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811 Call Center Jobs (NOW HIRING)

Tennessee 811

Locate Request Agent

$19/hr

Call Center Reports To: Assistant Call Center Supervisor/Call Center Supervisor Job Type ... About Tennessee 811 We're the "Call Before You Dig" service for the state of Tennessee - a 501(c)4 ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$17.75 - $22/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center Representative will be responsible for the following : Managing inbound and outbound patient ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center Representative will be responsible for the following : Managing inbound and outbound patient ...

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

Stake Center Locating

Dispatcher

Salt Lake City, UT

The Dispatcher position acts as a communication point for 811 (Call before you dig) emergency and non-emergency calls. This position receives requests, transmit messages, and track vehicles. The ...

SNI USA Inc

Call Center

Saint Petersburg, FL

$19/hr

SNI Companies is looking for seasonal Call Center Representatives. You will be working in a professional, team-oriented call center environment supporting government municipality inquiries. Must have ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding ...

Menards, Inc.

Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Menard, Inc

Call Center

Eau Claire, WI

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Snyder's Auto Salvage

Call Center

Del Valle, TX

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

Stake Center Locating

Dispatcher

Salt Lake City, UT · On-site

The Dispatcher position acts as a communication point for 811 (Call before you dig) emergency and non-emergency calls. This position receives requests, transmit messages, and track vehicles. The ...

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811 Call Center information

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How much do 811 call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for 811 call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the main responsibilities of an 811 Call Center agent during a typical shift?

An 811 Call Center agent is primarily responsible for answering inbound calls from homeowners, contractors, and utility workers requesting information about underground utilities before digging. Daily tasks include collecting detailed information from callers, entering data accurately into specialized systems, and coordinating with utility companies to ensure proper site marking. Agents also help educate callers about legal requirements and safe digging practices, all while maintaining a high level of customer service. Collaboration with dispatchers, field technicians, and supervisors is common to address urgent situations quickly. This role is vital in preventing utility damage and ensuring public safety.

What are the key skills and qualifications needed to thrive in the 811 Call Center position, and why are they important?

Succeeding in an 811 Call Center role requires strong communication skills, attention to detail, and a foundational understanding of utility line safety protocols, often supported by a high school diploma or equivalent. Familiarity with call center software systems, mapping tools, and any required local certification in utility locating is typically necessary. Outstanding candidates demonstrate empathy, patience, and the ability to remain calm under pressure while interacting with the public and utility professionals. These competencies are crucial for accurately processing location requests, ensuring public safety, and providing efficient customer service.

What is a 811 Call Center job?

An 811 Call Center job involves handling calls from contractors, homeowners, and utility workers who need to request utility line locates before digging. As a call center representative, you collect essential information about the dig site and submit it to utility companies to prevent damage to underground infrastructure. The role requires strong communication skills, attention to detail, and the ability to follow procedures to ensure safety and compliance.

More about 811 Call Center jobs
What cities are hiring for 811 Call Center jobs? Cities with the most 811 Call Center job openings:
What states have the most 811 Call Center jobs? States with the most job openings for 811 Call Center jobs include:
What job categories do people searching 811 Call Center jobs look for? The top searched job categories for 811 Call Center jobs are:
811 Call Center jobs near you
Infographic showing various 811 Call Center job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 6% Part Time, and 12% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Locate Request Agent

Tennessee 811

Remote

$19/hr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

Location: Remote (TN, AR, GA, IL, KY, MS, OH, SC, and TX)
Department: Call Center
Reports To: Assistant Call Center Supervisor/Call Center Supervisor
Job Type: Full-time, Non-Exempt, Hourly
Base Compensation: $19.00/hour
Job Summary: The Locate Request Agent (LRA) is a non-exempt, hourly role responsible for facilitating the safe excavation of underground facilities by accurately processing locate requests.
Key Responsibilities:
  • Answer incoming calls in a professional and courteous manner from excavators, utility members, and the public.
  • Ensure all necessary details are gathered according to company policies and state law to complete locate requests to notify the appropriate member utilities.
  • Accurately collect and input information regarding excavation sites using the company's ticket processing system (GeoCall).
  • Use mapping software (GeoCall) to locate and verify dig site locations.
  • Handle follow-up requests such as ticket searches, updates, re-sends, and Emergency Voice Notifications.
  • Process after hours locates for our partner states - AL, AR, and MS
  • Requires rotating weekend, holiday, and on-call coverage throughout the year.

Benefits:
  • Competitive salary.
  • Comprehensive health insurance.
  • Paid time off and holidays.
  • Retirement plan options.
  • Other standard benefits.

Non-Discrimination Statement: The company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
About Tennessee 811
We're the "Call Before You Dig" service for the state of Tennessee - a 501(c)4 nonprofit organization dedicated to preventing damage to underground utilities. Our work keeps our communities connected and safe.
Funding for our mission-driven service is provided by member utility companies operating or maintaining underground facilities throughout the state. We cover all 95 counties in Tennessee, and we are the only one-call service in the state.
Requirements
Qualifications & Skills:
  • Strong telephone etiquette and excellent listening skills for effective communication with callers
  • Previous experience in customer service or call center environment is a plus.
  • Ability to work independently with minimal direct supervision.
  • Competence in maintaining and troubleshooting equipment with only remote IT support.
  • Proficient data entry skills with a high level of accuracy and attention to detail.
  • Ability to read, understand, and interpret maps for accurate excavation site identification.
  • Solid command of the English language, with above average spelling skills.
  • Strong problem-solving abilities and use of sound judgement in a fast-paced environment.

Working Conditions:
  • Remote work.
  • Normal physical stamina required including long periods of sitting at a computer.
  • Occasional stress due to high call volumes
  • Adaptability to frequent interruptions, background activities, and continued verbal communications while speaking with callers.

Salary Description
$19/hr to start; up to $20.50 by end of 1st year

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