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Ibex Global Call Center Jobs (NOW HIRING)

ibex

Team Supervisor

Pittsburgh, PA · On-site

... call center environment. The supervisor position is responsible for day-to-day functional ... IBEX Global is proud to be an equal employment opportunity and affirmative action employer. IBEX ...

ibex

Team Supervisor

Pittsburgh, PA

... call center environment. The supervisor position is responsible for day-to-day functional ... IBEX Global is proud to be an equal employment opportunity and affirmative action employer. IBEX ...

New

ibex

Team Supervisor

Pittsburgh, PA

... call center environment. The supervisor position is responsible for day-to-day functional ... IBEX Global is proud to be an equal employment opportunity and affirmative action employer. IBEX ...

New

ibex

Team Supervisor

Pittsburgh, PA · On-site

... call center environment. The supervisor position is responsible for day-to-day functional ... IBEX Global is proud to be an equal employment opportunity and affirmative action employer. IBEX ...

Global

Call Center Rep-Global

Columbus, OH · On-site

$18/hr

Casleo LLC DBA Global Meals, is a well-established and growing company that provides home-delivered meals to the elderly across various communities. As a Call Center Representative, your ...

ibex

Recruiter

Pittsburgh, PA · On-site

Utilize job boards, social media platforms, and targeted online advertising to attract potential candidates for emergency call center positions at ibex. * Partner with local universities, colleges ...

ibex

Recruiter

Pittsburgh, PA · On-site

Utilize job boards, social media platforms, and targeted online advertising to attract potential candidates for emergency call center positions at ibex. * Partner with local universities, colleges ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Company Description Jobs for Humanity is collaborating with Upwardly Global and with Morris ... Company Name: Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location:

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How much do ibex global call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for ibex global call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an Ibex Global Call Center?

An Ibex Global Call Center job involves handling customer inquiries, providing support, and resolving issues on behalf of client companies. Employees interact with customers via phone, chat, or email to assist with billing, technical support, sales, or general inquiries. The role requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Ibex Global offers training, career growth opportunities, and a fast-paced work environment.

What does a typical day look like for an agent at an Ibex Global Call Center?

A typical day for an Ibex Global Call Center agent involves handling inbound or outbound customer calls, responding to inquiries, troubleshooting issues, and recording call details in the company’s systems. Agents often work closely with team leaders and colleagues, sharing information and best practices to solve complex customer concerns. The work environment is dynamic and goal-oriented, with support provided through coaching, training sessions, and regular feedback. This structure helps agents continuously improve their skills while contributing to team success and advancement opportunities within the company.

What are the key skills and qualifications needed to thrive in the Ibex Global Call Center position, and why are they important?

To thrive at an Ibex Global Call Center, you need strong communication skills, problem-solving abilities, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and telephony software is commonly required, and training may be provided for specific platforms or products. Excellent listening skills, empathy, patience, and the ability to remain calm under pressure help agents stand out in this fast-paced environment. These competencies are essential to effectively resolve customer queries and provide high-quality service that reflects well on the company.

How is the interview process at Ibex Global Call Center?

The interview process for a role at Ibex Global Call Center typically involves an initial phone screening followed by an in-person or virtual interview. Candidates may be tested on communication skills, problem-solving, and computer proficiency, and sometimes undergo a background check before hiring.
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Ibex Global Call Center jobs near you
Infographic showing various Ibex Global Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Team Supervisor

ibex

Pittsburgh, PA • On-site

Full-time

Posted 4 days ago

Job description

Overview

New Campaign

The Team Supervisor is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an inbound call center environment. The supervisor position is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance management and appraisal of work groups in accordance with the organization's policies and applicable legal requirements. Supervisors will perform related work as required.

Responsibilities
  • Coaching agents to yield optimal performance through a sound understanding of the business and engagement with their team
  • Track and take action on personnel and payroll issues.
  • Conduct performance appraisals as required.
  • Maintain accurate, current and consistent documentation on direct reports.
  • Review productivity statistics on a daily basis and provide constructive feedback.
  • Provide Subject Matter Expertise.
  • Ensure training needs of subordinates are met.
  • Successfully complete all client related training and continually update agents.
  • Resolve escalated customer issues.
  • Hold team meetings on a regular basis with direct reports.
  • Communicate all process and client changes to direct reports within a timely manner
  • Promote the use of all center communication tools.
  • Administer Recognition and Rewards programs in accordance with organization's guidelines.
  • May perform other additional duties and responsibilities as assigned
Qualifications

Advanced user-level knowledge of computer technology and computer operating systems. Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization. Ability to demonstrate innovation and good judgment / problem solving skills when making decisions. Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources. Ability to coach, develop action plans which maximize performance and provide effective feedback for highly demanding sales goals. Proven ability to analyze and improve work processes and policies. Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills. Must have proficiency with various software applications programs including Microsoft Word, and Excel. Problem Solving Customer/Client/Organization Focus Communication Proficiency Time Management Skills Ability to guide individuals toward goal achievement using: Negotiation Teamwork / Collaboration Motivation Staff development skills Ability to act as a role model within the organization.

WORKING CONDITIONS:This role routinely uses standard office equipment such as laptop computers, smart phones, and photocopiers. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to point, handle or feel; and reach with hands and arms. This is a full-time position. Supervisors must be willing to travel, work all shifts, overtime, holidays, and emergency shifts as required.

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:IBEX Global is proud to be an equal employment opportunity and affirmative action employer. IBEX Global is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.

Employment Type: FULL_TIME

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