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Ibex Global Call Center Jobs (NOW HIRING)

Transdev

Call Center Manager

Chicago, IL · On-site

$67K - $80K/yr

Call Center Manager Transdev in Chicago, IL is hiring a Call Center Manager. The Call Center ... Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly ...

Transdev

Call Center Manager

Chicago, IL · On-site

$67K - $80K/yr

Call Center Manager Transdev in Chicago, IL is hiring a Call Center Manager. The Call Center ... Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Call Center needs 2+ years experience Remote Call Center requires: * Salesforce * Optifacts * Lab systems Remote Call Center duties: * Provide quality customer ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: * Strong computer and phone skills.

IBEX

Customer Service Representative

New Braunfels, TX · On-site

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment. This is more than just a call center job, it's an ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience Remote Customer Call Center Rep requires: Must provide own equipment, be remote ready Internet Service ...

IBEX

Customer Service Representative

$16.50 - $22.25/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment. This is more than just a call center job, it's an ...

ibex

Customer Service Representative

New Braunfels, TX · Remote

$14.25 - $19.50/hr

At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment. This is more than just a call center job, it's an ...

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Ibex Global Call Center information

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How much do ibex global call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for ibex global call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an Ibex Global Call Center?

An Ibex Global Call Center job involves handling customer inquiries, providing support, and resolving issues on behalf of client companies. Employees interact with customers via phone, chat, or email to assist with billing, technical support, sales, or general inquiries. The role requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Ibex Global offers training, career growth opportunities, and a fast-paced work environment.

What does a typical day look like for an agent at an Ibex Global Call Center?

A typical day for an Ibex Global Call Center agent involves handling inbound or outbound customer calls, responding to inquiries, troubleshooting issues, and recording call details in the company’s systems. Agents often work closely with team leaders and colleagues, sharing information and best practices to solve complex customer concerns. The work environment is dynamic and goal-oriented, with support provided through coaching, training sessions, and regular feedback. This structure helps agents continuously improve their skills while contributing to team success and advancement opportunities within the company.

What are the key skills and qualifications needed to thrive in the Ibex Global Call Center position, and why are they important?

To thrive at an Ibex Global Call Center, you need strong communication skills, problem-solving abilities, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and telephony software is commonly required, and training may be provided for specific platforms or products. Excellent listening skills, empathy, patience, and the ability to remain calm under pressure help agents stand out in this fast-paced environment. These competencies are essential to effectively resolve customer queries and provide high-quality service that reflects well on the company.

How is the interview process at Ibex Global Call Center?

The interview process for a role at Ibex Global Call Center typically involves an initial phone screening followed by an in-person or virtual interview. Candidates may be tested on communication skills, problem-solving, and computer proficiency, and sometimes undergo a background check before hiring.
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Ibex Global Call Center jobs near you
Infographic showing various Ibex Global Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Banking/Mortgage Lending Conference Call Rep

ibex

Pittsburgh, PA • On-site

$15 - $19.50/hr

Full-time

Re-posted 9 days ago

Job description

Overview

Jumpstart your career with ibex Pittsburgh! 

Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities! Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

As a Banking/Mortgage Loan Conference Call Representative, you will support a leading provider of credit information for mortgage lending to support credit facilitation operations. In this role, you will play a vital part in ensuring effective communication between borrowers, lenders, and creditors during the mortgage application process. You will initiate and support conference calls, gather updated credit information, and facilitate the exchange of information required to support mortgage lending decisions. 


Responsibilities

Key Responsibilities 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation: 

  • Thorough knowledge and understanding of the Fair Credit Reporting Act and all applicable state and local laws and ensure they are followed to the letter of the law. 
  • Ensure confidentiality of all PII (personally identifiable information). 
  • Updating and verifying information on credit reports. 
  • Maintain expected daily call and processing averages.  
  • Answer incoming calls from the phone queue and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated. 
  • Maintain and foster positive attitude with clients and other staff members through excellent phone, interpersonal communication and customer service skills.    
  • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns within company guidelines. 
  • Consistently demonstrate the ability to respond to changing departmental needs. 
  • Demonstrate knowledge and understanding of all policies and procedures and the ability to reference them from appropriate books and manuals. 
  • Adhere to and be compliant, as applicable, with GLBA, FCRA, FCPA, CAN-SPAM, FHA, ECOA, RESPA, UDAAP, as well as all other federal, state and local laws, and company policies and procedures.
  • Other duties as assigned. 

Qualifications

Required Skills & Qualifications 

  • High school diploma or GED required. 
  • Hands on PC skills preferably in a Windows environment (Microsoft Office). 
  • Excellent communication skills both verbal and written. 
  • Ability to handle multiple priorities at one time. 
  • Ability to make decisions with little guidance. 
  • Ability to work in a team environment.