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Entry Level Ibex Global Call Center Jobs (NOW HIRING)

ibex

Team Supervisor

New Braunfels, TX · On-site

... call center environment. The supervisor position is responsible for day-to-day functional ... IBEX Global is proud to be an equal employment opportunity and affirmative action employer. IBEX ...

Global

Call Center Rep-Global

Columbus, OH · On-site

$18/hr

Casleo LLC DBA Global Meals, is a well-established and growing company that provides home-delivered meals to the elderly across various communities. As a Call Center Representative, your ...

Global

Call Center Rep-Global

Columbus, OH · On-site

$18/hr

Casleo LLC DBA Global Meals, is a well-established and growing company that provides home-delivered meals to the elderly across various communities. As a Call Center Representative, your ...

ibex

Recruiter

Pittsburgh, PA · On-site

Utilize job boards, social media platforms, and targeted online advertising to attract potential candidates for emergency call center positions at ibex. * Partner with local universities, colleges ...

ibex

Recruiter

Pittsburgh, PA · On-site

Utilize job boards, social media platforms, and targeted online advertising to attract potential candidates for emergency call center positions at ibex. * Partner with local universities, colleges ...

ibex

Temp Recruiter

Pittsburgh, PA · On-site

Utilize job boards, social media platforms, and targeted online advertising to attract potential candidates for emergency call center positions at ibex. * Partner with local universities, colleges ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical insurance or medical office experience Call center requires: * MS Office * 10-key by touch ...

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Entry Level Ibex Global Call Center information

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How much do entry level ibex global call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level ibex global call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level Ibex Global call center representative?

To thrive as an Entry Level Ibex Global Call Center Representative, you need excellent verbal communication, active listening, and basic computer skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, resilience, and problem-solving abilities help you stand out when handling diverse customer inquiries. These skills ensure efficient issue resolution, customer satisfaction, and consistent performance in a high-volume service environment.

What are some common challenges faced by entry level agents at Ibex Global call centers, and how can they be overcome?

Entry-level agents at Ibex Global call centers often encounter challenges such as managing high call volumes, handling difficult customer interactions, and quickly adapting to new processes or technologies. To overcome these, it's important to actively participate in provided training, seek feedback from supervisors, and utilize available support resources like floor leads or peer mentors. Building strong communication skills and learning effective stress management techniques can also help new agents succeed and grow in their roles.

What is the difference between Entry Level Ibex Global Call Center vs Entry Level Customer Service Representative?

AspectEntry Level Ibex Global Call CenterEntry Level Customer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall center setting, fast-pacedOffice or remote, customer-focused
Employer & Industry UsagePrimarily in call centers for telecom, tech, retailVarious industries including retail, healthcare, finance
Common Search & ComparisonYesYes

Both roles typically require similar credentials and work in customer service environments. The main difference is that the Entry Level Ibex Global Call Center specifically refers to positions within call centers operated by Ibex Global, often in telecom or tech sectors, while Entry Level Customer Service Representatives may work across various industries and settings. Understanding these distinctions can help job seekers target the right role based on their preferences and industry focus.

What is an entry level Ibex Global call center job?

Entry Level Ibex Global Call Center jobs are customer service positions where employees handle incoming and outgoing calls on behalf of clients. These roles typically involve assisting customers with inquiries, resolving issues, and providing information about products or services. Entry-level positions require good communication skills and basic computer literacy, but usually do not require prior call center experience. Employees receive training to familiarize themselves with company procedures and client accounts. These jobs often serve as a starting point for career growth within the company.
What cities are hiring for Entry Level Ibex Global Call Center jobs? Cities with the most Entry Level Ibex Global Call Center job openings:
What are the most commonly searched types of Ibex Global Call Center jobs? The most popular types of Ibex Global Call Center jobs are:
What states have the most Entry Level Ibex Global Call Center jobs? States with the most job openings for Entry Level Ibex Global Call Center jobs include:
Entry Level Ibex Global Call Center jobs near you

Team Supervisor

ibex

New Braunfels, TX • On-site

Full-time

Posted 5 days ago

Job description

Overview

The Team Supervisor is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an inbound call center environment. The supervisor position is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance management and appraisal of work groups in accordance with the organization's policies and applicable legal requirements. Supervisors will perform related work as required.

Responsibilities
  • Coaching agents to yield optimal performance through a sound understanding of the business and engagement with their team
  • Track and take action on personnel and payroll issues.
  • Conduct performance appraisals as required.
  • Maintain accurate, current and consistent documentation on direct reports.
  • Review productivity statistics on a daily basis and provide constructive feedback.
  • Provide Subject Matter Expertise.
  • Ensure training needs of subordinates are met.
  • Successfully complete all client related training and continually update agents.
  • Resolve escalated customer issues.
  • Hold team meetings on a regular basis with direct reports.
  • Communicate all process and client changes to direct reports within a timely manner
  • Promote the use of all center communication tools.
  • Administer Recognition and Rewards programs in accordance with organization's guidelines.
  • May perform other additional duties and responsibilities as assigned
Qualifications

Advanced user-level knowledge of computer technology and computer operating systems. Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization. Ability to demonstrate innovation and good judgment / problem solving skills when making decisions. Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources. Ability to coach, develop action plans which maximize performance and provide effective feedback for highly demanding sales goals. Proven ability to analyze and improve work processes and policies. Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills. Must have proficiency with various software applications programs including Microsoft Word, and Excel. Problem Solving Customer/Client/Organization Focus Communication Proficiency Time Management Skills Ability to guide individuals toward goal achievement using: Negotiation Teamwork / Collaboration Motivation Staff development skills Ability to act as a role model within the organization.

WORKING CONDITIONS:This role routinely uses standard office equipment such as laptop computers, smart phones, and photocopiers. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to point, handle or feel; and reach with hands and arms. This is a full-time position. Supervisors must be willing to travel, work all shifts, overtime, holidays, and emergency shifts as required.

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:IBEX Global is proud to be an equal employment opportunity and affirmative action employer. IBEX Global is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.

Employment Type: FULL_TIME

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