITION SUMMARY The Call Center Operations (Program) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to ...
Call Center Operations Manager
Margate, FL · On-site
$58K/yr
Answering Service Care is looking for a dynamic call center Operations Manager to oversee the daily operations of one of our specialized Industry Divisions. This in-office position requires reporting ...
Call Center Operations Manager
Margate, FL · On-site
$58K/yr
Answering Service Care is looking for a dynamic call center Operations Manager to oversee the daily operations of one of our specialized Industry Divisions. This in-office position requires reporting ...
POSITION SUMMARY The Call Center Operations (Program) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to ...
POSITION SUMMARY The Call Center Operations (Program) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to ...
Call Center Operations Manager information
See salary details
$31.5K - $41K
4% of jobs
$41K - $50.4K
13% of jobs
$52.8K is the 25th percentile. Wages below this are outliers.
$50.4K - $59.9K
32% of jobs
The median wage is $60.4K / yr.
$59.9K - $69.3K
18% of jobs
$69.3K - $78.8K
6% of jobs
$82.3K is the 75th percentile. Wages above this are outliers.
$78.8K - $88.2K
4% of jobs
$88.2K - $97.7K
4% of jobs
$97.7K - $107.1K
3% of jobs
$107.1K - $116.6K
6% of jobs
$116.6K - $126K
7% of jobs
$126K - $135.5K
1% of jobs
$31.5K
$73.7K
$135.5K
How much do call center operations manager jobs pay per year?
As of Jun 12, 2026, the average yearly pay for call center operations manager in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.
What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the highest salary in a call center?
The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.
What jobs pay 2000 a day?
Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a call center operations manager do?
A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.
What's the highest paying call center job?
The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.
What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
More about Call Center Operations Manager jobs
What cities are hiring for Call Center Operations Manager jobs? Cities with the most Call Center Operations Manager job openings:
What are the most commonly searched types of Call Center Operations jobs? The most popular types of Call Center Operations jobs are:
Who are the top companies hiring for Call Center Operations Manager jobs? The top employers for Call Center Operations Manager jobs are:
What states have the most Call Center Operations Manager jobs? States with the most job openings for Call Center Operations Manager jobs include:
What job categories do people searching Call Center Operations Manager jobs look for? The top searched job categories for Call Center Operations Manager jobs are:
What are popular job titles related to Call Center Operations Manager jobs? For Call Center Operations Manager jobs, the most frequently searched job titles are:
Job description
Company Description
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
Position: Call center Operations Manager
Duration: Full-time + Benefits+ Bonus
Location: Ewing, NJ
Direct client: Immediate interview
Monthly Expectations: 2 weeks in Ewing, 1 week in Newark, approximately 1 week in Chicago." (Travel expenses will be reimbursed)
Job Summary: This position will have direct accountability for the Call Center Workforce Management team. Manager will ensure that we provide high levels of service by leading the long term and short term staffing models and monitoring daily call center activities. This position is at the primary owner/liaison between call center operation and systems to ensure systems run effectively and that projects are implemented as expected. Another key focus for this position is to lead all call quality initiatives including the improvement of first contact resolution and repeat call rates. The position reports directly to the Senior Director of Shared Services.
Responsibilities:
Responsible for the management of 8-12 FTE's.
Ensure the most efficient/timely workforce coverage for call volumes applying queuing theory.
Forecast and Plan for call volumes and capacity models by type and team (internal and external partners).
Drive to achieve world class call metrics (Average Speed of Answer, Average Handle Time, First Call Resolution, Top Level Quality, etc.)
Lead the team on key telephony/customer service projects.
Lead operational support for key telephony system issues (like IVR, AVAYA, Verint).
Develop strategic planning for key corporate initiatives (like Healthcare Reform).
Develop daily, weekly and monthly call reports that are utilized by front line agents up through senior leadership.
Develop telephony reporting processes that provide accurate and timely information and analysis.
Lead the call center quality improvement initiatives that include raising first contract resolution and lowering customer repeat call rate.
Education/Experience:
Requires a Bachelor's Degree from an accredited college or university.
Call Center Support Experience minimum of 5 years.
Leadership Experience minimum of 5 years.
Advanced Microsoft Excel Skills.
Healthcare Experience a plus.
Skills and Abilities:
Experience with Electronic Call Center Workforce Management Systems such as:
o Avaya Centervue
o Avaya CMS
o Verint WFO Suite
Understanding Call Center Queuing Theory
Additional Information
Thanks & Regards,
Nagesh
732-429-1641
About Integrated Resources
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US
Year founded
1996