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Call Center Call Point Jobs (NOW HIRING)

MILLENNIUMSOFT

Call Center Representative

Mount Laurel, NJ

$15.75 - $19.75/hr

Call Center Representative Location : Mt. Laurel, NJ Duration : 3 Months Total Hours/week : 40.00 1st Shift Level Of Experience: Entry Level The client has a need for one temp in their Technical ...

millenniumsoft

Call Center Representative

Mount Laurel, NJ · On-site

$15.75 - $19.75/hr

Call Center Representative Location : Mt. Laurel, NJ Duration : 3 Months Total Hours/week : 40.00 1st Shift Level Of Experience: Entry Level The client has a need for one temp in their Technical ...

First Call

Call Center Manager

White House, TN · On-site

First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims-from the very first report of a ...

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... The representative will serve as a key point of contact for patients, ensuring a seamless and ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... The representative will serve as a key point of contact for patients, ensuring a seamless and ...

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Call Center Call Point information

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$10

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$25

How much do call center call point jobs pay per hour?

As of May 28, 2026, the average hourly pay for call center call point in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Call Point, and why are they important?

To excel as a Call Center Call Point, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required. Patience, problem-solving, and resilience are essential soft skills that help manage high call volumes and diverse customer needs. Mastering these skills ensures effective customer service, high satisfaction rates, and efficient issue resolution in a fast-paced environment.

What are the most common challenges faced by Call Center Call Point representatives, and how can they effectively overcome them?

Call Center Call Point representatives often face challenges such as handling high call volumes, managing difficult customers, and maintaining consistent performance under pressure. Effective time management and strong communication skills are crucial in navigating these challenges. Building resilience through regular training and seeking support from team leads or colleagues also helps. Additionally, representatives can benefit from utilizing call scripts and CRM tools to streamline their workflow and provide accurate information quickly.

What are Call Center Call Points?

Call Center Call Points refer to specific locations, stations, or checkpoints within a call center environment where agents handle customer interactions, such as answering calls, resolving issues, or providing information. These call points are often equipped with the necessary technology and resources for efficient call management. Having multiple call points helps distribute the workload and ensures that customers are attended to promptly, improving service levels and overall customer satisfaction.

What is the difference between Call Center Call Point vs Customer Service Representative?

AspectCall Center Call PointCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, office settingsOffice, retail, or remote settings
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search IntentRole in call centers, handling customer inquiriesCustomer interaction, issue resolution

The Call Center Call Point typically refers to a specific point or station within a call center where customer interactions are managed. A Customer Service Representative is a broader role involving direct customer interactions across various environments. While both roles require similar skills and credentials, the Call Center Call Point is more about the physical or functional station within a call center, whereas the Customer Service Representative is a job title for the individual handling customer issues across multiple settings.

More about Call Center Call Point jobs
What cities are hiring for Call Center Call Point jobs? Cities with the most Call Center Call Point job openings:
What states have the most Call Center Call Point jobs? States with the most job openings for Call Center Call Point jobs include:
What job categories do people searching Call Center Call Point jobs look for? The top searched job categories for Call Center Call Point jobs are:
Call Center Call Point jobs near you
Infographic showing various Call Center Call Point job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 58% Full Time, 34% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

University of Vermont Medical Center

Burlington, VT

$16 - $20/hr

Other

Posted 20 days ago

University Of Vermont Health Network rating

7.6

Company rating: 7.6 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

181st of 864 rated healthcare providers

Job description

Call Center Representative

Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers' needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resources/applications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe. They must prioritize multiple simultaneous tasks. They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over five thousand calls each day. This position is on-site and is not eligible for telecommuting.

Education:

  • Associate Degree or equivalent education.

Experience:

  • Demonstrated customer service in a medical, fast-paced retail, or other business environment.

What University Of Vermont Health Network employees say

Pay

Benefits

Hours and flexibility

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About University of Vermont Health Network

Sourced by ZipRecruiter

The University of Vermont Health Network (UVM Health Network) is a renowned leader in the healthcare industry, located in Burlington, VT, US. It's a non-profit, academically integrated health care system, designed to ensure a coordinated, high-quality experience for patients across the entire health system. It originated from a partnership among six hospitals, a visiting nurse association, and a health plan, which eventually led to the formation of the current integrated network. Built on the core values of quality, caring, integrity, and collaboration, UVM Health Network is dedicated to improving the health of the people in the communities it serves.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Burlington, VT, US

Year founded

1971

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