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Call Center Call Point Jobs (NOW HIRING)

Trova

Call Center/Call Taker

Chicago, IL · On-site

$18 - $20/hr

Proven call center experience with a record of reliability and success * Demonstrated consistency and commitment in previous roles, showing dedication to team goals and customer satisfaction

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MILLENNIUMSOFT

Call Center Representative

Mount Laurel, NJ · On-site

$15.75 - $19.75/hr

Call Center Representative Location : Mt. Laurel, NJ Duration : 3 Months Total Hours/week : 40.00 1st Shift Level Of Experience: Entry Level The client has a need for one temp in their Technical ...

GDIT

Call Center Manager

Montgomery, AL · On-site

$111K - $150K/yr

Call Center, Call Center Management, Call Center Operations Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Make meaningful contributions that fuel ...

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Call Center Call Point information

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How much do call center call point jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for call center call point in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Call Point vs Customer Service Representative?

AspectCall Center Call PointCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, office settingsOffice, retail, or remote settings
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search IntentRole in call centers, handling customer inquiriesCustomer interaction, issue resolution

The Call Center Call Point typically refers to a specific point or station within a call center where customer interactions are managed. A Customer Service Representative is a broader role involving direct customer interactions across various environments. While both roles require similar skills and credentials, the Call Center Call Point is more about the physical or functional station within a call center, whereas the Customer Service Representative is a job title for the individual handling customer issues across multiple settings.

What are the key skills and qualifications needed to thrive as a Call Center Call Point, and why are they important?

To excel as a Call Center Call Point, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required. Patience, problem-solving, and resilience are essential soft skills that help manage high call volumes and diverse customer needs. Mastering these skills ensures effective customer service, high satisfaction rates, and efficient issue resolution in a fast-paced environment.

What are Call Center Call Points?

Call Center Call Points refer to specific locations, stations, or checkpoints within a call center environment where agents handle customer interactions, such as answering calls, resolving issues, or providing information. These call points are often equipped with the necessary technology and resources for efficient call management. Having multiple call points helps distribute the workload and ensures that customers are attended to promptly, improving service levels and overall customer satisfaction.

What are the most common challenges faced by Call Center Call Point representatives, and how can they effectively overcome them?

Call Center Call Point representatives often face challenges such as handling high call volumes, managing difficult customers, and maintaining consistent performance under pressure. Effective time management and strong communication skills are crucial in navigating these challenges. Building resilience through regular training and seeking support from team leads or colleagues also helps. Additionally, representatives can benefit from utilizing call scripts and CRM tools to streamline their workflow and provide accurate information quickly.
More about Call Center Call Point jobs
What cities are hiring for Call Center Call Point jobs? Cities with the most Call Center Call Point job openings:
What states have the most Call Center Call Point jobs? States with the most job openings for Call Center Call Point jobs include:
What job categories do people searching Call Center Call Point jobs look for? The top searched job categories for Call Center Call Point jobs are:
Call Center Call Point jobs near you
Infographic showing various Call Center Call Point job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center/Call Taker

Call Center/Call Taker

Trova

Chicago, IL • On-site

$18 - $20/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Location: Bedford Park, IL 60638
Pay Rate: $18.00 – $20.00 per hour
Availability to work 2nd shift (2:30 PM – 11:00 PM) with potential overtime

We are seeking dedicated and dependable Call Center Representatives to join our team and provide outstanding service to our customers. This role is on-site and offers potential overtime opportunities based on call volume and operational demand.

Responsibilities

Engage Customers

  • Schedule appointments and provide timely, accurate information about services.

Deliver Exceptional Service

  • Handle customer inquiries professionally, ensuring every customer feels valued and supported.

Maintain Standards

  • Manage high call volumes efficiently while maintaining top-quality service and accuracy.

  • Meet performance and quality expectations in a fast-paced call center environment.

Qualifications

  • Proven call center experience with a record of reliability and success

  • Demonstrated consistency and commitment in previous roles, showing dedication to team goals and customer satisfaction

  • Ability to multitask, think critically, and adapt in a fast-paced environment

  • Strong written and verbal communication skills

  • Typing proficiency of at least 30 WPM

  • Availability to work 2nd shift (2:30 PM – 11:00 PM) with potential overtime

  • Willingness to work weekends and holidays as required

  • Ability to provide three professional references prior to receiving an offer

What We Offer

  • Hourly pay of $18.00 – $20.00, with potential overtime opportunities

  • Opportunities for growth and advancement

  • Comprehensive benefits package, including:

    • 401(k) with company matching

    • Health, dental, and vision insurance

    • Short- and long-term disability coverage

  • Paid training and paid time off to support work-life balance

  • A supportive, inclusive environment where your contributions are valued

Equal Opportunity Statement

We are an affirmative action and equal opportunity employer committed to diversity and inclusion.

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across multiple sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary, temp-to-hire, and direct hire services.

We pride ourselves on providing top-tier talent solutions that empower organizations to thrive in today’s competitive market.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We are committed to fostering an inclusive workplace where all individuals are welcomed and supported.

If you require reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information.

Trova Advisory Group offers a comprehensive benefits package including medical and dental options for all eligible employees.

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